Mersey Rod - Drain Unblocking, Surveying and Repairs Reviews 

2,011
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient service and prompt response times, often noting problems were resolved within hours. The staff are frequently highlighted for their friendly, helpful, and professional demeanor, from initial contact to on-site work. Many people also appreciate the fair and transparent pricing, often finding the cost reasonable for the quality of service provided. Reviewers frequently mention the thoroughness of the work, including clear explanations, advice for prevention, and detailed reports. Customers are also impressed by the cleanliness, with engineers consistently tidying the work area after completing the job.

What people talk about most

Service

Users describe positive interactions with service, frequently highlighting the quick response times and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Response time

Clients share positive opinions on response time, frequently highlighting the speed and efficiency of the... See more

Price

People report positive experiences with price, often finding it reasonable and within budget, with many... See more

Customer communications

Consumers find contact to be positive, with many reporting good communication through email and calls, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called over an outside manhole cover beginning to overflow, from call to problem solved must have been less than 2 hours. Lad who came out was friendly, helpful and offered advice on how to avoid... See more

Rated 5 out of 5 stars

Messaged last night about a leak in our soil pipe, emailed back by 8:30am this morning, appointment made and they came, fixed the problem and were gone by midday. Explained that it was an issue with t... See more

Rated 5 out of 5 stars

The operative, Justin, arrived within the given time slot. He was pleasant and worked efficiently to clear the drain. He ran a camera check and gave me his opinion what had caused the back-up/blockage... See more

Rated 5 out of 5 stars

Becky was very pleasant and easy to talk to, she arranged the survey very quickly. On the day the engineer, Andy, rang me to let me know when he was on his way which was within the agreed time frame.... See more


Company details

  1. Drainage Service
  2. Construction Company
  3. Sewage Disposal Service

Written by the company

We are a drainage company that operates across the North West, including Liverpool, Manchester, The Wirral and Cheshire. Our services include drain unblocking, drain repairs/construction and drain surveying. We are your local, family-run drainage company and are always happy to help solve any of your drainage needs. As a drainage company we take pride in the work we do, this is reflected in our warranty and seen in our reviews. Contact us now for more information on how we can solve your drainage problems.

#1 Drain Unblocker Company

Fixed price, low-cost drain services are what we do best

Fixed price, low-cost drain services are what we do best
Mersey rod is a specialist drainage unblocking company in Liverpool which offers low-cost & reliable drain services. Call us!"

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(2,011)

201 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service friendly and very…

Great service friendly and very informative would highky recomend they found out were tge problem was comming from and even took photos of the burst pipe which turned out to be united utilies problen as it was outside our boundry which caused are grud to overflow and get blocked .we now have evidence of this thanka to the photos they provided us with

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Blocked outside drain.

Blocked outside drain.
Fast, friendly, and efficient. From phone call to repair was less than 24 hours. I would definitely use again and don't hesitate to recommend ++++

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Called over an outside manhole cover…

Called over an outside manhole cover beginning to overflow, from call to problem solved must have been less than 2 hours.

Lad who came out was friendly, helpful and offered advice on how to avoid it happening again without having to spend thousands digging mine and next door’s garden up. Deserves a knighthood.

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service from Mersey Rod.

Very happy with the service. We had a blocked underground drain and after a quick call to Mersey Rod, Andy arrived within a couple of hours and got it sorted. Would definitely use them again.

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

Another great experience

Another great experience, able to get to my house on the same day to flushing toilets/drains through. Unfortunately price seems to have increased a lot but I understand a call out is expensive! Job sorted within a few hours

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great people, great service, super quick.

Rang up today at 13:06, was told that they could see be before 16:00; brilliant and really helpful service over the phone and clear on pricing. The lads doing the job rang just under 2 hours later and were at my door by 2 hours time and all done within 30-40 mins. Great lads, well mannered, stuck straight in, no problems! Gave some good tips after as well. Pricey but worth it given the nature of the job plus the overall great experience! Thank you!

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Mersey Rod Great service

Contacted Mersey Rod for help with a blocked drain , They were very helpful and quickly booked an engineer to come out on the same day. The engineer was polite and informative and got the job done. Will use again if needed.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Quick, professional and tidy

Fantastic service from the moment
i called to service completion.

Becky was so polite and calming answering questions. Giving me a clear price.

Booking was made and turned up an hour later

Justin was such a pleasant young man. Who reassured me that it was fixable.

Job complete in an hour, no mess and peace of mind that I can call them back within a fortnight if any further issues arise.

What a lovely team. Thank you

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Blocked Drains

From booking the job. to carrying the work out. Everything was of a very professional and high standard.
We would debifately use this company again.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Repair quick and easy

Had an issue with some work that had been done. They came out and inspected it the next day and it was fixed very quickly. These things happen, and it's at times like this when you get to see how good a company is. Well done and thank you Mersey Rod 😊

October 13, 2025
Unprompted review

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