Metalshop Reviews 264

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent selection of products, often highlighting the availability of unique or hard-to-find items. Many consumers are delighted with the quality of the goods received, noting that items arrive in perfect, brand-new condition and match descriptions. The delivery service is consistently described as super fast and efficient, with many people appreciating the prompt dispatch and timely arrival of their orders. However, some customers experienced minor issues with tracking, noting occasional lulls in updates, which caused brief uncertainty about their order's progress. A few people also felt that while the quality and delivery were good, some items were a bit pricey.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers are very happy with their... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the super fast and... See more

Quality

People report positive experiences with quality. Customers consistently praise the excellent quality of... See more

Based on these reviews

Rated 4 out of 5 stars

Purchased Rush guitar strap as they are difficult to find anywhere on the net! Was really pleased to find one on Metalshop.Overall a positive experience goods arrived well packaged & in brand new cond... See more

Company replied

Rated 5 out of 5 stars

Metalshop uk are an exceptional company. Excellent choice for rock fans alike. I wish there was a store near me I could just walk into though. Quality clothing. Especially Wornstar. I'll be... See more

Company replied

Rated 5 out of 5 stars

I purchased a limited edition teddy that I could not buy new anywhere else, I could only find it preloved. It was cheaper on this website even though it was new. Once the order was placed I was advise... See more

Company replied

Rated 5 out of 5 stars

I bought some black cargo / combat trousers. I saw them on the website (which is very easy to use) and I saw exactly what I was looking for - great trousers at a great price. I ordered them and the... See more

Company replied

Rated 5 out of 5 stars

Very hassle free shopping experience and speedy delivery. In love with my new shorts they fit perfectly and they were just what I wanted, would buy from here again!

Company replied

Rated 5 out of 5 stars

Excellent service and quick delivery. I live in Scotland and delivery time was actually only a few days. Really happy with the service and will be ordering again.

Company replied

Rated 5 out of 5 stars

Excellent quality goods and super fast delivery times. They also let you know straight away when goods are posted

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Rated 5 out of 5 stars

Great range of choice, very good prices. Amazing quality, super quick delivery. I will be back for more from them... 100% recommend this shop.

Company replied

Rated 5 out of 5 stars

The order arrived as Described by seller and on time too spent about 3 or 4 days sitting in the Czech Republic but I understand as it was probably still being processed at one of the UPS Depots

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Rated 5 out of 5 stars

Great service from start to finish, t-shirt is fantastic, got a lot of attention which made my day. Thank you.

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Rated 5 out of 5 stars

Promptly despatched I was kept informed of progress in shipping, item was well wrapped

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Rated 5 out of 5 stars

They had a specific skateboard deck I was after and delivered it in good time and very happy with it.

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Rated 5 out of 5 stars

Quick delivery and great price for their Affliction clothing. They also have a good range of products.

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Rated 5 out of 5 stars

Trust worthy company. Very quickly delivery. Very happy with the product. Will be buying again in the future.

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Rated 5 out of 5 stars

Product was sent quickly and arrived as in perfect condition

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Rated 5 out of 5 stars

Delivered as promised on time. Quality of item is good as described.

Company replied

Rated 5 out of 5 stars

Great company! Item as described, super fast delivery! Highly recommend!

Company replied

Rated 5 out of 5 stars

Found a rare pair of new rock boots on this site which I really love

Company replied


Company details

  1. Music Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Men's Clothing Store
  5. Women's Clothing Store

Written by the company

We live for heavy music From the day we've learned how to walk, we are visiting metal gigs, concerts and festivals. For more than 15 years we are selling official band merchandise and since then we've pleased thousands and thousands of our customers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

264 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Perfect service

Bought from these guy a few times now, perfect service.

October 16, 2025
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Reply from Metalshop

Thanks for being with us! Your satisfaction is our driving force. Enjoy your merch! 🤘

Team Metalshop

Rated 5 out of 5 stars

Top shirts

Ordered it easily got it delivered on time simple

October 15, 2025
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Reply from Metalshop

Wow, thank you! Your review makes us happy and motivates us to do even better. 🤘

Team Metalshop

Rated 5 out of 5 stars

Fast delivery

Fast delivery

October 1, 2025
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Reply from Metalshop

Hi Romina and thank you for leaving us a 5 star review 🥰

We're delighted to see your Heartless cardigan arrived quickly and we hope it keeps you warm over the winter🖤❤️

We'd love to see you again, but until then....Keep it metal, Caroline🤘

Rated 5 out of 5 stars

Great price and quick delivery on some…

Great price and quick delivery on some hard to get items. Amazing :-)

September 28, 2025
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Reply from Metalshop

Hi Matthew and thank you for leaving us this amazing 5 star review 🥰

We're delighted to see your 💀Killstar order arrived in a timely manner and that you've been happy with our prices and selection of items.

