Merseyrail Reviews 287

Terrible service train is cancelled or delayed every single morning never on time for work gonna end up losing my job because of the terrible service

I would give this service a zero if I could, train cancellations, delays and not to mention the overcrowding.

I would give this service 0 but not possible.
Garbage
Cancellations always

Once again trains cancelled on the Kirkby line. It's really poor. Trains are only half hour and have been for some months, why are we paying full price for half a service. No-one seems to know if and when a full service will be returned. Shambolic

Trains were poor before the electrical one's in use BUT know even worst. If they are not running they are cancelled halfway through the service. Not a week goes by without them running correctly. Has got worst since the Holtbolt station open. Appalling service. If I could zero I would. Approx 2 weeks ago is took me from 5.00 to 6.45 to get home as I had to get the bus due to fact that the Kirkby train was cancelled and the Ormskirk train was stuck at the station for a while before that was cancelled due to breaking down and the station platform was overcrowd and dangerous before the staff STOP people going down (my train journey usual takes between 10 and 15 mins). Just this morning yet again the Kirkby train was terminated at Kirkdale last week the same thing happened.

Trains get cancelled all the time Very unreliable service since the new trains started and the new station at Headbolt Lane opened. Always making me late for work Trains only running every half hour doesn't help the situation Merseyrail need to get their service sorted

BEEN FINED £60 !!! DONT TRAVEL ON UNLESS YOU WANT TO BE FINED

It was my first and last time travelling with Mersey rail as I was left absolutely appalled by the service. I have travelled on numerous train services such as Avanti coast, Northern rail and Transport for Wales etc and I have never had any problems with these services. I was approached on a Saturday morning by one of your train wardens she asked me for my train ticket which I had no problem with giving to her, but she then asked me for my ID which I thought was quite questionable until after she had done taking my details from my ID she then informed me 'I had committed an offence by resting my foot on the chair' ???
I would’ve said fair enough and agreed if I had both of my feet crossed on the seat blocking it for someone to sit on and if the train was very busy then I understand that would make people feel uncomfortable. However, the TIP of my shoe rested on the metal part of the chair in front of me, I would like to add that the train was mostly empty with a total of about 3 people spread apart all minding their own business not bothered that my shoe was slightly touching the metal frame. There were no signs near me on the train either.

A bystander had told me after I had got the fine that the train warden had been watching me for a while and made her way down almost excited to fine me. I feel robbed and I find it unfair as she could’ve given me a warning considering it was my first time using your service and i was unaware of how strict you are considering the condition of the trains. I did some research about Mersey rail and fining. There seems to be a lot of innocent people being fined for the greed of your business. I understand train wardens have to deal with a lot of wild crowds and nasty situations but I was an honest paying customer who meant no harm and I feel I was wrongly done.

It was a very uncomfortable situation to be in and its sad other innocent people have to experience this on the daily. I think you need to reevaluate how you treat customers.

I won’t be using Merseyrail again, no other provider I have used bully people the way the enforcement officers do. I have made my complaint internally I won’t bore anyone with the details.

They are looking to generate money from honest paying customers through fines. They are creating unsafe travel.

Don’t use Merseyrail.

Heavy handed ticket inspectors would not wait for my emailed eticket to arrive and instructed me to leave the train. Unbelievable considering the times I have been to the ticket office and for it to be closed and so had to buy an eticket.

Merseyrail - what a day. From a jobs worth duo of rail inspectors to Amanda coming home from Liverpool tonight. Who stepped in to speak to a guy that was becoming to familiar with young girls by leaning into their space and being inappropriate. She handled the situation with aplomb by defusing what could have been tense situation with humour but protecting the girls. Amanda needs recognition for her bravery. If I could I would have given Amanda a 5 star review.

It’s becoming like Northern rail. Such an unreliable service. I’ve traveled between Ormskirk/Chester 4 times over the last week, and all 4 trips have been significantly impacted red by broken down trains.

I thought they were ‘new’?

I opt to take the train over car, even though it’s a longer trip, because it’s more environmentally friendly. But Merseyrail is just making that difficult to maintain, especially when I’m late to get places.

As stands, your service is unreliable, with customers just waiting for the next fault.

New trains nice and bright. Windows covered up by stickers. Woukd like to see out!!

