Purchased Rush guitar strap as they are difficult to find anywhere on the net! Was really pleased to find one on Metalshop.Overall a positive experience goods arrived well packaged & in brand new cond... See more
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Review summary
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What people talk about most
Based on these reviews
Metalshop uk are an exceptional company. Excellent choice for rock fans alike. I wish there was a store near me I could just walk into though. Quality clothing. Especially Wornstar. I'll be... See more
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I purchased a limited edition teddy that I could not buy new anywhere else, I could only find it preloved. It was cheaper on this website even though it was new. Once the order was placed I was advise... See more
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I bought some black cargo / combat trousers. I saw them on the website (which is very easy to use) and I saw exactly what I was looking for - great trousers at a great price. I ordered them and the... See more
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Still waiting for the item 😕
Company replied
Very hassle free shopping experience and speedy delivery. In love with my new shorts they fit perfectly and they were just what I wanted, would buy from here again!
Company replied
Excellent service and quick delivery. I live in Scotland and delivery time was actually only a few days. Really happy with the service and will be ordering again.
Company replied
Excellent quality goods and super fast delivery times. They also let you know straight away when goods are posted
Company replied
Great range of choice, very good prices. Amazing quality, super quick delivery. I will be back for more from them... 100% recommend this shop.
Company replied
The order arrived as Described by seller and on time too spent about 3 or 4 days sitting in the Czech Republic but I understand as it was probably still being processed at one of the UPS Depots
Company replied
Great service from start to finish, t-shirt is fantastic, got a lot of attention which made my day. Thank you.
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Promptly despatched I was kept informed of progress in shipping, item was well wrapped
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They had a specific skateboard deck I was after and delivered it in good time and very happy with it.
Company replied
Quick delivery and great price for their Affliction clothing. They also have a good range of products.
Company replied
Trust worthy company. Very quickly delivery. Very happy with the product. Will be buying again in the future.
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Product was sent quickly and arrived as in perfect condition
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Delivered as promised on time. Quality of item is good as described.
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Great quality item, attention to detail and arrived on time.
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Good quality, nice design, good delivery but a bit pricey
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Great company! Item as described, super fast delivery! Highly recommend!
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Great price and quick delivery on some hard to get items. Amazing :-)
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Good quality gear and delivery time very good.
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Arrived quickly and good quality product
Company replied
Ordered it easily got it delivered on time simple
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Found a rare pair of new rock boots on this site which I really love
Company replied
Great guitar strap love it to bits Pink Floyd the wall .💪💪💪
Company replied
Excellent service, goods delivered promptly
Company replied
Company details
Written by the company
We live for heavy music From the day we've learned how to walk, we are visiting metal gigs, concerts and festivals. For more than 15 years we are selling official band merchandise and since then we've pleased thousands and thousands of our customers.
Contact info
METALSHOP.CZ, s.r.o. Bystřice 174 73995 Bystřice, 73995, Bystrice, Czech Republic
- +44 330 808 2232
- info@metalshop.uk
- metalshop.uk
4.3
Excellent
264 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great retailer
Great retailer, fairly quick dispatch but well packed and delivered with care. Well recommend.
March 18, 2025
Reply from Metalshop
Hello Piotr and thank you for leaving us a 5 ⭐️review. We hope you enjoy wearing your Steady's boots. They're a really popular brand & one of our best-sellers. We'd really love to see you again, but until then...Keep it metal, Caroline🤘
Not clear info & expensive import charges
Very misleading information. Order placed on 2nd March received a letter today from Parcel force to say I have customs charges of £56 to pay. (On top of a royal mail delivery charge.) This should be stated clearly when making the purchase not on some hidden page on the website. Cant comment on the product as i dont yet have it!
March 2, 2025
Unprompted review
Reply from Metalshop
Hello Melissa, I wonder, do you have your order number please so we can take a look for you.
Regarding the customs charges, If we could wave a magic wand and remove any customs fees we would. As I'm sure you can appreciate, these are government charges in the UK which are completely beyond our control. We do mention on our website https://www.metalshop.uk/s/terms-of-delivery/ "** Warning We deduct VAT from the price. However be prepared to pay VAT + Customs duty according to the laws of your country. Customs are paid for orders with cost higher than 135 GBP. If you cannot accept the shipment due to your inability to pay the customs, we deduct return costs when you get refunded."
Our sincere apologies if this isn't clear enough and we'll certainly look into making this more apparent.
Should you consider buying anything from abroad in the future, it's well worth having a read of this article from GOV.UK https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
Kind regards, Caroline
All round a pleasant online experience…
All round a pleasant online experience and prompt delivery. Good communication with a query about my order. Overall fantastic.
