Merula Limited Reviews 191

This is the first time I'm writing a review on a broadband service provider. Because I believe this company deserves a good customer review.

I was a Sky customer and I had to change my provider because Sky doesn't provide their services to my new house. After I went through all the OFNL based service providers I decided I'm gonna try Merula. Even though it had 5 star rating my expectations was not there. Because we all know experiences are different person to person.

But I have to say from the Day that I have ordered the my new connection, the Merrula team was so detailed about their line of work. They have keep updating me at each and every step they go forward. I have ordered my connection Saturday and by Wednesday noon I'm using my new connection. It because Monday was bank Holiday. If it wasn't for that, I'm sure I'm gonna have my connection on Tuesday morning

Their transparency and attention to detail was exceptional.

Thank you Merula for providing such a great service.

Very simple and easy, would highly recommend.

Really good customer service quick responses and easy to use router set up

Communication has been great every time I’ve been in contact. Reliable internet. Special shout out to Ciprian and Chris B

Top notch service. Responsive and quick.

Very impressed, from start to finish. Ordering a broadband service was very simple. Router arrived and I was up and running in less than 10 minutes. Thank you

everything went to plan on time. communication was excellent.
customer service is surprisingly excellent , they responded promptly to all my enquiries. and actually fixed a technical error promptly!! Brilliant!

First class service, from placing order, to delivery and help with installation. Would certainly have no hesitation in recommending this company, especially Ciprian Colotila, costumer service second to none!

I moved from another provider. Merula's support did a tremendous job troubleshooting issues with the transfer and quickly pointed out router is the bottleneck.
Support queries were addressed very quickly. The whole experience was much better than with the previous provider.
Highly recommend Merula's services

Really good customer service, Merula was fast and reponsive with setting up my internet connection. They were also helpful on guiding me to get set up with the router. Special thanks to Ciprian for always being on hand if I needed any help.

Great customer service from Chris from first contact to installation and follow up. Our broadband was up and running in under 24hrs. Simple install instructions with no configuration required.

From the initial inquiry to the delivery of the router have all be great complete turn around happened in three days ordered the router on a Saturday and by Tuesday it has already been delivered and installed.

Installation of the router was quick and simple. Even if you’re not confident on setting up the handy email with the video attachment on how to install will help you out. I cannot fault them. So far I would recommend them on the customer service side of things.

What amazing service !! The customer care is most definitely at the heart of this company I have had issues with waiting for the internet but not down to them but every step of the way they have chased and kept me informed chip the guy who’s been helping me is amazing and I would definitely recommend him always goes the extra mile to help me where he can and I can’t thank him enough!! HIGHLY RECOMMEND

Extremely helpful, knowledgable staff and really fast service. Chip especially was really helpful when I phoned to set up my WiFi as I couldn’t figure it out. I had internet up and running within 24 hours! Would recommend :)

This company has always gone above and beyond to help when needed. It always feels personal and when they say they will get back to you THEY DO !!!!!!

Cant recommend enough

Amazing Customer Service from Merula . We decided to change our service provider after our existing one increased our monthly payments without advising us first . Decided to try Merula and after an online chat placed our order and thanks to Richard and Chris Bulow we were back up and running on our existing router in about 30 minutes . We also placed an order for a new mesh router which took a few days to arrive but Chris kept us updated via email until the new one arrived safely . Would thoroughly recommend Merula to anyone wishing to change their ISP . regards Mike D

Great experience in purchasing the router and setting everything up. I am totally enjoying the experience

Merula have been fantastic after last internet provider went bust. Cannot praise Richard and the team enough they were communicative,on the ball helpful and understanding from day one. We need more companies like this very pleased with them.

I have just joined Merula after my previous ISP were taken over by another company and came off the OFNL network. From the initial email to the switch over everything went very quickly and as smoothly as clockwork, I was even able to use my existing router. All emails were answered very quickly and I have every confidence in the Merula service going forward. Once my VOIP service contract ends with another provider in April I will be checking in with Merula to switch to theirs also.

Richard and the team at Merula have been brilliant! VERY responsive to emails even on weekends to help me get switched over from AirBB who went bust.
technical support on hand 24/7 to help me keep my original setup due to some customizations to my home network.
highly recommended