I have ordered the mertra technical joggers and the reversible back pack and I ordered it a week ago and it still hasn’t arrived. I have got no updates or emails about where it is as well.
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Review summary
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Shipping was not next day but it did end up getting shipped out due to many help from the email of this brand and I would purchase again.
Amazing high quality stand-out products making international shipping well worth it! Mertra's support team is quick to help in case of any questions. Their last drop took a week or so longer than usua... See more
Customer service was amazing. I had an issue with one of my items, and they explained exactly how I could resolve it. Since the item was faulty, they also provided me with a store credit code for my n... See more
Company details
Written by the company
Australian Streetwear Brand
Contact info
Unit 11/18-20 Edwards St, Oakleigh, 3166, Melbourne, Australia
- support@mertramertra.com
- mertramertra.com
3.0
Average
257 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Unable to get into page
I know that it is a great brand and would love to get something but I cant even buy anything i get a page saying password and email and nothing ever works
September 10, 2024
Unprompted review
Really good customer service
Really good customer service. Ordered twice because I was indecisive and they refunded me one of the shipping costs right away!
August 21, 2024
Unprompted review
Just a great fashion brand making great clothes
What an absolutely amazing business. I’ve been buying from Mertra for almost a year and they’ve never disappointed. The quality, uniqueness, and feel of the clothes is top tier. Customer service is also amazing. Had a problem with an order and they had it sorted in no time. Love the work over at Mertra, keep it up.
August 22, 2024
Unprompted review
I asked if they could change the size…
I asked if they could change the size and they did it pretty much straight away. Really good customer service.
August 21, 2024
Unprompted review
Great response
CS responds super quickly and updated my request with no hesitations. Really appreciated the response!
August 21, 2024
Unprompted review
Changing an order
After making a mistake with my order and emailing mertra support. They fixed my order and gave me a refund in a matter of hours.
Great customer service
August 21, 2024
Unprompted review
refund
my order got lost while returning it and i still got my money back 10 outa 10 :)
May 9, 2024
Unprompted review
Exceptional customer service …
Tom was amazing with his communication with me and his customer service was outstanding.He went above and beyond to help me with what l needed.
It’s refreshing to see a company that cares about its customers.
Great clothes will always be a customer,thanks again Tom.
August 19, 2024
Unprompted review
Amazing team
Amazing team and very reliable, I had an issue with my order and they got it fixed in minutes. I’ll make sure to buy from here again!
August 21, 2024
Unprompted review
Was very helpful and helped me change…
Was very helpful and helped me change my size with no fuss
August 21, 2024
Unprompted review
great reply time and was extremely easy…
great reply time and was extremely easy to talk to great experience overall refunded my order
August 21, 2024
Unprompted review
I can't say enough good things about…
I can't say enough good things about Mertra! The brand is fire!!🔥 But what truly sets Mertra apart is their incredible customer service. Tom, in particular, went above and beyond to ensure I had an amazing experience. Highly recommended.
August 10, 2024
Unprompted review
Great to deal with even when things go…
Great to deal with even when things go wrong. Great communication. Highly recommend! Not to mention the quality of products purchased were great. Sizing information on site was very helpful too.
July 22, 2024
Unprompted review
Best Customer Service
Best customer service that I have recieved. Had ordered the wrong size resulting in a size down and had been worried about the fit, emailed them and within 5 minutes I received a response to them changing the size for me.
July 17, 2024
Unprompted review
great customer service
I was at fault when i ordered the wrong size, however i got in touch and they replied in less than an hour and helped me out. great customer service.
July 17, 2024
Unprompted review
The customer service from Mertra is top…
The customer service from Mertra is top notch. This is how a company should be operating. They don’t play around and ensure that their customers are happy and want to come back, and i certainly do. I had a problem with double purchasing and they were able to amend the issue and give me a refund within hours.
July 18, 2024
Unprompted review
Customer service
Accidentally ordered wrong thing, was very helpful in changing it.
July 17, 2024
Unprompted review
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