Mersey Rod - Drain Unblocking, Surveying and Repairs Reviews 

2,011
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient service and prompt response times, often noting problems were resolved within hours. The staff are frequently highlighted for their friendly, helpful, and professional demeanor, from initial contact to on-site work. Many people also appreciate the fair and transparent pricing, often finding the cost reasonable for the quality of service provided. Reviewers frequently mention the thoroughness of the work, including clear explanations, advice for prevention, and detailed reports. Customers are also impressed by the cleanliness, with engineers consistently tidying the work area after completing the job.

What people talk about most

Service

Users describe positive interactions with service, frequently highlighting the quick response times and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Response time

Clients share positive opinions on response time, frequently highlighting the speed and efficiency of the... See more

Price

People report positive experiences with price, often finding it reasonable and within budget, with many... See more

Customer communications

Consumers find contact to be positive, with many reporting good communication through email and calls, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called over an outside manhole cover beginning to overflow, from call to problem solved must have been less than 2 hours. Lad who came out was friendly, helpful and offered advice on how to avoid... See more

Rated 5 out of 5 stars

Messaged last night about a leak in our soil pipe, emailed back by 8:30am this morning, appointment made and they came, fixed the problem and were gone by midday. Explained that it was an issue with t... See more

Rated 5 out of 5 stars

The operative, Justin, arrived within the given time slot. He was pleasant and worked efficiently to clear the drain. He ran a camera check and gave me his opinion what had caused the back-up/blockage... See more

Rated 5 out of 5 stars

Becky was very pleasant and easy to talk to, she arranged the survey very quickly. On the day the engineer, Andy, rang me to let me know when he was on his way which was within the agreed time frame.... See more


Company details

  1. Drainage Service
  2. Construction Company
  3. Sewage Disposal Service

Written by the company

We are a drainage company that operates across the North West, including Liverpool, Manchester, The Wirral and Cheshire. Our services include drain unblocking, drain repairs/construction and drain surveying. We are your local, family-run drainage company and are always happy to help solve any of your drainage needs. As a drainage company we take pride in the work we do, this is reflected in our warranty and seen in our reviews. Contact us now for more information on how we can solve your drainage problems.

#1 Drain Unblocker Company

Fixed price, low-cost drain services are what we do best

Fixed price, low-cost drain services are what we do best
Mersey rod is a specialist drainage unblocking company in Liverpool which offers low-cost & reliable drain services. Call us!"

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,011)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Becky was great got booked in and liaised with the estate agents, home buyers report was completed the same week and report within a couple of days. Just need to ask some questions which I’m sure will be answered with great knowledge.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Phoned Merseyrod due to blocked drain…

Phoned Merseyrod due to blocked drain in outside courtyard. Easy service to book and they came first thing the following morning and sorted the issue within 30 mins.
Everything was agreed before confirming the booking, no hidden costs. Would definitely recommend

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Had a problem with my toilet not…

Had a problem with my toilet not flushing, Merseyrod was out within 2 hours of calling them and was done within 30 minutes, showed me the problem before and showed me after of it all clear. Really happy with the results. Would definitely recommend

March 14, 2026
Rated 5 out of 5 stars

Blocked WC & waste pipe

Great service from this company. Instructed late Friday afternoon and sorted by mid Saturday morning.
Not the cheapest call out costs but service was excellent and communication was clear.
Followed top with images of the issue which was causing the blockage.
Recommended for quick, efficient service.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Dave was excellent

Dave was excellent, he arrived and within half an hour he had unblocked the drains that had been giving us issues for a good few years and he also gave us good advice on how to prevent the problem arising again

March 10, 2026
Rated 5 out of 5 stars

Arrived on time

Arrived on time, dealt with the problem, gave me a verbal report on progress and also gave me a full report on the problem found and its repairing.
Would have liked a written report.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Super efficient!

Super efficient! Called at night and they came the next day! Friendly, helpful, thorough and was given tips to stop the same blockage happening again and how to sort it if it did! Communication was great through email and calls! I would very definitely recommend!

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

I needed advice on sorting a drainage…

I needed advice on sorting a drainage issue under patio area. Andy came out & gave me advice on the way forward before a new patio is laid. I have used this company before hence the reason for contacting them. I trust this company and wouldn't hesitate to recommend them.

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

Unresponsive

Contacted Mersey Rod across several platforms requesting help with a collapsed drain after reading all the good reviews on here. I've had no responses.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

An honest, friendly and competent company

I have had bad experiences with other plumbing companies in the past, so I was very wary about having to call someone else out. But from the initial conversation, where I explained my issue, Mersey Rod were helpful and honest. They explained about the deposit, and what was included for that, and then what was included in the full price of the visit, so I knew what to expect when they arrived. The Plumber was a very pleasant individual who made sure to explain to me what he was doing and listened when I told him about my bathroom set up. He made sure that he not only cleared the blockage, but he got rid of everything that was blocking it to prevent further problems. He left the area clean and tidy, he even took all the debris that was blocking my pipes with him. If you have issues with your drains, I would absolutely recommend this company. Worth every penny in my opinion.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

The worker was very efficient

The worker was very efficient, friendly, experienced and quickly put an end to a very nasty blocked drain. I would recommend this company every time.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Superb service from Mersey Rod

Superb service from Mersey Rod. I had an issue with blocked drains and manhole and they arranged an engineer to come out the very same day. One price with no hidden fees and no payment until the job was done. They even take card payments at the door. Would definitely recommend.

February 21, 2026
Unprompted review

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