Pre-ordered around mid-Dec 2021, never received I pre-ordered around mid-Dec 2021 two Vanitas nendoroids, a Vanitas and a Noé, which were supposed to arrive by the 31st of July. I also pre-or... See more
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Slim chance I'll be ordering from here again, I ordered 2/3 statues (unsure at this date) last year with pre-order dates, one for December 2021, the other 2 with dates for January 2022. It's now Ju... See more
Company replied
I am buying stuff for birthday presents, I really love the variety of things on their website. But website definitely could be improve (such as during search you’ll have to click into individual items... See more
Company replied
Amazing place to buy official figures from! So glad I came across it - as someone from England, I'd been looking on Ebay for Demon Slayer figures as nowhere else seemed to have them but tax etc. can b... See more
Company replied
Company details
Written by the company
UK based Online TCG & Collectables store. We stock all your favourite TCG's including Pokemon, Yu-Gi-Oh!, Dragon Ball and more. We are an Official Good Smile Partner Shop and Official Bandai Partner. We stock high quality figures including Nendoroids, Pop Up Parade, Banpresto and many more. We're By Geeks, For Geeks, making card games and collectables affordable and accessible for everyone!
Contact info
Unit 14 Sanderson Street, S9 2TW, Sheffield, United Kingdom
- support@metageeks.co.uk
- metageeks.co.uk
2.9
Average
724 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Bit of damage on the box itself
Bit of damage on the box itself, but no damage to the item or the item boxes/packaging, arrived fast.
June 9, 2022
Great service
June 9, 2022
Slim chance I'll be ordering from here again
Slim chance I'll be ordering from here again, I ordered 2/3 statues (unsure at this date) last year with pre-order dates, one for December 2021, the other 2 with dates for January 2022. It's now June. I can understand I was maybe taking a risk when purchasing pre-order items and thats on me. A quick example:
BANPRESTO One Piece World Figure Colosseum 3 Super Master Stars Piece Figure The Monkey.D.Luffy Gear 4 (Two Dimensions) 22cm. A statue I ordered, it's pre-order release date *was* December 2021 but now its february 28th 2022.
Anyways, delivery so far is running slim and I'm growing hopeless for my statues. But I understand if there is a genuine reason why pre-order dates.
June 4, 2022
Unprompted review
Reply from MetaGeeks
Hello Average Bean!
We are an official BANPRESTO stockist and usually, we get products first. Unfortunately, BANDAI has experienced logistical delays, due to ongoing global situation. This has led to delays in the distribution of these goods, largely to indepent stores. This delay has then been exacerbated by a backlog of goods from other of our ranges, that has unfortunately led to further delay.
This is not typical of what you can expect from us and before the end of the year, we hope that the logistics are resolved. We would like to make it clear that these are delayed, not cancelled, and that they will be received. We are continuously receiving more stock from BANDAI, just at significantly different times than expected. This particular figure should be here this month, we hope.
Thank you for taking the time to read this and thank you for your understanding of the situation. If you choose to keep your order, we look forward to delivering your order.
All the best,
The MetaGeeks Team
Disappointed
Disappointed
Pre-ordered a booster box, it's now 6 days after release and it still hasn't been shipped out, despite the promise of "next day delivery." I had to reach out to them to understand what was going on, they didn't even have the courtesy to send me an update about the order, instead telling me about a newsletter that you have to actively sign up to recieve. This is beyond dumb, there is no disclaimer on the page warning about delays/shortages and I believe they took on too many orders without being able to fulfill them. Definitely will not be pre-ordering from them again, and I suggest others do the same. Very poor communication.
June 2, 2022
Unprompted review
Reply from MetaGeeks
Hello Connor,
We sent out an email informing our customers that there was going to be a delay on this range. We are a small business with 2 team members working on emails - unfortunately, we do not have the capacity to send individual emails to every customer. We are unable to reach out to customers unless they permit us to do so. For that reason, this is sent through the newsletter software.
This is something we hate to see ourselves and have very rarely seen before. However, due to current issues in our supply chain, as well as the industry as a whole, we have been unable to fulfill some items in time for release. All release dates are tentative and subjective to delays (though this largely refers to figures and collectables). We really hope to be back to normal regarding new releases in the near future.
Regardless of where you choose to shop, we hope you continue to enjoy your hobby.
