I have ordered the mertra technical joggers and the reversible back pack and I ordered it a week ago and it still hasn’t arrived. I have got no updates or emails about where it is as well.
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Shipping was not next day but it did end up getting shipped out due to many help from the email of this brand and I would purchase again.
Amazing high quality stand-out products making international shipping well worth it! Mertra's support team is quick to help in case of any questions. Their last drop took a week or so longer than usua... See more
Customer service was amazing. I had an issue with one of my items, and they explained exactly how I could resolve it. Since the item was faulty, they also provided me with a store credit code for my n... See more
Company details
Written by the company
Australian Streetwear Brand
Contact info
Unit 11/18-20 Edwards St, Oakleigh, 3166, Melbourne, Australia
- support@mertramertra.com
- mertramertra.com
3.0
Average
257 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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I have ordered ash black ninja fleece
I have ordered ash black ninja fleece, and since the 9th of December, my package has gotten no updates, and I tried to contact you through email but got no answers, and then I contacted FedEx support, and they have told me that BOTH of the tracking numbers you have sent me are not REAL... I am waiting for an explanation or a refund! edit: I found it at a post office in my area so the cargo guy decided not to deliver it and didnt notify me in any way as well thats crazy
December 3, 2024
Unprompted review
Reply from MERTRA MERTRA
Hi Atakan, we do our best to reply to customers in less than 24 hours and it isn't even 12 since you contacted us.
I managed to find your email and checked the tracking. It now shows as delivered.
I've also emailed you directly. Just want to reply here so other customers know that we are on the ball.
Mertra goes above and beyond with shipping and garment quality…
Mertra goes above and beyond consistently with each order I place. I made an order hoping for it to arrive before an overseas trip. Somehow, despite the rush of black friday sales my order arrived in time. Cheers to Tom from Mertra customer service for liaising with me about this and kindly explaining the shipping process.
Regarding the exceptional quality of the garments - comfortable, well weighted, and beautiful. 10/10.
December 13, 2024
Unprompted review
My son ordered the wrong size and he…
My son ordered the wrong size and he was very upset as it was going to be a Christmas present. Tom in customer service was awesome because he sorted it and sent out the perfect size once I had returned it .
Thanks Tom! One happy son!
December 10, 2024
Unprompted review
I have tried to get in touch with them…
I have tried to get in touch with them via email and have not had any response. I ordered something for my son and little did I know he had already ordered it for himself!! I wanted a refund on this product and still not heard anything. Which email is everyone using as everyone seems to be very positive about them so maybe I am using the wrong one!!!
November 29, 2024
Unprompted review
Reply from MERTRA MERTRA
Hi Katherine,
Sorry for the delay in checking our reviews here, crazy Black Friday week.
I cannot find any emails or orders under your name. Please contact us directly at support@mertra.com and I will make sure to take care of your issue..
Customer Service
Top notch experience. I needed help with my order and they sorted it immediately :)
November 2, 2024
Unprompted review
Mertra great clothing brand
Wonderful customer service from mertra mertra Great quality garments and fast shippers highly recommend!!!
December 2, 2024
Unprompted review
Excellent Customer Service
As a customer from Portugal, I found the whole process with MERTRA MERTRA incredibly smooth and straightforward. Making the purchase was super easy, and I received my order confirmation immediately.
When I had a question and reached out to their support team, they replied very quickly and were extremely helpful. Their customer service has been outstanding so far—friendly, responsive, and thoughtful.
Although I haven’t received the product yet, my experience with their team has been so positive that I feel confident in recommending them based on the excellent service alone.
Looking forward to receiving my order!
December 1, 2024
Unprompted review
I’ve made a mistake by my self
I’ve made a mistake by my self, because I’ve ordered in 2 seperate times. I’ve asked nicely, and they just sent back one of the shipping fees.
Great customer friendly busines!!
Keep it up!
November 29, 2024
Unprompted review
Great tracksuit, excellent customer service
Had a question for customer service who dealt with my query immediately. Love the tracksuit, excellent quality. Incredible speed of delivery (24 hours from pressing buy, to delivery at my front door!).
November 29, 2024
Unprompted review
The customer service was excellent
The customer service was excellent! They responded to my emails very quickly and handled my requests efficiently. I’m very impressed with their prompt and professional service.
November 30, 2024
Unprompted review
Immideatly canceled my order and…
Immideatly canceled my order and refunded me, because I ordered a wrong product
November 29, 2024
Unprompted review
Nice
Not only is the puffer bare nice but also the customer support. I had a problem with the size I ordered on it, but my guy, Tom, from the customer support handled that for me real quick.
November 29, 2024
Unprompted review
Within an hour!
Made a request to change the size of the item and not even within an hour - had they not only gotten back to me but also amended my order. Insane customer service and insane products can’t wait for it to arrive!
November 30, 2024
Unprompted review
I ordered a fleece and the wrong size…
I ordered a fleece and the wrong size came, I contacted the company and they swiftly and kindly fixed the problem. Tom was a great help.
November 26, 2024
Unprompted review
Great experience
Great experience! I put in my address wrong therefore sent an email and within a very short time they got back to me 👍
October 6, 2024
Unprompted review
A++++ company all the way!
We love this company! Amazing quality clothes and the customer service is always top notch! They respond almost immediately and ship extremely fast to the US! A++++ company all the way! We highly recommend Mertra Mertra!
October 6, 2024
Unprompted review
Perfect response time and amazing help
Perfect response time and amazing help
October 6, 2024
Unprompted review
Change of name
Very kind and helpful. Resolved my situation quickly and seamlessly
October 6, 2024
Unprompted review
Very quick to respond and quick and…
Very quick to respond and quick and easy check out process
October 6, 2024
Unprompted review
Great quality clothes and outstanding…
Great quality clothes and outstanding customer service
September 10, 2024
Unprompted review
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