We hope to see you again, but until then....Enjoy the autumn vibes and keep it metal, Caroline🤘

Rated 5 out of 5 stars

Excellent service

Excellent service, goods delivered promptly

September 19, 2025
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Reply from Metalshop

Hello Willie and thank you for leaving us a 5 star review 🥰 We're happy to see your Zakk Sabbath T-shirt arrived in good time.

We look forward to seeing you again, but until then....Enjoy the autumn vibes and keep it metal, Caroline🤘

Rated 1 out of 5 stars
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Reply from Metalshop

Hello Ingrid, I've found two orders for you, one from 2024 and one from August 2025.

From what I can see on the UPS tracking there was a 'Return to Sender Requested' on the 15th September 2025 which is why your Killstar decoration wasn't delivered. The returned item was received by us on the 22nd September.

If you need any assistance, can I kindly ask that you contact our helpful customer service team at info@metalshop.uk

Kind regards, Caroline.

Rated 5 out of 5 stars

They had a specific skateboard deck I…

They had a specific skateboard deck I was after and delivered it in good time and very happy with it.

August 12, 2025
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Reply from Metalshop

Hi Luke and thank you for leaving us a 5 star review 🥰 We're happy to see your Diamond X AC/DC skateboard deck arrived in a timely manner and we wish you many happy hours of skateboarding with it🛹⚡️

🥰We'd love to see you again, but until then....keep it metal, Caroline🤘

Rated 5 out of 5 stars

Good quality gear and delivery time…

Good quality gear and delivery time very good.

July 3, 2025
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Reply from Metalshop

Hello Tracey and firstly thank you for being a customer of ours since 2024. It's always great to see you 🤘

Secondly, thank you for leaving us a 5 star review 🥰 We're happy to see your order arrived in good time & that you're pleased with your two T-shirts.

We look forward to seeing you again, but until then....Enjoy the summer and keep it metal, Caroline🤘

Rated 5 out of 5 stars

Great company

Great company! Item as described, super fast delivery! Highly recommend!

June 30, 2025
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Reply from Metalshop

Hello Denver and thank you for leaving us a 5 star review 🥰 We're happy to see your Motörhead item arrived quickly. We hope to seeing you again, but until then....Enjoy the summer and keep it metal, Caroline🤘

Rated 1 out of 5 stars

never recieved the order was very…

never recieved the order was very disapointed

June 4, 2025
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Reply from Metalshop

Hello Gemma, we're sorry you didn't have a positive experience. Please check your private messages—we've written to you there to resolve the issue, it truly is very important to us. We are sorry about the carrier's mistake which we unfortunately could not control. Your satisfaction is our priority, and we'd appreciate it if you gave us the chance to rectify it. Thank you! Metalshop

Rated 5 out of 5 stars

Excellent

Excellent! 5*****

June 3, 2025
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Reply from Metalshop

Hello Rob, thank you for leaving us this excellent 5 star review and it's always great to see you....Have a fabulous summer and keep it metal, Caroline🤘

Rated 4 out of 5 stars

Rush Guitar strap

Purchased Rush guitar strap as they are difficult to find anywhere on the net! Was really pleased to find one on Metalshop.Overall a positive experience goods arrived well packaged & in brand new condition. Tracking could have been a little better as there was a 2-3 days lul in tracking which made me a little unsure of progress.However everything turned out 100% in the end.

May 25, 2025
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Reply from Metalshop

Hi Robert, thank you for leaving us a 4 star review 🥰

We're happy to see that you found exactly what you were looking for 🎸 and that your guitar strap arrived in good time. You 'picked' a good one there 😉

Thank you for the feedback regarding the tracking. As I'm sure you're aware, the shipping and tracking is provided by a third-party and looking at your tracking information I can see your order was dispatched on the 26th of May and was delivered on the 3rd of June. Sometimes parcels can be held at one point by the courier for various reasons.

