Metlife Reviews 757

Paid for Short Term Disability, never expecting to have to use it. However, life happens. I had several chronic illnesses hit at one time and needed a couple of months off to recover and change meds. I was dying. I couldn't even cook my own food or leave my house without being ridiculously sick. All documentation submitted to Metlife including my doc appts every 2-6 weeks. I requested 2 months off for healing and med change for my body to recover. Metlife denied the claim. When asked what STD was for then, they said they didn't know apologized for the inconvenience and said the appeal process takes longer than the time I planned to be out. Further, I won't be paid in that time. So despite checking on the claim for over 2 months and Metlife asking for an extension and them continually telling me they have 5 more days to make a decision and "trust the process" they denied the claim and left me to pay my mortgage and bills with nothing.

Metlife is the worst and does not pay out even if you have a legitimate claim. Why pay for insurance if you can't use it when you need it? DO NOT USE METLIFE!

I am the attorney and personal representative for an estate in Michigan, and I have called MetLife five times in an attempt to cash in a fully-paid, fixed annuity on behalf of the estate. Each time, MetLife's agent 1) acknowledged that the delay was unacceptable, 2) apologized for the delay, 3) promised to "escalate" the claim, and 4) promised to call me back. I have also submitted claims by email and through MetLife's website. No agent has ever called me back. One agent said that I need to submit a specific claim form, but then refused to send me that specific claim form. I also warned at least two of the agents that I would start submitting bad reviews. They did not care. If this is how MetLife treats beneficiaries, then I do not expect it to stay in business much longer.

Customer service full of rude men from I&P regions...companies should stop outsourcing something so important because these reps don't care. Was trying to make a payment on my mom's policy who was in icu and barely able to talk,and they were of zero help, loud and rude. They refuse to transfer you to a supervisor and they don't try to be helpful. Shameful when folks are already dealing with so much with their loved ones. YOU WILL NOT GET HELP WITH THEM. I hate Travelers sold their business to them. I will tell everyone not to bother with this company. They can't be recording these calls for training or supervision and monitoring. I question a company that employs rude service personnel...low lifes!

Horrible MetLife to ever put your grieving family to deal with!!! It’s been 4/23/2025 my son went with Jesus Christ, three years and still horrible, upsetting, makes me breakdown down crying every time I have to call!!! If it isn’t my Army son’s addresses, week in ICU records, now police report I have to go to today! Ugh!!! Prudential is The Best, a few days after they received my son’s death certificate and autopsy was official enough!!!! Not MetLife creeps, I can’t stand them!!! They said they sent me a letter 4/3/2025? Today is 4/28/2025 no letter, and no closure yet!!!!!! Please do you and your family a favor and only Prudential will be good to you and your heart broken, grieving and crying love ones missing you. Not MetLife, they will make everything worse!!!

Good and nice 🙂

I am a dentist who has been in network with MetLife Dental Insurance for over 27 years. As of December 2024 they denied all of my patients’ dental claims without a plausible reason. They have made it impossible to resolve the situation and all contact with them has been fruitless. It has been brought to my attention that the dental division of MetLife has recently been sold to a company that is allegedly struggling financially. My advice is to avoid MetLife Dental unless you want to pay your dentist completely out of your own pocket.

Good great app

Good experience

Pitiful bunch. only tell you 7 to 10 days to process. will only submit information via snail mail to you. Lie was told documents where submitted on 2/15/25 guess they didn't look at the calendar that was a Saturday. they are closed so is my doctor. and it was not me. and now beyond the 10 days for payment as well. Horrible company. DO NOT USE THEM.

They referred me to a monster of a "so called" dentist. Every person in my family had to have their work redone. Every single bit of it. I sent them all the proof as they would not let us have another legitimate dentist do the work within a year of the other dentist traumatizing all of us. They did not even respond. I have been with them for many years and I can't stand them. Hopefully American Airlines offers us another dental insurance. I have formally complained about them to AA.

I was 2 years with them, and when I had knee injury and went for surgery they didn't pay out claiming that meniscus not included even though I was out of work for 2 months

My life planner got changed four times within a short span of 6 months. And when I intended to discontinue an insurance for the next year, the third life planner messed up and the insurance amount was still deducted from my bank account. I am now fighting to get it back. Plus, not a single word of comfort from anyone of their life planner team when my Dad passed away and when they are fully aware of this incident. Keep this company at arm's length if you want to keep your own sanity.

