Mersey Rod - Drain Unblocking, Surveying and Repairs Reviews 

2,012
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient service and prompt response times, often noting problems were resolved within hours. The staff are frequently highlighted for their friendly, helpful, and professional demeanor, from initial contact to on-site work. Many people also appreciate the fair and transparent pricing, often finding the cost reasonable for the quality of service provided. Reviewers frequently mention the thoroughness of the work, including clear explanations, advice for prevention, and detailed reports. Customers are also impressed by the cleanliness, with engineers consistently tidying the work area after completing the job.

What people talk about most

Service

Users describe positive interactions with service, frequently highlighting the quick response times and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Response time

Clients share positive opinions on response time, frequently highlighting the speed and efficiency of the... See more

Price

People report positive experiences with price, often finding it reasonable and within budget, with many... See more

Customer communications

Consumers find contact to be positive, with many reporting good communication through email and calls, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called over an outside manhole cover beginning to overflow, from call to problem solved must have been less than 2 hours. Lad who came out was friendly, helpful and offered advice on how to avoid... See more

Rated 5 out of 5 stars

Messaged last night about a leak in our soil pipe, emailed back by 8:30am this morning, appointment made and they came, fixed the problem and were gone by midday. Explained that it was an issue with t... See more

Rated 5 out of 5 stars

The operative, Justin, arrived within the given time slot. He was pleasant and worked efficiently to clear the drain. He ran a camera check and gave me his opinion what had caused the back-up/blockage... See more

Rated 5 out of 5 stars

Becky was very pleasant and easy to talk to, she arranged the survey very quickly. On the day the engineer, Andy, rang me to let me know when he was on his way which was within the agreed time frame.... See more


Company details

  1. Drainage Service
  2. Construction Company
  3. Sewage Disposal Service

Written by the company

We are a drainage company that operates across the North West, including Liverpool, Manchester, The Wirral and Cheshire. Our services include drain unblocking, drain repairs/construction and drain surveying. We are your local, family-run drainage company and are always happy to help solve any of your drainage needs. As a drainage company we take pride in the work we do, this is reflected in our warranty and seen in our reviews. Contact us now for more information on how we can solve your drainage problems.

#1 Drain Unblocker Company

Fixed price, low-cost drain services are what we do best

Fixed price, low-cost drain services are what we do best
Mersey rod is a specialist drainage unblocking company in Liverpool which offers low-cost & reliable drain services. Call us!"

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(2,012)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

Brilliant , came out as soon as possible to fix blocked waste drain.
Very professional , and got the job done quickly.

April 20, 2026
Rated 5 out of 5 stars

Speedy response

Dave cleared the blockage from the drain leading to our downstairs toilet, and did a camera search to ensure that there was nothing too serious happening underground. He was very polite and knowledgeable, as was Becky when I first contacted Merseyrod. Very impressive same-day service - barely four hours from phone call to issue resolved.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent staff

The member of staff was polite and took the time to explain what the problem was. I am very impressed with all the staff and I have asked for a quote for some work on my drain. All the staff have gained my trust.

April 3, 2026
Rated 5 out of 5 stars

Fast and professional

Rang one day and booked in for the next day, it was only for a survey but far quicker than expected. The report was received within a couple of days and it provides plenty of detail so we can get our extension work started. I wouldn't hesitate to recommend Mersey Rod, they are professional and efficient service providers.

April 10, 2026
Rated 5 out of 5 stars

Highly recommend

Highly recommend. Very efficient booking system - was given a 4hr time slot the next day (which was absolutely fine for the issue I called about) and given an upfront cost which was very reasonable.

Engineer called when he was 20 minutes away which was great. Problem fixed quickly and price as quoted. Thanks so much!

April 11, 2026
Rated 5 out of 5 stars

Absolutely great from beginning to end

Absolutely great from beginning to end, would highly recommend them, I needed to locate a drain that was buried under my garage floor as had already wasted time digging thru concrete with no luck, they came out within a day or so, Andy did a great job and found the drain quickly, also gave me some advice around the job I was having done, great value for money too. Thanks for the quick response and I’d defo use you again.

April 9, 2026
Rated 5 out of 5 stars

Very fast service

Very fast service, brilliant service from Alan who looked at everything to resolve the issue, eventually identifying it and allowing it to be resolved

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

We didn’t dare to think they might come out on Good Friday but 20 minutes after our call for help, Justin was here and had the job sorted in no time. He also gave us some good advice and all this while staying calm and friendly. Would recommend Mersey Rod to anyone with a drain problem.

April 3, 2026
Unprompted review
Rated 4 out of 5 stars

Really prompt service

Really prompt service, very nice and helpful person (Dave) attended. Only slight issue was surprise that our blockage was related to the kitchen sink - I think they are used to flushing external drains in the main, so he asked me to sign a disclaimer prior to using the power flush system inside and also couldn't use the camera cable to identify the site of the blockage (too wide to go down kitchen sink pipes apparently). Flushed and unblocked though, and all working fine since, so very happy with service overall.

March 30, 2026
Rated 5 out of 5 stars

Drain blockage on renovated terrace after being empty for a year

Rang on a Sunday evening was seen first thing Monday morning. Gentleman who provided the service was so polite took about 30/40 minutes everywhere looks clear found the issue hopefully that’s it all sorted but gave us our options if any other issues arise, and all three bathrooms draining properly and not an issue since!

Thank you!

March 30, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t believe their promises

I c as led out Mersey Rod for a toilet that had been repeatedly blocking fur a while. I was told that to unblock it would cost £190 plus vat. The man who came took one look and said he thought there was a problem with the toilet installation and pipe. Despite the claim that they don’t charge if they can’t unblock, I was charged £144. He spent at most 10 minutes in the house.

March 25, 2026
Unprompted review

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