Purchased Rush guitar strap as they are difficult to find anywhere on the net! Was really pleased to find one on Metalshop.Overall a positive experience goods arrived well packaged & in brand new cond... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Metalshop uk are an exceptional company. Excellent choice for rock fans alike. I wish there was a store near me I could just walk into though. Quality clothing. Especially Wornstar. I'll be... See more
Company replied
I purchased a limited edition teddy that I could not buy new anywhere else, I could only find it preloved. It was cheaper on this website even though it was new. Once the order was placed I was advise... See more
Company replied
I bought some black cargo / combat trousers. I saw them on the website (which is very easy to use) and I saw exactly what I was looking for - great trousers at a great price. I ordered them and the... See more
Company replied
Still waiting for the item 😕
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Very hassle free shopping experience and speedy delivery. In love with my new shorts they fit perfectly and they were just what I wanted, would buy from here again!
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Excellent service and quick delivery. I live in Scotland and delivery time was actually only a few days. Really happy with the service and will be ordering again.
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Excellent quality goods and super fast delivery times. They also let you know straight away when goods are posted
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Great range of choice, very good prices. Amazing quality, super quick delivery. I will be back for more from them... 100% recommend this shop.
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The order arrived as Described by seller and on time too spent about 3 or 4 days sitting in the Czech Republic but I understand as it was probably still being processed at one of the UPS Depots
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Great service from start to finish, t-shirt is fantastic, got a lot of attention which made my day. Thank you.
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Promptly despatched I was kept informed of progress in shipping, item was well wrapped
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They had a specific skateboard deck I was after and delivered it in good time and very happy with it.
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Quick delivery and great price for their Affliction clothing. They also have a good range of products.
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Trust worthy company. Very quickly delivery. Very happy with the product. Will be buying again in the future.
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Product was sent quickly and arrived as in perfect condition
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Delivered as promised on time. Quality of item is good as described.
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Great quality item, attention to detail and arrived on time.
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Good quality, nice design, good delivery but a bit pricey
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Great company! Item as described, super fast delivery! Highly recommend!
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Great price and quick delivery on some hard to get items. Amazing :-)
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Good quality gear and delivery time very good.
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Arrived quickly and good quality product
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Ordered it easily got it delivered on time simple
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Found a rare pair of new rock boots on this site which I really love
Company replied
Great guitar strap love it to bits Pink Floyd the wall .💪💪💪
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Excellent service, goods delivered promptly
Company replied
Company details
Written by the company
We live for heavy music From the day we've learned how to walk, we are visiting metal gigs, concerts and festivals. For more than 15 years we are selling official band merchandise and since then we've pleased thousands and thousands of our customers.
Contact info
METALSHOP.CZ, s.r.o. Bystřice 174 73995 Bystřice, 73995, Bystrice, Czech Republic
- +44 330 808 2232
- info@metalshop.uk
- metalshop.uk
4.3
Excellent
264 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
never buy from them
never buy from them, the store is in the Czech Republic, and obviously you will never get anything from there
October 21, 2024
Reply from Metalshop
Hello Ivan and we're sorry for any disappointment. As you hadn't paid for your order, it was automatically cancelled by the system and that's why you New Rock boots were never dispatched. We do require payment at the time of ordering and we would have contacted you by email about the non-payment. If at any time payment does not go through it's always best to contact your bank in the first instance. Caroline
Trusted Seller
Item arrived well packaged and excellent condition. Shipping is a bit on the longer side as it’s coming from a warehouse in a different country. Not a downside for a patient person like myself though 😁.
October 12, 2024
Reply from Metalshop
Hello Edmund and thank you for taking the time to leave us a 5 ⭐️review. We do dispatch orders within 24H but yes, ultimately the delivery speed is dependent upon the couriers but we think they do a pretty cool job getting things across the water as fast as they can 😀📦✈️ We hope you enjoy wearing your new top and we'd love to see you again, but until then...Keep it metal, Caroline
Speedy delivery and super happy with my…
Speedy delivery and super happy with my order!
