I bought a coat long time ago, but i don't remember the website i got it from. I would like to get more clothes from this bran even thought i am in the UK. One more thing , your website doesn't work
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I visit Metisu at least once per week during any special season, and I'm never disappointed. Whether it's accessories, nice bags, pretty dresses or just to see their nice collections...I love this sit... See more
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Love the deep green fishtail velvet dress just received from Metisu! I'm not a dress person but needed something for a wedding and thought this looked classy, it's lovely, fits perfectly everywhere an... See more
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I recently placed an order for a dress I needed within a short time period. After reading so many negative reviews, I grew unsure and contacted customer service for a refund, unless they would be able... See more
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Company details
Information provided by various external sources
Discover women's fashion clothing and accessories online at Metisu. Shop for over 2000 must-have trendy styles. Free Shipping Over $100.
Contact info
Hollenbeck Avenue 1669, 94087, Sunnyvale, United States
- metisu.com
NO REFUND STILL
It has been 2 weeks since they told me it would take 3-7 days for the refund to appear on my account. It is trully a horrible experience getting my money back from this dishonest company. THE COMPANY IS SUCH A SCAM! Nowhere on the website the address of returns is indicated, they don't say you have to send it to back to China (it just says contact us if you wish to return) and wait for weeks for it to be delivered to them praying that your package doesn't get lost in the mail (and even if they do receive it, they would lie it never came).
Dear Metisu, why don't you give proper refunds to every customer you cheated in hopes they don't check their refund status instead of asking for my order number?
Update: got my refund 3 weeks after I was supposed to and only with PayPay intervention
May 22, 2018
Unprompted review
Reply from Metisu
Hi Nuska,
We apologize for the unpleasant experience you have encountered.
Usually the refund will apppear in your account within 3-7 business days. However, if there is any system error, it will affect the process of refund. Would you like to let us know your order number or registered email address so that we could have a check for you? Please rest assured that we will help you solve this problem as soon as possible. You are welcome to contact us by contact email support@metisu.com
We really want to offer you better service and hope to hearing from you soon!
Sincerely
Very happy with purchase
Very happy with purchase.
I placed order for a dress, was delivered within scheduled time. The material and colour are perfect.
Would definitely recommend to others.
Customer service had been extremely helpful and prompt with their response. Thanks for the help
May 22, 2018
Unprompted review
Reply from Metisu
Hello Sumaiya,
Thank you so much for taking your time to reach out and give us a review. We are glad to hear that you are happy with your order #172780 and our customer service:) Your feedback is always welcome, as it is the most effective way to improve our products and service.
We hope you could find more lovely dresses at our online shop in future. :) If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We wish you have a good day! XOXO
Very happy with my purchase
My original purchase was lost by Royal Mail, however the seller agreed to replace the order and communication was great. I know the lead time is a bit long but it is stated so upfront, so no surprises. I am very pleased with the dress and it's quality overall. Good value for money as well.
May 21, 2018
Unprompted review
Reply from Metisu
Hi Mila,
We apologize for the inconvenience due to the shipping company’s mistake.
Thank you for the opportunity to address this matter with you. Please accept our sincere apology for any inconvenience this matter may have caused you. We are so happy to hear that you are pleased with the dress and satisfied with the quality of our items. We have many fashionable dresses on sale now and hope you to become our returning customer! If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
Sincerely
Nice dresses, good communication.
I can see others have had bad experiences, but my experience was great. I love my dresses! I definitely measured myself before the order and the dresses are true to my measurements. Takes a little while to arrive to the US, but worth it!
May 19, 2018
Unprompted review
Reply from Metisu
Hello Billie,
Thank you so much for taking your time to reach out and give us a review. We are glad to hear that you are happy with your order #167370 :) Your feedback is always welcome, as it is the most effective way to improve our products and service.
We hope you could find more lovely dresses at our online shop in future. :) If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We wish you have a good day! XOXO
I ordered a black coat with side…
I ordered a black coat with side pockets on 04/05/2018 but I didn't have received and emailed to them more than 10 times but didn't any answer to me. They are a deceptive and scam company
May 19, 2018
Unprompted review
Reply from Metisu
Hi dear,
We are surprised and hurt to hear that. We are afraid there may be some misunderstanding here. Have you sent emails to our correct contact emailbox: support@metisu.com? Would you like to let us know your order number or registered email address so that we could assist you further? If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com.
We really want to offer you better service and hope to hearing from you soon!
Sincerely
I will not buy form them again metisu.com
I will not buy form them again. No option to return, no label in parcel. Took weeks to arrive, when finally it was like a rag. after 7 emails finally got an addresss to send back to CHINA at my cost. Never known anything like it. returned one to Kaleidiscope and a courier picked it back up FOC !!!!!
