Mersey Rod - Drain Unblocking, Surveying and Repairs Reviews 

2,012
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient service and prompt response times, often noting problems were resolved within hours. The staff are frequently highlighted for their friendly, helpful, and professional demeanor, from initial contact to on-site work. Many people also appreciate the fair and transparent pricing, often finding the cost reasonable for the quality of service provided. Reviewers frequently mention the thoroughness of the work, including clear explanations, advice for prevention, and detailed reports. Customers are also impressed by the cleanliness, with engineers consistently tidying the work area after completing the job.

What people talk about most

Service

Users describe positive interactions with service, frequently highlighting the quick response times and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Response time

Clients share positive opinions on response time, frequently highlighting the speed and efficiency of the... See more

Price

People report positive experiences with price, often finding it reasonable and within budget, with many... See more

Customer communications

Consumers find contact to be positive, with many reporting good communication through email and calls, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called over an outside manhole cover beginning to overflow, from call to problem solved must have been less than 2 hours. Lad who came out was friendly, helpful and offered advice on how to avoid... See more

Rated 5 out of 5 stars

Messaged last night about a leak in our soil pipe, emailed back by 8:30am this morning, appointment made and they came, fixed the problem and were gone by midday. Explained that it was an issue with t... See more

Rated 5 out of 5 stars

The operative, Justin, arrived within the given time slot. He was pleasant and worked efficiently to clear the drain. He ran a camera check and gave me his opinion what had caused the back-up/blockage... See more

Rated 5 out of 5 stars

Becky was very pleasant and easy to talk to, she arranged the survey very quickly. On the day the engineer, Andy, rang me to let me know when he was on his way which was within the agreed time frame.... See more


Company details

  1. Drainage Service
  2. Construction Company
  3. Sewage Disposal Service

Written by the company

We are a drainage company that operates across the North West, including Liverpool, Manchester, The Wirral and Cheshire. Our services include drain unblocking, drain repairs/construction and drain surveying. We are your local, family-run drainage company and are always happy to help solve any of your drainage needs. As a drainage company we take pride in the work we do, this is reflected in our warranty and seen in our reviews. Contact us now for more information on how we can solve your drainage problems.

#1 Drain Unblocker Company

Fixed price, low-cost drain services are what we do best

Fixed price, low-cost drain services are what we do best
Mersey rod is a specialist drainage unblocking company in Liverpool which offers low-cost & reliable drain services. Call us!"

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,012)

202 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Blocked garden drains. Great service

The man who came to unblock the outside drains was lovely. Couldn’t fault the service at all, he explained to me what the problem was and managed to temporarily fix it. He even power washed the patio for us as well. Brilliant service, I would highly recommend Mersey Rod.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Fast response after our call out

Fast response after our call out. Unblocked the pipes quickly and jet washed clear. Spent a good amount of time tidying up afterwards. Left site clean. Very pleased with the end result.

April 30, 2026
Rated 5 out of 5 stars

Excellent service and highly recommend…

Excellent service and highly recommend them. Responded promptly and turned up on time. Sorted my blocked drain quickly and showed me the results on camera feed. Gave advice as to how to prevent the issue in future. Will recommend to family and friends.

May 5, 2026
Rated 5 out of 5 stars

Great Company

The company was great from start to finish. Becky, who i spoke to, arranged the appointment out for me and, the engineer who attended, sorted out the blocked drain and advised staff on site why this had happened and what to do to stop it happening again.

I would recommend Merseyrod.

April 30, 2026
Rated 5 out of 5 stars

EXCELLENT

Andy arrived on time and had all the equipment necessary with him. He jetted the drain and cleared the blockage. Job done in no time, with no fuss. And he left the drain area clean and tidy. Andy is a consummate professional at a very reasonable cost. I would very highly recommend Mersey Rod after being let down by another company who wanted to dig up and replace drains and made no real effort to clear the blockage but still charged us. For evidence of Mersey Rod's excellent service, check out YouTube. Well done. Can't praise you enough.. Thank you

April 29, 2026
Rated 5 out of 5 stars

Excellent service and very professional…

Excellent service and very professional
Dave unblocked the drains at the interceptor and informed me to contact United utilities to check the drains to the main road, becky sent me a quote and report within 2 days .
Thanks .

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Just wanted to say thank you so much.

Just wanted to say thank you so much.
I needed a drain cleared asap at one if my tenanted properties and gave Rebecca a call on a Friday. They were there bright and early on Saturday at no extra charge and the engineer Keir in touch by phone as I was out of the country. Very good service, excellent communication and the price was very good.
I couldn’t be happier, they are my go to from now on.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Jem

Jem rang when on his way. Unblocked my drain in about half hour. This was a set price, I paid £30 deposit when booking, the rest paid when the job was finished. Jem was such a nice guy, left his card incase of any future problems. I would highly recommend these, for reliability, price and polite Engineers. Would highly recommend MerseycRod.

April 24, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service! Someone was able to come out the next day, to look at our blocked drain. Which they successfully did. Great communication throughout and I wouldn't hesitate to use again and recommend! Many thanks Helen and Paul

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

The engineer arrived at the stated time…

The engineer arrived at the stated time and immediately went to work to determine what the problem was. He then efficiently dealt with the issue and used CCTV to explain the problem, remedy and to reassure that the work was completed.
A truly efficient and professional service.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Called early in the morning and they arrived within a few hours.
Staff very polite and managed to sort the problem.

Would recommend and use again if required.

April 16, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look