We use Merula for 10 months now and we are really happy with their service, we recommend with confidence. Speed is stable, never had issues whistle working from home, often 2 persons same day. Also,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Gemma, absolute legend. In this modern age so many companies forget what customer service means. So polite, calm, professional and reassuring. This is my second call to Merula. No automated nonsense,... See more
Very happy with our experience. Had a minor issue during check-out which was rectified rapidly after emailing support. Was able to get my direct debit date changed at the same time which was very help... See more
I recently had an issue with my VPN connection since moving into a new property. Gemma Bickerton provided exceptional support in resolving it. She kept me up to date, when figuring out a fix with the... See more
Company details
Written by the company
Merula Provides a wide range of internet services for the UK and beyond
Contact info
5 Avro Court, PE29 6XS, Huntingdon, United Kingdom
- 01480222940
- support@merula.net
- merula.net
4.5
Excellent
191 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Had to switch due to my current…
Had to switch due to my current provider not being able to provide the OFNL service any more
What a breath of fresh air to have a provider that more or less immediately responds and sorts things out, unlike my previous provider, wish I had switched years ago
March 8, 2023
Unprompted review
Unbelievable customer experience!
I've recently being dumped by existing broadband provider and within minutes I managed to transfer my contract over thanks to a very responsive team via email who sent me a code to use on their website.
The next day my WiFi already existed and after 2 days an incredible operator who followed every step of the way via email (even by sending pics) helped me get connected.
I pay less, I have better WiFi and customer service has been second to none.
March 7, 2023
Unprompted review
Good experience
Support response really fast. And helped to resolve my enquiry within minutes.
Keep it up.
November 11, 2022
Unprompted review
Very personable and easy to communicate with
I found them (Chris) in particular to be very easy to deal with and very personable, which is a refreshing change when dealing with customer services in these types of companies. They sorted my issue as a matter of priority and I am very happy with their level of service.
October 12, 2022
Unprompted review
Great Service
We have been using Merula for a couple of months now and have found them to be flawless.
Our new house is connected via OFNL which doesn't have any of the 'usual suspect' ISPs, so I decided to give Merula a go due to a static IPv4 coming as standard (which most other ISPs seem to charge extra for) and working IPv6, and I'm glad I did.
Responses to email enquiries are very quick and the people on the other end of them very knowledgeable.
Absolutely no complaints here.
August 17, 2022
Unprompted review
Fantastic and fast service
Fantastic and fast service. Had an issue in the beginning through my own fault but it was resolved miraculously and with a speed, that's what you like to see with a great broadband provider! Well done guys :)
June 28, 2022
Unprompted review
Long time customer review
I have been with Merula for 8 yrs or more now . I very rarely have any issues ,but whenever I do , the team reply to emails VERY quickly and go the extra mile to resolve . I usually deal with one or two people who see the problem through to resolution . This is great for me as I find internet issues very frustrating and dealing with other companies in the past has been a nightmare .
My connection and speeds are very stable and overall the service I've received from Merula over the years has been second to none .
August 14, 2021
Unprompted review
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