If you have taken time to read this, we thank you for that and hope you can understand why this has occurred.
All the best,
The MetaGeeks Team
Disgraceful support handling
Disgraceful support handling, only company where it takes 5 days for a refund to even be processed, not to mention the lack of communication.. 0/10
June 2, 2022
Unprompted review
Reply from MetaGeeks
Hello Howard,
We understood your frustration over the bank holiday weekend for the Queen's Jubilee. Unfortunately, we were not able to process the refund or reply over these dates. A member of our team told you this would be dealt with as soon as possible, which fell on the next week unfortunately, due to the bank holiday.
As you are aware, your order has now been refunded and is with you now.
We understand your reason for this feedback and also hope you can understand the delay.
Have a great week.
The MetaGeeks Team
Excellent service
Excellent service, will definitely be shopping here again. Have recommended this seller to my friends
May 27, 2022
Good quality and quick delivery
May 26, 2022
Had an issue with a damaged item…
Had an issue with a damaged item (factory defect) in my order, James immediately replaced it. When that one turned out to have the same defect, he gave a full refund. Great customer service, very trustworthy. I wouldn't hesitate to shop at Metageeks again.
May 24, 2022
Dark Magician Girl was pulled
Thank you for the Yugiho GFTP2 managed to get Dark Magician Girl from the display box. Happy with the purchase and package and the quick delivery as well.
May 17, 2022
Unprompted review
nice shop here :)
No regrets buying from this site, as they sell authentic figures here!! they were so nice as well with helping me with shipping fees :) i recommend this site for anyone in the UK
May 16, 2022
Recommended!
Thank you very much for your service MetaGeeks Team.
The product was great, and the customer service was fast and friendly :).
Will be shopping here again in the near future, I'd recommend to anyone!
May 15, 2022
Great Service
Package arrived fast and in perfect condition, support helped answer my question without having to wait long. Definitely would order from MetaGeeks again
May 15, 2022
Polite and quick to respond
Had to contact for updates on products as I had placed a pre-order but the team were always quick to get back to me and very polite.
One of the products I ordered was unavailable but they were very quick to issue me a refund after contacting them and they apologised that they were unable to get it and that it was not in stock.
May 15, 2022
Reliable service
Reliable service, although delivery took 5 days, with choosing the tracked24 delivery option
May 14, 2022
Reply from MetaGeeks
Hello,
Thank you so much for ordering from us and leaving a review, we really appreciate it! We hope you enjoy your purchase!
We sincerely apologise for the longer delivery time as we know how frustrating it can be. However, looking at our records the orders was placed on Saturday the 30th April and the following Monday was a bank holiday resulting in us not being able to ship your item until Tuesday (3rd May).
We’re always looking to improve so your feedback is extremely valuable to us! We hope to see you shop with us again!
All the best,
The MetaGeeks Team
Reply from MetaGeeks
Hello,
Thank you for leaving us a 5 star review, we really appreciate it! We hope you enjoy your purchase.
It means a lot to us to compliment our packaging. We pride ourselves in ensuring all items are safely and securely packaged in our 100% eco-friendly packaging.
We look forward to seeing you again!
All the best,
The MetaGeeks Team
Perfect experience
May 14, 2022
Reply from MetaGeeks
Hello,
Thank you for leaving us a 5 star review! We’re so happy you had a perfect experience!
We look forward to seeing you again!
All the best,
The MetaGeeks Team
Reply from MetaGeeks
Hello,
Thank you for shopping with us and leaving us an awesome review, it means the world to us!
We’re constantly adding cool new products so keep checking back with us! We look forward to seeing you again soon!
All the best,
The MetaGeeks Team
Another excellent purchase from…
Another excellent purchase from metageeks smoth and great communication 👏
May 12, 2022
Reply from MetaGeeks
Hello,
Thank you for another purchase and being such an awesome loyal customer! We really appreciate it!
We look forward to seeing you again soon!
All the best,
The MetaGeeks Team
Reply from MetaGeeks
Hello,
Thank you for your purchase and leaving us a 5 star review, we really appreciate it! We hope you got some awesome pulls, maybe even a Ghost Rare?!
It means a lot to us that you gave our website an A*, we worked really hard on the design of our new website to ensure it was easy to navigate and improved the overall customer experience.
We look forward to seeing you again!
All the best,
The MetaGeeks Team
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