February 15, 2025
Reply from Metalshop
Hello Damien, thank you for leaving us this great 5 ⭐️review. We're happy to hear that the delivery was prompt and that your experience with our customer service team was a good one. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We hope to see you again soon, but until then....Keep it metal, Caroline🤘
Impressed with the service but not the hidden import costs.
I was really impressed with the speed of dispatch and the quality of the product when it arrived eventually. However, it took nearly a month to arrive, because it got impounded in UK customs. Also i had to pay a fee to get the goods released by UK Parcelforce of £58.09 (to cover import VAT and a clearance fee), which I was extremely annoyed about, as I was not warned about this when I ordered the goods. Unfortunately, because of this I will not be using Metalshop to order from again, which is a great shame.
February 14, 2025
Reply from Metalshop
Hello Andrew, thank you for your review and we're delighted to see you're happy with your New Rock boots and the dispatch time.
Regarding the customs charges, If we could wave a magic wand and remove any customs fees we would. As I'm sure you can appreciate, these are government charges in the UK which are completely beyond our control. We do mention on our website https://www.metalshop.uk/s/terms-of-delivery/ "** Warning We deduct VAT from the price. However be prepared to pay VAT + Customs duty according to the laws of your country. Customs are paid for orders with cost higher than 135 GBP. If you cannot accept the shipment due to your inability to pay the customs, we deduct return costs when you get refunded."
Should you consider buying anything from abroad in the future, it's worth having a read of this article from GOV.UK https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
Kind regards, Caroline
Ordered a coat for my daughter
Ordered a coat for my daughter. Easy ordering and coat delivered when expected. My daughter likes the coat - fits well and good quality
February 11, 2025
Reply from Metalshop
Hi Helen and thank you for giving us a 5 ⭐️review. We're so glad to hear that your daughter is pleased with the Poizen Industries coat. It's one of our most popular alternate brands & the coat is FAB. We hope to see you again soon, but in the meantime....Keep it metal, Caroline.🤘
I loved the boots
I loved the boots. However I wasn't too happy with the import duty on top of the purchase. Particularly as it wasn't described in the sale.
I could have bought them from the UK at the same overall price, without delay.
February 16, 2025
Reply from Metalshop
Hello Steven, thank you for your review and we're delighted to see you're happy with your New Rock boots, the ones you chose are a fantastic style 🤩 We hope you enjoy wearing them.
Regarding the customs charges, If we could wave a magic wand and remove any customs fees we would. As I'm sure you can appreciate, these are government charges in the UK which are completely beyond our control. We do mention on our website https://www.metalshop.uk/s/terms-of-delivery/ "** Warning We deduct VAT from the price. However be prepared to pay VAT + Customs duty according to the laws of your country. Customs are paid for orders with cost higher than 135 GBP. If you cannot accept the shipment due to your inability to pay the customs, we deduct return costs when you get refunded."
Should you consider buying anything from abroad in the future, it's worth having a read of this article from GOV.UK https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
Kind regards, Caroline
Very good service, happy to use again
Item was packaged really well and got to me in good time. I was very happy with my purchase and have recommended the site to my friends.
January 28, 2025
Reply from Metalshop
Hello Helen and thank you for taking the time to leave us this fab 5 star review 😁 We're delighted to see you're happy with the cool Ghost items you ordered. We look forward to seeing you again, but until then....Keep it metal, Caroline
I was really impressed by the quality…
I was really impressed by the quality of the boots that I purchased. Fantastic! Thank you!
January 22, 2025
Reply from Metalshop
Hello Antoinette and thank you for leaving us this 5 star review 😁 We're delighted to see you're happy with the Steady's boots. They're fabulous and one of the most popular boot brands we sell 🥾🥾We hope to see you again soon, but until then....Keep it metal, Caroline
Reply from Metalshop
Hello Steven and thank you for leaving us a 5 star review 😁 We hope you're enjoying the AC/DC figurine 🎸🤘 We'd love to see you again soon, but until then....Keep it metal, Caroline
DO NOT use this Company
DO NOT use this Company. I retuned a package to them on 6th December and as of today, I have STILL not received my refund !!, absolutely shocking customer service.
Order no is 2101414614
January 26, 2025
Unprompted review
Reply from Metalshop
Hello Sarah and we're really sorry you haven't received your refund yet. We process all refunds when the returned item has arrived back to us. I couldn't locate an order for you but could you please let me have your order number so I can personally take a look and see what's happening with regards to your refund. Caroline
Update: Thank you for the order number Sarah and I'm checking this with my colleagues in customer services for you.