Goodness only knows when refund will be made! I emailed returns note for 3rd time today ! and its in parcel, plus emailed Royal Mail Postsgae Proof they should refund from the proof as other companys do. I cannot afford to waste money.
May 17, 2018
Unprompted review
Reply from Metisu
Dear Kath,
We are deeply sorry for your inconvenience. Please rest assured that we are willing to help you return for refund if you need. More information about Return&Exchange on our website is available here: https://www.metisu.com/help/return-exchange. Would you like to let us know your order number or registered email address so that we could assist you further? If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We really want to offer you better service and hope to hearing from you soon!
Sincerely
Do not order from this company
Do not order from this company. I find it insane that they can still advertise on FB. They blocked me from being able to comment, and I imagine many others, because I called them out publicly. I ordered two dresses and when they arrived, they weren't even the same dresses. The measurements were also way off. They do the typical, made in China, routine of offering you a discount for another purchase if you keep the merchandise. Then they tell you that the costs to ship back a return (which you pay) is really expensive so please take the discount. This is nothing but a scam that provides horrible customer service and sends dresses of awful quality and sometimes, not the same dress at all. Don't do it.
May 15, 2018
Unprompted review
Reply from Metisu
Hello Nikki,
We are surprised to hear that. We did not block you from being able to comment. Please kindly understand that Return&Exchange is available within 30 days upon receipt. We are willing to help you return for refund if you want. Concerning the shipping fee, we often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper. Would you like to let us know your order number or registered email address so that we could assist you further? If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We really want to offer you better service and hope to hearing from you soon!
Sincerely
I am shocked and extremely saddened by…
I am shocked and extremely saddened by the Crime of False Advertising and the Exploitation from Metisu......Online Shopping should be an Honest Expression of Retail Enterprise..But Metisu is an Insult and Disgrace to the Online Retail Relationship between Asia and America!!!! Prejudice!!!! Defamatory.....
May 14, 2018
Unprompted review
Reply from Metisu
Hello Tracey,
We are deeply sorry for the delay of your order due to high demand and warehouse service updating recently. Please kindly understand that we are willing to help you cancel it for refund if you want. If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We really want to offer you better service and hope to hearing from you soon!
Sincerely
#Metisu
#Metisu - The fake company, i’m so disappointed about the product and about customer care
I never come back
May 11, 2018
Unprompted review
Reply from Metisu
Hello Thu,
We are sorry to hear that.
We are afraid there is some misunderstanding here. We have made it clear that on our webiste: The Receiving Time = Processing Time + Shipping Time. Generally speaking, the Processing Time is 1-5 business days and the Shipping Time of standard shipping is 10-15 business days. Your order #172976 was placed on May 11 and it is under processing now. Please rest assured that we will rush your order to you as soon as possible. If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We really want to offer you better service and hope to hearing from you soon!
Sincerely
I will never order from Metisu ever…
I will never order from Metisu ever again! I ordered two dresses one a Small the other a Medium, they sent me Extra Small dresses. I wrote and told them what they did and they said that the items were Small and Medium according to their size guide, REALLY! They were both marked extra small. I told them I didn't want to try to figure out what size to get since they weren't properly marked and they should be responsible for postage since it obviously was their fault. They will not pay for return postage so I disputed the amount with my credit card company. Don't ever buy from this company.
May 11, 2018
Unprompted review
Reply from Metisu
Hello Customer,
We are deeply sorry for your inconvenience.
We have made some changes on the size guide recently to make sure you find the perfect fit. Please kindly understand that there is some change about the size label but there is nothing wrong with the actual measurement of the item you ordered. We really want to help you solve this problem and would you like to let us know your order number or registered email address so that we could assist you further? If you have any questions, please feel free to contact us by contact email support@metisu.com
Sincerely
Horrible experience
Horrible experience! Avoid at all cost!
Took me 5 month to receive a refund! If you are not satisfied with the item and want to return it, you will have to ship it to China at your own cost! I payed $25 shipping to mail it back. And you cannot track the shipment once it leaves the US. Metisu representatives kept telling me for 3 months that "they are really sorry that cannot issue a refund because haven't received the return, but will refund me as soon as receive the item." What a joke!
Finally I reported them to PayPal and 2 months later received my money back with their assistance, since the dispute was resolved in my favor.
About the item quality. The dress I ordered cost $70 and exceptionally lousy quality: Cheap material that smelled like plastic and did not fit (I have a small waist but the dress was so tight I could barely breath).