They are terrible as far as my experiences with the sucky legal insurance. They give you the runaround, ask for detailed info, don’t respond to repeated emails and in the end deny claims. Then when they email you they say “ experiencing high volume of claims … allow 10 days for response” and they get back to you in several weeks! Go somewhere else for insurance and you will be happy not devastated!!!!

MetLife’s handling of my short-term disability claim has been incredibly frustrating and stressful. I followed all the necessary steps prior to my surgery, providing them with the procedure date and confirming my doctor’s recommendation for three months of disability. I was assured my claim would be processed promptly, but this couldn’t have been further from the truth.

Since my surgery, I’ve had to call MetLife repeatedly, often every other day, without ever being able to speak with my case manager or receiving a single return call. I later found out that MetLife failed to follow up on a fax they sent to my doctor’s office and didn’t notify me about the issue, leaving my claim in limbo. Even after I personally ensured the required paperwork was submitted, my claim was denied with no explanation.

This lack of communication, transparency, and accountability has been unacceptable. The added stress has made my recovery far more difficult, both physically and mentally. I expected better from a company that is supposed to provide support during difficult times. I cannot recommend MetLife based on my experience, and I urge others to proceed with caution.

Atrocious customer experience thanks to terrible quality of management, archaic policies and procedures and poorly trained customer service staff. MetLife really needs to take a close look at its reviews and its reputation… it’s about time to overhaul management, technology and customer appreciation ethics.

Their 'new and improved' phone system fails and puts you in a loop pretty easily. My advice, just keep saying representative, that works. This thing was clearly not tested, and is barely functional.

Now, on to the customer support. They can't really do much but pass things on. Typically, there are dogs barking in the background, or they have you on speaker at home. They try to be nice, but, again, can't do much. I was assigned a claims specialist, but they don't have an extension yet, so I can't leave messages for them.

Lastly, their website. I cannot upload documents to it, just errors out, and logs me off. It's a weird layout and many pages will land you on technical difficulties when trying to just get information on a claim. In addition to this, the site said I had no pending tasks (waiting on them), yet when I called they said I was supposed to get back to them. No one seems to know what is going on at this place.

I'm still waiting on a callback from the claim specialist (it's in their system, they say), since I can't actually call them yet.

I’ve not yet used my MetLife dental and vision insurance yet, but I have enough information to make a review. I purchased a policy on December 1 to take effect on January 1. I set up payment with my debit card and I made an appointment with an eye doctor, in network for January 2. I received an email saying that my policy is complete and that I could just Print a flimsy piece of paper and write my name and policy number on it. That sounded pretty cheesy, but figured I could deal with that. Today is January 2 and I called the eye doctor to make certain that my policy is in effect. They could not find me in MetLife system because I had not yet been given a policy number. I called back and spoke with an agent and was told that “yes, your policy is in effect, and paid for, but it won’t show up on the computer for a while. A while? It’s freaking paid for It has been for weeks.”Therefore, your eye doctor won’t know that you have a policy”. I was told that I could ask the eye doctor to hold the bill for a week or so.I’m a physician. I don’t hold bills because an insurance company hasn’t gotten their act together. It’s hard enough to get paid by them when everything is in order. You’re lucky to get pennies on the dollar reimbursement. Anyway, I called my eye doctor and asked them if they would do that and they said absolutely not. So a month after I purchased my policy, it’s technically in fact, but unusable.. I would like to say this surprises me, but dealing with insurance companies every day nothing surprises me. I also went back and looked at my benefits and noticed that it would not tell me the co-pay for getting polycarbonate lenses until you purchased the policy. Once again, only insurance companies work this way. Other than Congress, who else makes you purchase something before you know what it pays for?

Met Life denied a crown replacement twice even though the dentist submitted images of the cracked crown, stated it was over 6 years in place, and that it was medically necessary. Customer service does not speak English. Do not use Met Life for any of your insurance needs unless you are ready to fight for what you are paying for.

MetLife takes their sweet time in processing claims - furthermore the claims personnel never communicates the status - one has to always be pro-active and contact this shitty firm and good luck getting thru to the right person. This firm needs to disappear or be sued into oblivion