In the future, if there's ever anything you need help with, our customer services team are on hand and will always be happy to reach out to the shipping company for you. We'd love to see you again. Until then, enjoy the summer and …Keep it metal, Caroline🤘

Rated 5 out of 5 stars

Order arrived safely

The order arrived as Described by seller and on time too spent about 3 or 4 days sitting in the Czech Republic but I understand as it was probably still being processed at one of the UPS Depots

May 23, 2025
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Reply from Metalshop

Hello Ayrton, thank you for leaving us a 5 star review 🥰 We're happy to see your Impaled Nazarene T-shirt arrived in time having being ordered on the 23rd of May and delivered on the 30th of May. Very occasionally parcels can be slightly delayed by the courier for various reasons. However, in the future, if there's ever anything you need help with, our customer services team are on hand and will always be happy to reach out to the shipping company. We hope to see again, but until then....Enjoy the summer and your new tee. Keep it metal, Caroline🤘

Rated 5 out of 5 stars

Great quality item

Great quality item, attention to detail and arrived on time.

May 22, 2025
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Reply from Metalshop

Hello Ryan and thank you for leaving us this FAB ⭐️review.

We're very happy to see you've been pleased with everything as well as your new Sleep Token bag 😃 On a personal note, these bags are great for gigs and festivals. That's where mine get used a lot!

As we only sell official merchandise, we trust the quality reflects this.

Oh, and we get new stock in every week, so do keep an eye out for new merch and offers. We look forward to seeing you again Ryan😃…until then, have a metal summer, Caroline🤘

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, t-shirt is fantastic, got a lot of attention which made my day. Thank you.

May 17, 2025
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Reply from Metalshop

Hello Dean and thank you for taking the time to leave us this great 5 ⭐️review. Your Cliff Burton T-shirt certainly features a fabulous design and we're delighted to hear it's getting a a lot of attention🤩
We'd love to see you again, but until then....Keep it metal, Caroline🤘

Rated 5 out of 5 stars

Love it!

Very hassle free shopping experience and speedy delivery. In love with my new shorts they fit perfectly and they were just what I wanted, would buy from here again!

May 9, 2025
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Reply from Metalshop

Hello Kayleigh and thank you for this FAB 5 ⭐️review. We're happy to hear you found what you wanted & the delivery was speedy 💨 Enjoy wearing the Heartless shorts, a brilliant choice, we're in love with them too. We hope to see you soon, but until then....Keep it metal, Caroline🤘

Rated 5 out of 5 stars

Great service.

March 21, 2025
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Reply from Metalshop

Hello Janusz and thank you for giving us a 5 ⭐️ review. Enjoy wearing the T-shirt you ordered and we look forward to seeing you again, but until then....Keep it metal, Caroline🤘

Rated 5 out of 5 stars

Superb shop

Great range of choice, very good prices.
Amazing quality, super quick delivery.
I will be back for more from them...
100% recommend this shop.

March 20, 2025
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Reply from Metalshop

Hello Klaudia and thank you for this great 5 ⭐️review. We're happy to hear the delivery was super quick 💨and that you found our prices to be good. Enjoy the footwear and Ghost socks We hope to see you soon, but until then....Keep it metal, Caroline🤘

Rated 5 out of 5 stars

Excellent

I bought some black cargo / combat trousers.
I saw them on the website (which is very easy to use) and I saw exactly what I was looking for - great trousers at a great price.
I ordered them and the delivery was very, very quick - the parcel arrived and was very well packaged so the trousers were in first class, brand new condition.
Excellent selection of items - very highly recommended.

March 18, 2025
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Reply from Metalshop

Hello David and thank you so much for taking the time to leave us a 5 ⭐️review. We're happy to hear the delivery was super quick 💨and that you found our prices to be great. We hope to see you again, but until then....Keep it metal, Caroline🤘

Rated 5 out of 5 stars

Quick delivery and great price

Quick delivery and great price for their Affliction clothing. They also have a good range of products.

March 18, 2025
Metalshop logo

Reply from Metalshop

Hello Adrian, thank you so much for leaving us this 5 ⭐️review. We're happy to hear the delivery was quick and that you found our prices to be great too. Enjoy wearing the Affliction T-shirt 🔥and we hope to see you again soon, but until then....Keep it metal, Caroline🤘

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