May 10, 2018
Unprompted review
Reply from Metisu
Hello Jekaterina,
We are deeply sorry for your inconvenience.
Please kindly understand that we don’t know why but we do not receive any return parcel from you indeed. Here are some shipping methods with tracking number available as well. We often advise our customers to choose the cheapest shipping method, which can help you save the money. However, as you are the shipper, you can choose whatever shipping method you like. If you have any questions, please feel free to contact us by contact email support@metisu.com
Sincerely
Refund still not recieved
May 11: updating my rating. It took a little squeaky wheeling, but they refunded my amount in full and very quickly after they responded to this review. I am pleased, but wish it hadn't been as difficult. It was literally an average experience.
I cannot speak to product quality as this order was cancelled before fulfillment.
May 9: Ordered a dress that never came. Was told I would receive a prompt refund that has yet to come. Have emailed to inquire but have not heard
May 10, 2018
Unprompted review
Reply from Metisu
Hello Lauren,
We are sorry for the delay of refund arrangement due to our system service updating. Would you like to let us know your order number or registered email address so that we could have a check? If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We really want to helo you solve this problem and hope to hearing from you soon!
Sincerely
AVOID
AVOID! Enough said! Return address is in China, who does that! Costs fortune to return those rubbish dresses!
May 9, 2018
Unprompted review
Reply from Metisu
Hello Ivana,
We are sorry for the inconvenience about your order. We have sent you an email to help you solve this problem. Would you like to have a check? More information about us is available here on our website: https://www.metisu.com/about/about-us. If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We really want to helo you solve this problem and hope to hearing from you soon!
Sincerely
Terrible dress DO NOT BUY
Ordered two dresses. Have only received one so far, and the sleeves were different lengths, and there was a hole in one of the seams right out of the bag. The material felt like plastic.
Addendum:
They allowed me to cancel my second dress. As the others here have noted, the cost to ship back for a refund is expensive, making returns not worthwhile. They asked me to delete my review, but my review of the dress still stands - very shoddy material (plastic-y fabric - my fiance thought felt like a Baggu bag) and workmanship. They also did note, to be fair, that the sleeves were supposed to be different lengths. I would never wear it, and it went to a donation pile.
May 8, 2018
Unprompted review
Reply from Metisu
Hello Lizzy,
We are deeply sorry for your inconvenience about your order. We have sent you an email in order to help you solve the problem of the item you received. Could you please check your inbox including the dustbin? We apologize for the delay of another item due to high demand and peak season. Please rest assured that we will ship it out for you as soon as possible. If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We really want to helo you solve this problem and hope to hearing from you soon!
Sincerely
buyer beware
I ordered four dresses hoping to find one to wear for my wedding in November. I began ordering several months in advance. As the dresses arrived, nothing was fitting at all. The quality was not what I had hoped and the fit was way off, in spite of my careful examination of the sizing chart for each individual dress. One of the dresses arrived several days AFTER my wedding. It didn’t fit, either, though. So here begins the real problem with this company... I sent all four dresses back on November 28, well within the 30 days requirement, and at my own expense (of almost $80) for shipping. By February, I still hadn’t gotten any refund to my credit card, so I emailed to find out the status. The response was that they had checked the tracking and it was still en route. Sometime in late March, the entire box of dresses showed back up at my house with a stamp reading “OVERDUE RETURN.” Ummm. What? The original postmark of November 28 was still clearly legible on the box. So, I emailed and was told that they have no control over the slow postal service and that the box arrived 4 months outside of the return time. I had done everything I was required to do, within the proper time frame and now I was not getting my money back??! After a number of incredulous emails, I’m left with this compromise: four poorly made dresses that don’t fit and 50% of my money back. Of course, I’m also out the $80 bucks I paid to ship them back, but who’s counting? Bad, bad business. I will absolutely never order from this company again and would suggest to anyone asking that they find a better place to spend your money.
May 8, 2018
Unprompted review
Reply from Metisu
Hello Mary,
We are deeply sorry for your inconvenience about your order.
Please kindly understand that it is the customs return your package back to you not us. We are sorry to hear that but it is out of our control. As we mentioned in previous email, we are willing to help you return for refund but you refused to return the items back. We also want to make partial refund for you even though we receive nothing but you refused again. We are sorry for your inconvenience and realy want to help you solve this problem. If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We look forward to hearing from you soon!
Sincerely
Took my money, never shipped order.
We ordered on April 13th and my Paypal payment went through right away, so today should have been the very latest the three dresses we ordered for my daughter's prom arrived. But I checked the tracking last night and it still says "Processing" and I have no shipment confirmation email (yes I checked my spam). I've called the China phone number twice, FB messaged, and sent two emails, and haven't heard back in 24 hours. I feel like I got completely scammed. I just ordered a dress on Amazon instead and I know I'll get it by Wednesday. BOO!