September 15, 2024
Reply from Metalshop
Hello Casey and thank you for leaving us this 5 ⭐️review. We're really happy to see you're happy with your new KILLSTAR bag 🖤🦇
We'd love to see you again, but until then...Keep it metal, Caroline
Reply from Metalshop
Hello Rafal and thank you for leaving us this 5 ⭐️review. Also, we'd like to thank you for your custom with us since 2022. 🥾🥾🤩Enjoy wearing your new boots and we look forward to seeing you again soon, but in the meantime...Keep it metal, Caroline
Reply from Metalshop
Hello Sarah and thank you for leaving us this 5 ⭐️review. We're delighted to see you're happy with your new KILLSTAR boots, they're one of our favourite brands🖤🦇
We hope to see you again soon, but in the meantime...Keep it metal, Caroline
Reply from Metalshop
Hello Alice and thank you for leaving us a 5 ⭐️review. We're delighted to see you're happy with your KILLSTAR dress, it's a fabulous alternate brand isn't it & we love their stuff🖤🦇
We hope to see you again soon, but in the meantime...Keep it metal, Caroline
Reply from Metalshop
Hello Amy and I've checked your orders and as neither had been paid they were automatically cancelled by the system. We would have sent you an email (possibly it ended up in your junk folder) If ever payment does not go through I'd suggest contacting your bank in the first instance as they may have put a hold on overseas charges. Our customer service team are also on hand to help and advise. Just to clarify, we received no payment from yourself and the orders were cancelled for this reason. If you wish to re-order please feel free to do so but if the payment doesn't go through, you'd need to speak to your bank. Kind regards, Caroline.
Great quality products ,quick delivery…
Great quality products ,quick delivery (8-10 days to reach the UK) and swift response on customer service queries. Will definitely order in the future
September 30, 2024
Unprompted review
Reply from Metalshop
Hi Alexandra and thank you for leaving us this lovely 5-star review. We do hope you enjoy wearing your T-shirt and boots and we look forward to seeing see you again, but in the meantime.. Keep it metal, Caroline.
Beetlejuice t-shirt
Delivered on time, would definitely order again, love my purchase
August 24, 2024
Reply from Metalshop
Hi Rebecca and thank you for taking the time to leave us this lovely 5-star review. We're delighted to hear you're happy with your Killstar Beetlejuice T-shirt. We very much hope to see you again soon, but in the meantime.. Keep it metal, Caroline.
Excellent service and the bag is…
Excellent service and the bag is awesome.
I emailed for an update on my order and received an immediate response, the item was well packaged. Top notch service
August 23, 2024
Reply from Metalshop
Hi Sarah and thank you for taking the time to leave us this lovely 5-star review. We're so glad to hear that you were satisfied with everything. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. Keep it metal, Caroline.
Absolutely love the boots
Absolutely love the boots! Got for my oldest for going back to school and he loves them. Told they are really comfy and keep his feet dry in the rain. Huge hit will definitely order from here again. Fab quality.
August 12, 2024
Reply from Metalshop
Hello Nicola and thank you for leaving us this great 5 star review - We're delighted to see that both you and your son love the boots and we really look forward to seeing you again, but in the meantime...Keep it metal, Caroline
A very pleasant experience from start to finish
Excellent transaction from start to finish. Not used to doing the PayPal transaction after the order itself has been completed, but item was dispatched the next day and only took 8 days to arrive from the Netherlands, which is quite reasonable. Item appears to be as described and packaged well. Would happily recommend dealing with this company based on my experience.
August 28, 2024
Unprompted review
Reply from Metalshop
Hello and thank you for leaving us this fabulous 5 star review - We're delighted to see you've been happy with our dispatch time and that your order got to you quickly. We really look forward to seeing you again, but in the meantime...Keep it metal, Caroline
Got a few braclets
Got a few braclets, for the most part really happy with them except for the one with elastic, that snapped pretty quick, but I do have ginormous hands so not completely the products fault.
