Clothing is decent but as of August 2025 there's massive duty fees on imports. If you live outside of Europe BEWARE. I paid $120 for clothing, $33 to ship it, then DHL demanded an additional $45 once... See more
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Wonderful customer service(at first my payment wouldn’t go through and I needed help haha), quicker than expected shipping especially over seas, and the product is perfect!!! This was the only place I... See more
Company replied
I don’t typically leave reviews but wow! It came on the day they said it would, in the most pristine quality and packaged together very nicely. No dumb Amazon boxes or something unsafe, just wrapped v... See more
Company replied
I searched high and low for the perfect Sleep Token hoodie for the hubby for his birthday. Found it at Metalshop. We had a random mishap with not receiving an order confirmation email, but Carol... See more
Company replied
Company details
Written by the company
From the day we learned how to walk, we've attended metal gigs, concerts and festivals. For more than 15 years we sell official bands merchandise and since then we've pleased thousands and thousands of our customers. We choose the best products every day not only for our racks but especially for your wardrobes. We aspire not just to sell metal merchandise but to set borders for the metal trends as well. Welcome to METALSHOP.
Contact info
Bystřice 174, 73995, Bystřice, Czech Republic
- info@metalshop.us
- metalshop.us
4.2
Great
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Freakishly fast shipping speed to the…
Freakishly fast shipping speed to the US. I got the boot, which were mailed the day after I bought them, 4 days after they were shipped. The customer service was top notch. They answered all my questions in a timely manner and were very courteous.
November 4, 2024
Unprompted review
Reply from METALSHOP
Hello Jean-Paul and thank you for leaving us this awesome 5-star review ⭐️🤩We're so glad to see your Steady's boots arrived super quick 💨 & that you've been pleased with our customer service team. We'd all love to see you again soon, but until then....Keep it metal, Caroline.
Sizing not correct
Sizing not correct. Sizes are much smaller than listed. XL is a true large and large a true medium.
October 25, 2024
Reply from METALSHOP
Hello Maurice and we're sorry to learn that the Iron Maiden tee and shirt your ordered were smaller than you expected. All the merchandise we sell is official band merch and not manufactured by ourselves but we can certainly forward your feedback. If at anytime you're unsure about the sizing, please feel free to reach out to us so we can help. We do hope to see you again, but in the meantime....Keep it metal, Caroline.
Boots are AWESOME
Boots are AWESOME, I think I don't need to say more.
And of course fast delivery.
Thanks to Metalshop team )
October 26, 2024
Reply from METALSHOP
Hello Myroslava and thank you for leaving us this FAB 5-star review ⭐️🤩We do dispatch all orders in 24 hours and it's great to see your Steel boots were delivered quickly 📦😃We hope to see you again soon, but in the meantime....Keep it metal, Caroline.
Fast shipping great products!
October 23, 2024
Reply from METALSHOP
Hello Nathan and thank you for leaving us this great 5-star review ⭐️🤩We do dispatch all orders in 24 hours and it's great to see your Grinders boots were delivered in a timely manner 📦😃We hope to see you again soon, but in the meantime....Keep it metal, Caroline.
Reply from METALSHOP
Hello Robert and thank you for leaving us this 5-star review ⭐️🤩We're delighted to hear that your items of clothing all fitted 😃 and we hope to see you again soon, but in the meantime....Keep it metal, Caroline.
Order was shipped promptly and received…
Order was shipped promptly and received in good shape.
October 20, 2024
Reply from METALSHOP
Hello James and thank you for leaving us this 5-star review ⭐️🤩We do dispatch all orders in 24 hours and it's great to see your Six Feet Under T-shirt was delivered quickly 📦😃We hope to see you again soon, but in the meantime....Keep it metal, Caroline.
This place is awesome!
This place is awesome!! Ordered an Iron Maiden button down shirt on Monday and it arrived today. It arrived in shorter time than Amazon!! The quality of the product is outstanding and exactly as advertised on the website!
Will definitely be buying more stuff down the road.
Thank you
October 25, 2024
Unprompted review
Reply from METALSHOP
Hello Francisco and thank you for leaving us this amazing 5⭐️review🤩 We're delighted to hear your Iron Maiden shirt arrived it record time 💨 and we hope you enjoy wearing your new shirt 🤘We look forward to seeing you again, but in the meantime...Keep it metal, Caroline
Safe delivery
Package arrived safe and undamaged. Was worried it would break going through all the travel, but was very happy to find it arrived in one piece.
September 25, 2024
Reply from METALSHOP
Hello Julian and thank you for leaving us this 5⭐️review🤩 We're glad to hear our careful packaging protected your Killstar decoration & that it arrived safe & sound. We look forward to seeing you again, but in the meantime...Keep it metal, Caroline
Fast service and amazing quality!
Great product, fast service and in loved my shirt!!
September 24, 2024
Reply from METALSHOP
Hello Shawn and thank you for leaving us this great 5⭐️review. 🤩 We hope you enjoy wearing your cool Iron Maiden shirt and we look forward to seeing you again, but in the meantime...Keep it metal, Caroline
Just Cool! Great Experience!
Cool, unique, products and fast shipping. I definitely will keep coming back. Please more Brandit Collaborations! Thank you.