May 8, 2018
Unprompted review
Reply from Metisu
Hello Aimee,
We are deeply sorry for the delay of replying to you.
We are sorry for your inconvenience. We received multiple emails from you on May 8 and also received a call from you yesterday. We have canceled 2 items of your order for refund as you requested because your daughter’s prom is upcoming. If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
Sincerely
I am in dispute with Metisu
I am in dispute with Metisu, I ordered a 2XL they sent me a Large. I complained and they said that they had changed their sizing, the L was now a 2XL. I then sent them a picture of the dress with a tape measure showing the waist size which confirms that they have sent the wrong size.
I am sorry to say that THEY WILL LIE TO YOU, and they will lie in their response to this. They will position their mistake in sending the wrong dress as your problem.
I am asking them to guarantee that they will provide me with a full refund ( both for the dress and the £25.00 that it will cost me to return it) at the moment they have offered me £3!
I am escalating this now through PAYPAL. Please be aware of these issues.
NOTE. I believe that many of the positive reviews here and on their website are fake. There is something about them in which the language doesn't ring true. Have a read and see what you think. The first reviews on each page on the website for each item are all very similar. I have analyzed a number and see a particular pattern.
These business practices have been outlawed in the UK, it is only the fact that they operate and are registered in China which means they can get away with this.
May 4, 2018
Unprompted review
Reply from Metisu
Hello Susie,
We are deeply sorry for your inconvenience about your order. We have double checked with our warehouse and sent you an email in order to solve this issue. Would you like to check your inbox? Please rest assured that we are always following upon this issue. If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We really want to helo you solve this problem and hope to hearing from you soon!
Sincerely
Slowest Shipping EVER!!!!!
I ordered two dresses almost a month ago and I am yet to see either one. The company changed the size on both dresses from a Medium to a Large without asking me, because their sizing charts changed. I requested both to be Medium, as I had originally ordered and they called it "an exchange". One dress has supposedly shipped but I cancelled the other because it was taking so long. The shipment tracking doesn't work well either; the site is down most of the time and when it does work there are no updates for weeks at a time.
May 3, 2018
Unprompted review
Reply from Metisu
Hello Mandy,
We apologize for your inconvenience about your order.
We have made some changes on the size guide recently to make sure you find the perfect fit. Please kindly understand that there is some change about the size label but there is nothing wrong with the actual measurement of the item you ordered. Besides, we apologize for the delay. Due to high demand and peak season, we are currently customizing the item for you and will rush it for you. Please kindly understand that sometimes it takes time for the shipping company to update the information on their website. Could you please let us know your order number or registered email address so that we could assist you further? If you have any questions on this matter, please feel free to contact us by email support@metisu.com.
Sincerely
Ordered a dress 3 weeks ago and still…
Ordered a dress 3 weeks ago and still "processing." They changed the size on my order (without me knowing), I asked why, and now it is considered an exchange (back to the size I ordered), and again ... "processing" .... Wish I would have looked at reviews before this impulse buy. Lesson learned.
May 2, 2018
Unprompted review
Reply from Metisu
Hello Jo,
We are deeply sorry for your inconvenience about your order.
We have made some changes on the size guide recently to make sure you find the perfect fit. Please kindly understand that there is some change about the size label but there is nothing wrong with the actual measurement of the item you ordered. Besides, we apologize for the delay. Due to high demand and peak season, we are currently customizing the item for you and will rush it for you. Please rest assured that we will ship it out for you as soon as it is ready. Could you please let us know your order number or registered email address so that we could assist you further? If you have any questions on this matter, please feel free to contact us by email support@metisu.com.
Sincerely
Would give negative stars if I could
Would give negative stars if I could.
It's taken me nearly a full month and 4 angry emails to have them finally PROCESS AND SHIP the package. When I got fed up and told them to just cancel my order, that's when they finally decided to ship it out (Even when I told them explicitly to cancel the order). Terrible customer service somewhere in China. Do not buy from Metisu.
April 28, 2018
Unprompted review
Reply from Metisu
Hello Monica,
We are deeply sorry for your inconvenience about the delay of your order. We upgraded the shipping method of your order to Express Shipping FOR FREE for you as ccompensation. We are always following up on your order and cancelled the apricot dress upon receiving your email. However, before your email was received, the black dress was shipped out. We are sorry that we are unable to cancel it becasuse it is in transit to its destination. Your understanding is highly appreciated.
If you have any questions on this matter, please feel free to contact us by email support@metisu.com.
Sincerely
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