August 16, 2024
Reply from Metalshop
Hello Andrew and firstly thank you for ordering with us and for your review. We're really sorry to learn that one of your bracelets snapped. Please do feel free to contact our customer services if you feel there's anything we can help you with. Kind regards, Caroline.
I was a bit dissapointed ordered 5…
I was a bit dissapointed ordered 5 t-shirts and although they were all the gildan label two of them felt like they were very different (neck was very thin on one of them). I liked the choice of bands but will probably not order again
August 15, 2024
Reply from Metalshop
Hello Richard and we're really sorry to hear you weren't happy with the neck of the T-shirts you ordered. As all of our items are officially licensed merch it is possible the maker has changed their production factory, hence the different neckline. We can only apologise most sincerely for any disappointment and If we can assist you anymore please don't hesitate to reach out. Kind regards, Caroline.
Signed me up for Trustpilot
Maybe there was an opt-out button somewhere at checkout but I think these sorts of things should be opt-in.
August 13, 2024
Reply from Metalshop
Hello Matt and thank you for your feedback about TrustPilot. We're very sorry to see you've been unhappy with this but there's certainly no obligation to leave a review for MetalShop UK if you don't wish. I can see your order was delivered on the 21st of August and trust you're happy with the Brandit and Killstar items. Kind regards, Caroline.
High quality and affordable
A great selection of merch for a crazy cheap price! Shipping took a little longer than expected but still in time for when I needed it so that's okay.
July 11, 2024
Reply from Metalshop
Hello Liz and thank you for leaving us this ⭐️5 star review - We're delighted to see you've been happy with our merch selection as well as the prices. Glad to hear your order arrived when you needed it and we look forward to seeing you again, but in the meantime...Keep it metal, Caroline
I ordered a pair of boots for £103 on…
I ordered a pair of boots for £103 on the 2nd August and having to chase several times for delivery details they arrived on the 15th
The box on arrival looked ok but when I looked closer it had been retaped and there was signs of the box being damaged when I opened the box one of the boots was completely missing .
I contacted metal shop to sort it and send a replacement or refund , they have resumed , I sent them several pictures as proof and now they have payment they are not interested and point blank will not help , even though the carrier is their responsibility.
Please do not use this company if you want your good delivered in one piece -
An absolute disgrace
August 15, 2024
Unprompted review
Reply from Metalshop
Hello Neil and we're really sorry to hear you had issues with the delivery and condition of your order. Once an order has been dispatched (within 24H) we do send the tracking information so you can track every-step of it's journey. Can I please take your order number so we can look into this again for you. We really do apologise most sincerely and we'd very much like the opportunity to resolve this. Kind regards, Caroline.
Reply from Metalshop
Hello Nigel and thank you for leaving us a ⭐️5 star review - We're delighted to see you've been happy with everything and we look forward to seeing you again, but in the meantime enjoy the T-shirt you ordered and...Keep it metal, Caroline
The delivery took far to long and the…
The delivery took far to long and the items did not arrive in time for my sons birthday
July 11, 2024
Reply from Metalshop
Hello Hayley and we're really sorry to hear the delivery took longer than you expected and didn't arrive in time for your son's birthday. I see that your order arrived to the UK on the 17th of July and was delivered on the 25th of July. While we do dispatch in 24H unfortunately the actual delivery speed and going through customs is out of our control. It would be fabulous if we could wave a magic wand and do away with that. We do hope your son enjoyed a belated birthday present and that he was happy with his Slipknot goodies. Kind regards, Caroline
Fantastic customer service
Fantastic customer service, despatched quickly, can't fault them at all
July 16, 2024
Reply from Metalshop
Hello Scott and thank you for leaving us this fantastic ⭐️5 star review - We're delighted to see you've been happy with everything and we look forward to seeing you again, but in the meantime...Keep it metal, Caroline
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