Myself and my partner planned a trip from Liverpool to new Brighton. Our plan was to get the train to moorfields and the ferry from Liverpool to seacome. Unfortunately our trip wasn’t possible due to the lift at moorfields being too small to fit in my partners mobility scooter in. We was accompanied by a very welcoming, kind and friendly young gentleman called Tony. He went above and beyond for us to find a destination that would be suitable for my partners mobility scooter. No lifts within the city centre was suitable though. We decided to choose a different destination (Southport) as this was a ground level station. If it wasn’t for tony and his friendly attitude, we could have easily returned back home and felt like it was a bad experience. Thanks for cheering us up Tony and making us feel relaxed about the situation. Merseyrail needs more Tony’s haha

Absolutely shocking treatment by the staff at James St.
I was forced to buy a new ticket with minutes to spare before my last available train - even though my ticket was a valid anytime day return, and I was on my return journey - with the Valid ticket, receipts, and e-ticket.
Fortunately the Trainline have already agreed to refund my unused return - but I won’t be passing through James St again anytime soon. Maybe the staff have little better to do with their unpleasant working lives than try to make a simple train journey unpleasant for no obvious reason?

I've been up to Liverpool so often and thought everyone super friendly and loved attending Eurovision there.

Last month was the FIRST time I have ever been on Mersey Rail (CCTV would have had me asking the ticket turnstile person how to get a ticket and how to get to the platform required etc. I took a train from Liverpool to Southport and behaved how I would have on London trains and never received a fine.

WORSE the train staff treated it like I would have a criminal charge and record. Seripously, these guys really need to review how thaye explain the charges and fines. Otherwise, I would say that these staff are using fear tactics. Criminal record for something not EVER picked up by London trains.

Definitely, don't behave anything other than in your seat and not eat or such in case you get fined and treated like you will have a criminal record when you won't. Definitely, a power trip and money making scheme here!

Shambolic service. I have an annual pass in an attempt to lower my carbon footprint on my daily commute and I am routinely late for work. There seems to be next to no form of complaints procedure, or any accountability for the poor running of this service.

It’s outrageously expensive to be this late for work this regularly due to broken down trains, trains running late, trains running early or inexplicable and unpredictable changes to the schedule.

Disgraceful. Money grubbing service. They must have someone on the cameras literally waiting for the moment someone’s foot barely grazes a seat before someone pops up acting like police taking details and making a spectacle of paying customers on there way to work. Should be utterly ashamed of yourselves. And don’t say it’s to prevent damage because we all know 0 money goes into making these trains pleasant to be in. Everything is aged as hell and falling apart. Just watched a nurse get trotted off by one of your staff this morning, they were sitting directly across from me and I didn’t spot any shoes on seats or any kind of inappropriate behaviour. This was on the 07:57 train to Chester, not that I have any faith in Merseyrail to make things right with this customer when you could get a fine out of him as well as the extortionate rail fair he pays every day to get to work.

The train company that invokes bylaws with no warning. told me i had broke a bylaw that i didn't even know existed. an employee dressed like he was doing a drug bust confronted me flashed a card at me that i didn't have time to read and started reading me my rights. a couple next to me asked him if it was a joke!!.He then proceeded like a frightened schoolboy that I had one of my feet on the seat opposite which subconsciously i may have. we were going to watch the open and there were bags all over the carriage. on the way back we checked for the signage and there wasn't any from the ticket office at Chester right up to the platform NONE!! MR please prove me wrong There was one on the train but nowhere near the doors where we got on the carriage. I have paid the fine which all of us could do without in todays economic crisis but had no choice. A simple can you put your foot down please would have been appropriate i am not some yob, drunk teenager. WILL NEVER USE MERSEY RAIL AGAIN THEY ARE JUST A MONEY RACKATEERING OUTFIT FLEECING HONEST PEOPLE WHO ARE TRYING TO DO THE RIGHT THING. I hope this feedback puts £60 worth of people booking tickets with them off they may then get their business thinking in the 21st century!!!!!!!!

Absolute joke and miss management company trains are always late or break down. They can't manage one large even as is the open (golf ) in Hoylake. Waste of money for this unskilled management.

Worst railway of all times.

Attitudes of the security staff at Moorfields is a joke. Definitely a jobs worth, your here to help people not to make life difficulty. You need a course in public services and professionalism