Metro Fixings  Reviews 2,090

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness of the staff and the ease of the ordering process. Many people appreciate the competitive pricing and the quality of the products received, often noting that items were exactly as described and well-packaged. The delivery service is frequently mentioned as fast and efficient, with numerous reviewers receiving their orders ahead of schedule or the very next day. However, some customers also noted minor issues such as slightly damaged packaging upon arrival or a slight delay in delivery. A few other people also felt that while prices were good, the postage costs could be a bit steep, or that delivery costs for lightweight items were higher than expected.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Product

People report positive experiences with product quality, often finding items exactly as described and... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent,... See more

Order

Customers had positive experiences with order, praising the easy ordering process and good communication from... See more

Price

Reviewers mention positive feedback about price, consistently finding items cheaper and more competitive than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great choice from stock. Decent prices, although postage is a bit steep. That said, delivery is by DPD which is invariably more reliable than Parcel Force. I've ordered twice from Metro Fixings and h... See more

Company replied

Rated 5 out of 5 stars

Cannot fault them. To get a great price (the best I could find) is one thing, but to match it with great customer service, even being contracted by the delivery driver by mobile, is just fantastic. An... See more

Company replied

Rated 5 out of 5 stars

Quite honestly an excellent service - it came when you said it would and it was all correct - even your chosen courier was good Prices were the best I could find and stock was the most comprehensi... See more

Company replied

Rated 5 out of 5 stars

I found the joist hangers I wanted on the manufacturer's website. Metro Fixings was only place I found that stocked the particular one I was looking for. Great range of stock. The price and the cos... See more

Company replied


Company details

  1. Building Materials Supplier
  2. Fastener Supplier
  3. Hardware Accessories Store
  4. Hardware Store
  5. Safety and Work Wear Store
  6. Tool Store

Written by the company

At Metro Fixings, we do more than just supply products - we build partnerships. Servicing the construction, internal fit-out, civil engineering, DIY, and M&E sectors, we are your trusted partner in delivering materials, expertise and solutions that help you succeed. We offer 35,000+ products ready for next-day delivery nationwide with products available from quality brands such as Simpson Strong-Tie Rawlplug, Unistrut, Ancon, Bosch, Fischer Fixings, Sika Everbuild, Soudal, CT1, Mapei and many more.

Metro Fixings Ltd

Written by the company

Your Partner in Construction
Our mission is to build lasting relationships by providing quality every step of the way, backed by expert knowledge, unwavering reliability, and a commitment to a more sustainable future.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Company with Technical support.

Fantastic company very knowledgable about the products they sell and we took their advice on truss fixings which will save money on labour at the installation stage of our roof. Prices are competitive and the service was very fast so top marks for overall service and Technical advice will definitely be using metro fixings in the very near future.

November 22, 2024
Metro Fixings  logo

Reply from Metro Fixings

Good morning, Gary,

Thank you for taking the time to review us! We're thrilled to hear you are impressed with the level of service you receive from us - we always aim to give the highest quality service possible.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Excellent all round.

Very responsive to an unusual request, fantastic service, highly appreciated. Will use again if and when.

November 22, 2024
Metro Fixings  logo

Reply from Metro Fixings

Good morning,

Thank you for taking the time to review us.

We're delighted to hear you were happy with the service you received from us! We always want to provide personal, top-quality service and we're so pleased we did so for you.

We hope to see you again soon,
The Metro Fixings Team

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery
Great prices
Highly recommended

November 22, 2024
Metro Fixings  logo

Reply from Metro Fixings

Good morning, Pete,

Thank you for taking the time to leave us a review.

We're delighted to hear we nailed it for you! If there's anything else we can help with, please don't hesitate to get in touch.

We look forward to seeing you next time,
The Metro Fixings Team

Rated 5 out of 5 stars

Items well listed ,easy to select

Items well listed ,easy to select, order and delivery very good.

November 11, 2024
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon,

Thank you for taking the time to review us.

