Mersey Rod - Drain Unblocking, Surveying and Repairs Reviews 

2,011
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient service and prompt response times, often noting problems were resolved within hours. The staff are frequently highlighted for their friendly, helpful, and professional demeanor, from initial contact to on-site work. Many people also appreciate the fair and transparent pricing, often finding the cost reasonable for the quality of service provided. Reviewers frequently mention the thoroughness of the work, including clear explanations, advice for prevention, and detailed reports. Customers are also impressed by the cleanliness, with engineers consistently tidying the work area after completing the job.

What people talk about most

Service

Users describe positive interactions with service, frequently highlighting the quick response times and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Response time

Clients share positive opinions on response time, frequently highlighting the speed and efficiency of the... See more

Price

People report positive experiences with price, often finding it reasonable and within budget, with many... See more

Customer communications

Consumers find contact to be positive, with many reporting good communication through email and calls, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called over an outside manhole cover beginning to overflow, from call to problem solved must have been less than 2 hours. Lad who came out was friendly, helpful and offered advice on how to avoid... See more

Rated 5 out of 5 stars

Messaged last night about a leak in our soil pipe, emailed back by 8:30am this morning, appointment made and they came, fixed the problem and were gone by midday. Explained that it was an issue with t... See more

Rated 5 out of 5 stars

The operative, Justin, arrived within the given time slot. He was pleasant and worked efficiently to clear the drain. He ran a camera check and gave me his opinion what had caused the back-up/blockage... See more

Rated 5 out of 5 stars

Becky was very pleasant and easy to talk to, she arranged the survey very quickly. On the day the engineer, Andy, rang me to let me know when he was on his way which was within the agreed time frame.... See more


Company details

  1. Drainage Service
  2. Construction Company
  3. Sewage Disposal Service

Written by the company

We are a drainage company that operates across the North West, including Liverpool, Manchester, The Wirral and Cheshire. Our services include drain unblocking, drain repairs/construction and drain surveying. We are your local, family-run drainage company and are always happy to help solve any of your drainage needs. As a drainage company we take pride in the work we do, this is reflected in our warranty and seen in our reviews. Contact us now for more information on how we can solve your drainage problems.

#1 Drain Unblocker Company

Fixed price, low-cost drain services are what we do best

Fixed price, low-cost drain services are what we do best
Mersey rod is a specialist drainage unblocking company in Liverpool which offers low-cost & reliable drain services. Call us!"

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(2,011)

201 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, came out the same day and offered some recommendations also. would recommend

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Edmu

Arrived on time solved the problem whilst relaying this to us and what needed to be done excellent service

October 13, 2025
Rated 5 out of 5 stars

Highly recommend

I would highly recommend MerseyRod, quick appointments available. Arrived on time, knowledgeable and professional engineers who sorted our blocked drains quickly. CCTV was effective for peace of mind about inaccessible drain areas.

October 2, 2025
Rated 5 out of 5 stars

I used Mersey rod recently and found…

I used Mersey rod recently and found them excellent ftom phone call to engineer on my house . Fixed the problem . No overcharging just my price and job done . No fuss . Would use these over any other similiar type company if I need to . Highly recommend.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Unexpected problem

The young technician, working alone, dealt with a completely unexpected and difficult problem with determination and skill.

His conduct was exemplary and his manner courteous and considerate throughout.

Most impressed!

August 26, 2025
Rated 5 out of 5 stars

Blocked Kitchen drain

Excellent service from Merseyrod. I phoned them on Sunday evening and arranged for them to call Bank Holiday Monday morning. Alan rang at 8:15 am and arrived at 8:45 am. Job completed in an hour. Would definitely use again. I would highly recommend Merseyrod!

August 26, 2025
Rated 5 out of 5 stars

Brilliant service!

So grateful for the fantastic service from the team this morning. Jack and his colleague were great and have done a brilliant job replacing our gully and cutting/removing loads of roots. Absolutely delighted - thank you!

August 8, 2025
Rated 5 out of 5 stars

Block drain

Arrived an hour after phone call on a Saturday.
Had problem sorted with in half hour , reasonably priced too.
No mess ,Dave very pleasant and efficient Gave us some good maintaince advice.
Becky was lovely and very helpful at first call.
Have used before and will certainly use again if needed.

August 3, 2025
Rated 1 out of 5 stars

Wouldn't use again

Engineer came out quickly and did ny drain survey. Once I got the report emailed the office for more information as well as called the engineer and was ignored by both. Ended up going to another company to do the work, sent them the CCTV footage and they advised the the footage was so poor that they couldn't see anything and had to come out and do another survey.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great response and service

I was very pleased with the response and service from Mersey Rod. We had signs of a developing problem with the foul drainage and I didn’t want it to worsen. I called Mersey Rod on the Monday and they had someone out to me the next day. Andy arrived as agreed and quickly identified and cleared the blockage, plus checking the drains in both directions with the camera equipment. Thanks to Mersey Rod and Andy for a great job.

July 22, 2025
Unprompted review

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