Latest update: Hello again Sarah and it appears we couldn't locate your parcel in EZI as inadvertently you'd provided us with the incorrect order number and we didn't have the tracking details available to us. (Always a good idea with any return to let us have the tracking number if possible.) However the good news is that the claims team have issued your credit note and the money has been refunded so do keep an eye-out on your bank statement. Please do allow a few days because while the refund has been made from our side, it may take some time to appear on your statement. (I know from personal experience that some banks are quicker than others!) Caroline.
Poor customer service
Update 7/1/25: I have since had a response from customer services
Customer service is pretty poor. Still trying to resolve a faulty order that I first contacted them about on 12/12/24. Last email from them was on the 20/12/23, I have sent 2 emails since and I am still yet to hear back. All the emails from them were not helpful at all either. Pretty sure I’m being ignored at this point! Very unhappy and would not order again
December 12, 2024
Unprompted review
Reply from Metalshop
Hello Britany and we're very sorry to hear you have an issue that needs to be resolved. While we have had a Christmas break that's no excuse and if you can please let me have your order number I'll be happy to personally check on this for you and I'm sure we can sort everything very soon. Caroline
Disappointed customer
Order number 2101426673
Order placed on 13/12/24 as a Christmas gift but still not received. Tracking link does not work so have no idea of when this might arrive if at all.
Thank you for following up. Item has now arrived safely.
December 13, 2024
Unprompted review
Reply from Metalshop
Hello Ann and thank you for providing your order number.
I can see that your order was placed on the 13th of December and we dispatched it on the 16th.
Looking at the tracking link I can see myself it has not updated and for this I do apologise. Kindly allow me to look into the tracking with my colleagues and we'll get this resolved for you a.s.a.p.
I'm truly very sorry for any disappointment and do apologise most sincerely.
We'll be in touch again Ann.
Caroline.
Update: Hello again Ann and my colleague has checked and your order was successfully delivered on the 30th of December. The tracking comes from a third party which we are looking into. I do have a screen shot of the tracking which for obvious reasons I don't want to share it here but will be happy to send by email if you'd like. Caroline.
Not in UK, expensive and unreliable postage
Firstly, this is not in the UK - it is in Czech Republic. They charged £8 for postage and it took 12 days to arrive, missing Christmas. Avoid.
Order: 20246303181 / 2101427598 16 Dec 2024
December 29, 2024
Unprompted review
Reply from Metalshop
Hello Jonathan and we're really sorry to hear you've unhappy with our services and that the item you ordered didn't arrive in time for Christmas.
As I've not been able to find an order using your name, I'd be most grateful if you could please provide your order number so I can personally look into this for you.
📦We do dispatch orders in 24H and as soon as an order has been sent out you we provide tracking information so you can follow every step of the journey. Without your order number I can only apologise most sincerely if there was a delay during transit, but as I'm sure you can appreciate, the actual shipping is out of our hands.
I am sorry if there has been any confusion about our location but MetalShop does state that it all started in Třinec, Czech Republic and the MetalShop UK site was set up for our UK customers. You can read more here... https://www.metalshop.uk/s/about-metalshop/#historie
Caroline.
Horrendous experience from the start of…
Horrendous experience from the start of ordering goods, basket paid for and waiting confirmation email . Money paid out the bank and started getting complete your order emails ?
After a few messages it's apparent no harm was done as it was a duplicate order 😕
No tracking for over a week and then I was informed I had to pay 30% duty on some shorts and t-shirts.
Read the reviews these are shit hawks !
2101406473 order no . Still waiting for refund
December 21, 2024
Unprompted review
Reply from Metalshop
Hello Ji Brack. We'd love the opportunity to look into this and assist you. I've not been able to find an order under the name Ji Brack so could you kindly provide your order number so we can help. Thank you in advance. Kind regards, Caroline
Update: Thank you for your kind reply with your order number John and the order I can see was dispatched on the 31st of October. As soon as an order has been dispatched we send out the tracking information by email so you can follow every-step of your packages journey as well as the actual delivery date.
Regarding the customs charges, we're extremely sorry to hear of your disappointment and If we could wave a magic wand so the government didn't charge any customs fees we would. As I'm sure you can appreciate, these government charges in the UK are completely beyond our control. We do mention on our website https://www.metalshop.uk/s/terms-of-delivery/ "** Warning We deduct VAT from the price. However be prepared to pay VAT + Customs duty according to the laws of your country. Customs are paid for orders with cost higher than 135 GBP. If you cannot accept the shipment due to your inability to pay the customs, we deduct return costs when you get refunded."
If you've returned any of the items you ordered for a refund, please let me reach out to my colleagues in customer service.
