Mersey Rod - Drain Unblocking, Surveying and Repairs Reviews 

2,011
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient service and prompt response times, often noting problems were resolved within hours. The staff are frequently highlighted for their friendly, helpful, and professional demeanor, from initial contact to on-site work. Many people also appreciate the fair and transparent pricing, often finding the cost reasonable for the quality of service provided. Reviewers frequently mention the thoroughness of the work, including clear explanations, advice for prevention, and detailed reports. Customers are also impressed by the cleanliness, with engineers consistently tidying the work area after completing the job.

What people talk about most

Service

Users describe positive interactions with service, frequently highlighting the quick response times and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Response time

Clients share positive opinions on response time, frequently highlighting the speed and efficiency of the... See more

Price

People report positive experiences with price, often finding it reasonable and within budget, with many... See more

Customer communications

Consumers find contact to be positive, with many reporting good communication through email and calls, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called over an outside manhole cover beginning to overflow, from call to problem solved must have been less than 2 hours. Lad who came out was friendly, helpful and offered advice on how to avoid... See more

Rated 5 out of 5 stars

Messaged last night about a leak in our soil pipe, emailed back by 8:30am this morning, appointment made and they came, fixed the problem and were gone by midday. Explained that it was an issue with t... See more

Rated 5 out of 5 stars

The operative, Justin, arrived within the given time slot. He was pleasant and worked efficiently to clear the drain. He ran a camera check and gave me his opinion what had caused the back-up/blockage... See more

Rated 5 out of 5 stars

Becky was very pleasant and easy to talk to, she arranged the survey very quickly. On the day the engineer, Andy, rang me to let me know when he was on his way which was within the agreed time frame.... See more


Company details

  1. Drainage Service
  2. Construction Company
  3. Sewage Disposal Service

Written by the company

We are a drainage company that operates across the North West, including Liverpool, Manchester, The Wirral and Cheshire. Our services include drain unblocking, drain repairs/construction and drain surveying. We are your local, family-run drainage company and are always happy to help solve any of your drainage needs. As a drainage company we take pride in the work we do, this is reflected in our warranty and seen in our reviews. Contact us now for more information on how we can solve your drainage problems.

#1 Drain Unblocker Company

Fixed price, low-cost drain services are what we do best

Fixed price, low-cost drain services are what we do best
Mersey rod is a specialist drainage unblocking company in Liverpool which offers low-cost & reliable drain services. Call us!"

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(2,011)

201 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast response, fantastic job

Phoned late Monday and they came out first thing Tuesday (was happy to wait) and tje guy who came out was fantastic, knew exactly what he was doing and got everything unblocked and cleaned up pronto. Would 100% use them again!

December 3, 2025
Rated 5 out of 5 stars

Drain inspection

Mersey Rod came out to my home for a drain inspection. The guys were on time, showed me everything they could see, and provided a reasonable quote for the repairs needed. I will definitely be using them again when I’m ready for the work to be done.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Reassurance from survey for rodent issues

I had a basic cctv drains survey due to rodent issues. Communication was good and personable. Andy the technician kept me informed throughout and was genuinely interested in the issues I was having. It was helpful to know there were no cracks in the pipes and to locate the position of hidden drain.

November 26, 2025
Rated 5 out of 5 stars

These are great

These are great. Got an appointment straight away and the woman in the office was lovely and helpful. The surveyors came on time and are really nice to deal with too. Knew what they were doing and diagnosed the issues straight away. Couldn’t fault them and 100% recommend them to you.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Drain survey.

Survey carried out by Andy. He explained everything in detail. Arrived inside given timescale and came out to North Wales. Well pleased with the excellent service and I have received a detailed print out of the scan.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. They turned up within 2 hours at our commercial premises and solved the drain issue. Great company to deal with

November 18, 2025
Unprompted review

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