September 20, 2024
Reply from METALSHOP
Hello Richard and firstly thank you very much for your regular custom which we really do appreciate 😍 Secondly, thank you for this FAB 5⭐️review. 🤩 We'll see what we can do for you regarding more Brandit Collaborations 😉💚📦 We look forward to seeing you again, but in the meantime...Keep it metal, Caroline
You guys are always cool
You guys are always cool. Your stuff always fits perfectly. Your staff is always phenomenally friendly, funny, personable & they always give me quality advice. I simply can't rate you higher than a five. You guys are awesome! A+!
If you guys had a volume, it would definitely be turned up to an 11.
September 25, 2024
Reply from METALSHOP
Hello Andy and thank you so much for leaving us this awesome 5-star review🤩 We really appreciate your regular custom and absolutely love having you as a customer. Keep it metal, or even punk 😉and we'll see you again soon. Caroline
Got the iron maiden stormtrooper statue…
Got the iron maiden stormtrooper statue and it beautiful,,from the US from the Czech Republic in two and a half days!! Remarkable great job to all !! I will be back 🔙😄
September 23, 2024
Reply from METALSHOP
Hello Daniel and thank you for leaving us this GREAT 5 ⭐️review. We really appreciate your regular custom and bet the Iron Maiden Eddie The Trooper statue looks fabulous in your home 🤩 So glad it reached your quickly 📦💨 and we look forward to seeing you again, but in the meantime...Keep it metal, Caroline
2nd To None
Great selection of band tees. You can't beat their prices either. I've been able to get shirts of my fav bands that I couldn't find elsewhere, or, if I did find elsewhere, they were twice the price of what Metalshop charges. I won't shop anywhere else.
August 29, 2024
Reply from METALSHOP
Hello Tim and thank you for leaving us this awesome 5-star review. We're delighted to hear that you've been happy with our range of band merchandise and that you managed to find the shirt you wanted. We look forward to seeing you again soon but in the meantime....Keep it metal, Caroline.
They were friendly and answered my…
They were friendly and answered my questions promptly.
August 28, 2024
Reply from METALSHOP
Hello Duvall and thank you for leaving us a 5-star review. We're delighted to hear that you were satisfied with our customer service. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to seeing you again soon but in the meantime....Keep it metal, Caroline.
Disappointed
Disappointed
I tried to pay so many times and always said that the payment never went trough. My PayPal account had 2 pending charges for over a week. Finally I got my money back into the account.
The process for payment has to be fix.
August 27, 2024
Reply from METALSHOP
Hello Fabio and we're really sorry to see that your payment didn't go through. I've personally had a look at your order and can see that it was automatically cancelled by the system because of non-payment. If at any time there is an issue, please do reach out to our customer service team in the first instance so they can help and advise. In the case of payments not going through, it's often that the bank has put a hold on overseas charges so you would just need to give them a call. Please do accept our sincere apologies for any disappointment and do let us know if there's anything else we can assist you with. Kind regards, Caroline.
Don’t fit like real combat boots
Boots fit in length but they are almost as wide at the ankle as the calf. Much too loose through the lower leg. Because I was traveling I wasn’t home to try them on until outside the 14-day return window. Never had a problem with boots like this before and I’ve worn many pairs of combat boots because I served in the military. Cheap materials and mis-sized.
June 26, 2024
Reply from METALSHOP
Hello Ira and we're really sorry to see the Steady's boots you ordered did not fit. If ever you're unsure of the sizing please do reach out to us in the first instance so we can help. All our merch is officially licenced and the boots you ordered were the popular brand Steady's. Regarding the return, please do feel free to reach out to our customer support team. Caroline
Huge selection and great prices
June 29, 2024
Reply from METALSHOP
Hello and thank you for leaving us this ⭐️5-star review. We're happy to hear you've been happy with our selection of items and your feedback is a huge encouragement to us. We look forward to seeing you again soon but in the meantime....Keep it metal, Caroline.
Packaged great for no damage
The item I purchased was shipped quickly and it was packaged very well, assuring no damage. The item is just as MetalShop said it was.
June 29, 2024
Reply from METALSHOP
Hello Robyn and thank you for leaving us a great ⭐️5-star review. We're so happy to hear you've been happy with our dispatch time and packaging. Our team is committed to delivering high-quality service and your feedback is a huge encouragement to us. We look forward to seeing you again soon but in the meantime....Keep it metal, Caroline.
The item arrived quickly and was in…
The item arrived quickly and was in perfect condition.
June 28, 2024
Reply from METALSHOP
Hello and thank you for leaving us this 5 ⭐️review. We're so glad you found what you wanted and that it arrived quickly 💨 We hope to see you again. But in the meantime....Keep it metal! Caroline
Expensive to return items from United States
I ordered a pair of boots and miscalculated the size. I tried sending them back but it would cost me the amount the boots cost and added fees once the package arrived to the Czech Republic. I think a size chart to compare different shoe sizes from different countries when ordering would be helpful. I was told to measure my feet next time I make an order. Originally I used an online comparable shoe size chart but unfortunately the information was incorrect.
June 20, 2024
Reply from METALSHOP
Hello Lincoln and thank you for your feedback. If ever you're in any doubt about what size to order, please do reach out to us with a foot measurement so we can help. Should there be anything else we can assist with please do let us know. Caroline
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