Metfolio is user friendly.Very good customer service. Very prompt at responding to queries. Would be nice if the minimum amount to buy was reduced like in previous years .
Company replied
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Review summary
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It is very easy to use and also gives direct access to physical gold .
Company replied
The setup was pretty easy so far no complaints
Company replied
Really easy to operate and buy and sell. Support and points of contact really helpful and on top of admin if you have any queries or questions.
Company replied
Company details
Written by the company
Metfolio! The all in one app to buy, sell, and save physical gold digitally. Set up a fully personalised Goal and save gold automatically every month, and manage it directly from your phone!
Contact info
London , United Kingdom
- info@metfolio.com
- metfolio.com
3.8
Great
200 reviews
Replied to 60% of negative reviews
Typically replies within 2 weeks
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Steps are easy to follow
February 21, 2026
Easy way to invest in metal
February 17, 2026
I save something for future
I can invest little money into the gold to make big savings after 5 years
February 16, 2026
It’s really a scam
It’s really a scam. Very low amount of gold you get for your investment. It’s absolutely a scam. At 15th Feb 2026, 50 GBP was paid I received 0.232 grams. At 15/01/2026 for 50 GBP 0.249 grams. So middle class buyers , please be aware prior you join this SCAM application. They will loot your money.
February 15, 2026
Unprompted review
this is a scam a lot of hidden fees
this is a scam a lot of hidden fees! better use different app with better transparency, i hope the person who started this get their karma X
August 15, 2025
Unprompted review
Their commission when buying in my case…
Their commission when buying in my case was more than 85%. Absolute ripoff. I purchased £50 worth, at the time of purchase: 08/02/2025, spot was was £117.29 per gram. When I got a quote to sell what I just purchased, so I can work out what the premium is, I was quoted like £17, that’s a 60% premium on selling. If this was made clear from the start, I would not have invested.
February 8, 2026
Unprompted review
Just started using it so not sure yet update later
Just started using it so not sure yet
February 8, 2026
Not as advertised
I am going to try and keep this short and explain why 1 star. They idea is really good but they way they operate is a bit on the grey side, they will show you the spot price of gold and how many grams you are purchasing when you on the payment page. Now this is okay but it leads you to believe you are buying the gold at the spot which you are not, what you are doing is buying the gold at spot price plus 50% or more for fees that they take. This will only show if you calculate in grams so kinda like a hidden fee if you don’t pay attention. While legal it can be questionable. I think you are better off if you save the money in a savings account and just purchase a physical coin from somewhere online where the fees will deffo not be as high as here.
February 2, 2026
Unprompted review
Gold price unsatisfactory
I am not sure if this is a fair deal company I start investing from 29 Jan 26 and invested around £900 total on various dates until 3rs Feb 26.
So technically I should have got around just less then 10gm gold in my account but it’s showing 4.3 gm only.
I am not sure why it’s saying like this, I tried speaking to customer services but there is no answer for all day.
I am actually getting bit worried about my money and I hope this is not fraud company.
Also if u complain their is no straight answer or even a valid customer services only 1 man who answer all the time with his ridicules way of answer.
All your money will go into their fee and charges you will not save anything.
In my situation if I buy from another reputated company like Atkinson or bullion I would have got at least 7gm 24 carat gold but here only 4gm.
It’s an Indian Gujarati home based family company who just doing digital fraud.
I have also notice the people like me who complain this company replying saying that it’s a fake customer so they trying to save them.
I am a genuine customer and can show my account and bank paid to them as well.
5th Feb 2026
Thanks for your reply of accusing me of racism which I never did either in email or here all I said the fact of your originity and ethnicity but you your self think it’s a racist comment.
All I want my hard earn money back in my account from fraud people like yourself.
I request everyone please never buy any strand of gold from this company it’s total scam.
Please read the reviews before anyone put their money like me in their trap.
I am a believer of God and he will take my revenge on my part, let’s see how you grow like this.
January 29, 2026
Unprompted review
Reply from Metfolio
Hi Sonia,
Firstly it's amazing you focus on our ethnicity when accusing us of fraud, but hey, at least here you weren't as racist here as you were in the email you sent our team...
When buying physical gold, it is impossible for anyone to sell you this at the spot price. Physical gold has to be mined out of the ground, manufactured, and stored on your behalf. All of these things cost. Also looking at the quantities you purchased, between 100- and 200-pound tranches, this is standard pricing. In fact no one else even gives you this flexibility like we do. They make you buy bars outright and if they store it they will charge a lot of money on top for that service.
Your entitlement to receiving gold at the spot rate doesn't mean any company will actually sell it to you at that price, those things have no correlation.
I'd like to pose the question to you Sonia; how would a gold retailer make any money to run their company if there wasn't a premium on the gold? You happily pay a premium everywhere else, but complain and spew ABUSE and RACISM when someone like us is making it easy for you to buy gold?
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