In the meantime John, I do hope this has helped to clarify things and we'll be back in touch. Kind regards, Caroline
2nd Update: Hello again John and my colleague Andrea has informed me that she has been in contact with you by email....
You placed two orders, one of them was paid for, the second one was unpaid. For the unpaid order, you naturally received automatic emails reminding you to make the payment. We resolved this, and Andrea cancelled the unpaid order.
Regarding the incorrect tracking information you received, Andrea has addressed this issue and it seems the tracking with POST NL shows the package movement with a delay, which understandably made you anxious.
Andrea also explained in the email that you need to pay customs duties. In response, you mentioned that you don't have such issues with our competitors. This is possible because those companies may include the customs duties in the product price.
(I've include a link to the government page for tax and customs for goods sent from abroad.) https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
The money has not been refunded yet, as we are waiting for the package to be physically returned to us. The return process can take up to three months, and Andrea has informed you about this. I do hope this has helped to clarify things John and if there's anything else please don't hesitate to reach out again to Andrea who will be only happy to help you. Caroline
Great Experience
Great Experience! Store is full of good stuff, pretty easy to use. Nothing to complain about payment or delivery. Great quality of products.
November 12, 2024
Reply from Metalshop
Hi Jakub and thank you for leaving us this FAB 5 star review 😁 We're happy to see you had such a great experience and we hope you enjoy wearing your new Iron Maiden hoodie. We'd love to see you again, but in the meantime.. Keep it metal, Caroline
Reply from Metalshop
Hello James and thank you for leaving us this 5 ⭐️review. We're delighted to see you're happy with your Steady's boots. They're a really popular brand & one of our best-sellers. We'd love to see you again, but in the meantime...Keep it metal, Caroline
I am very unhappy as I placed an order…
I am very unhappy as I placed an order 4 weeks ago and still haven't received it. Tracking is not available for the order either and I have only had 1 email saying you are looking in to this. Very disappointed as I spent alot of money!!!
November 10, 2024
Reply from Metalshop
Hello Caroline and we're very sorry to hear your package hasn't arrived yet. I see your order was placed on the 10th of November and it was dispatched on the 12th of November. Looking at the tracking information I can also see it hasn't updated. Kindly let me get in touch with our customer services team to find out what's happening. Please accept our sincere apologies and we'll be back in touch. Caroline.
Update: Hi again Caroline and my colleague sent you an email. Your package is currently at customs where a customs charge needs to be paid. I don't want to share the tracking information here but my colleague should have sent this out to you. If not please get back in touch so we can help. Caroline
Took over 3 weeks to be delivered and…
Took over 3 weeks to be delivered and then got charged £43 custom charges.
November 10, 2024
Reply from Metalshop
Hello John and firstly we'd like to thank you for your orders with us as I see you've placed 3 orders with MetalShop UK since June this year.
We do dispatch all orders in 24H so we're very truly sorry if the last shipment was delayed during transit (This is something which is out of our hands.) I see this order was placed on the 10th of November and was ready for collection on the 23rd of November. With every order we send the tracking information so you can follow every step of your parcel's delivery.
We're extremely sorry to hear of your disappointment and If we could wave a magic wand so the government didn't charge any customs fees we would. As I'm sure you can appreciate, these government charges in the UK are completely beyond our control. We do mention on our website https://www.metalshop.uk/s/terms-of-delivery/ "** Warning We deduct VAT from the price. However be prepared to pay VAT + Customs duty according to the laws of your country. Customs are paid for orders with cost higher than 135 GBP. If you cannot accept the shipment due to your inability to pay the customs, we deduct return costs when you get refunded."
We do hope this helps to clarify things and we can only again apologise for any inconvenience. Caroline
Reply from Metalshop
Hello and thank you for giving us a 5 ⭐️review. We're so glad to hear that you were satisfied with everything. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We hope to see you again soon, but in the meantime....Keep it metal, Caroline.
ALERT SCAMMERS!
If you are here wondering if this is a scam I am writing to confirm your doubts. They are selling cheap t-shirts with a print on them, they are NOT original band t shirts. Stitching is wrong, print is done very cheaply and you could probably do this at home with a cheap shirt and iron. They are NOT official retailers or whatsoever. Customer service is also awful, I had so much issues with the order and in the end it would cost me more money to return the package. Scammers!!!
November 21, 2024
Reply from Metalshop
Hello again Sean and as this is a duplicate review by yourself I'll copy paste my response and look forward to hearing from you....
"Hello Sean and I've not been able to find an order under the name Sean West. Could you kindly provide me with your order number so we can assist. We only sell officially licenced merch so I'm personally very surprised by your feedback but look forward to assisting you once we have your order details. Caroline"
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