We're delighted to hear you were happy with the service you received from us! We always want to provide personal, top-quality service and we're so pleased we did so for you.

We hope to see you again soon,
The Metro Fixings Team

Rated 5 out of 5 stars

Just brilliant

Just brilliant! Needed a part for a 10yr old larder that a previous owner put in. Effortless from first call to deliver of part.

November 7, 2024
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon,

Thank you for taking the time to leave us a review.

We're delighted to hear we nailed it for you! If there's anything else we can help with, please don't hesitate to get in touch.

We look forward to seeing you next time,
The Metro Fixings Team

Rated 5 out of 5 stars

Great service

November 7, 2024
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon, Liz,

Thank you for taking the time to review us! We're thrilled to hear you are impressed with the level of service you receive from us - we always aim to give the highest quality service possible.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Easy order process and fast delivery

Easy order process and fast delivery. No fuss

November 11, 2024
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon, Tony,

Thank you for taking the time to review us.

We're delighted to hear you were happy with the service you received from us! We always want to provide personal, top-quality service and we're so pleased we did so for you.

We hope to see you again soon,
The Metro Fixings Team

Rated 5 out of 5 stars

Quick delivery… very good quality…

Quick delivery… very good quality products … Very happy … Thank you

November 5, 2024
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon,

Thank you for taking the time to review us! We're thrilled to hear you are impressed with the level of service you receive from us - we always aim to give the highest quality service possible.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Web site is easy to order from

Web site is easy to order from. Small order quantities not an issue.

October 29, 2024
Metro Fixings  logo

Reply from Metro Fixings

Good morning, Paul,

Thank you for taking the time to review us.

We're delighted to hear you were happy with the service you received from us! We always want to provide personal, top-quality service and we're so pleased we did so for you.

We hope to see you again soon,
The Metro Fixings Team

Rated 4 out of 5 stars

Fast and good value

Quick delivery and good value

October 29, 2024
Metro Fixings  logo

Reply from Metro Fixings

Good morning, Dom,

Thank you for taking the time to review us.

It's great to hear you were happy with the service you received from us!

We would love to find out how/where we lost your 5th star and how we can improve for next time?

We hope to see you again in the future.

Best Regards,
The Metro Fixings Team

Rated 5 out of 5 stars

Competitively priced and excellent…Will definitely use again

Competitively priced and excellent service

October 25, 2024
Metro Fixings  logo

Reply from Metro Fixings

Good morning, May,

Thank you for taking the time to review us! We're thrilled to hear you are impressed with the level of service you receive from us - we always aim to give the highest quality service possible.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service, great price, clear easy to use website and quick efficient service, would definitely recommend and look to use again in the future.

October 22, 2024
Metro Fixings  logo

Reply from Metro Fixings

Good morning, Martin,

Thank you for taking the time to leave us a review.

We're delighted to hear we nailed it for you! If there's anything else we can help with, please don't hesitate to get in touch.

We look forward to seeing you next time,
The Metro Fixings Team

Rated 5 out of 5 stars

Top notch to deal with

Good communication, quick delivery, great prices. Will not hesitate to use again.

October 21, 2024
Metro Fixings  logo

Reply from Metro Fixings

Good morning, Guy,

Thank you for taking the time to review us! We're thrilled to hear you are impressed with the level of service you receive from us - we always aim to give the highest quality service possible.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Excellent Company.

Simple Transaction.
Polite Staff.
Item in Stock.
Easy parking.

October 15, 2024
Metro Fixings  logo

Reply from Metro Fixings

Good morning, John,

Thank you for taking the time to leave us a review.

We're delighted to hear we nailed it for you! If there's anything else we can help with, please don't hesitate to get in touch.

We look forward to seeing you next time,
The Metro Fixings Team

Rated 5 out of 5 stars

Joist hangers

Great service, product range, delivery and telephone support was first class.

October 18, 2024
Metro Fixings  logo

Reply from Metro Fixings

Good morning, Martin,

Thank you for taking the time to review us! We're thrilled to hear you are impressed with the level of service you receive from us - we always aim to give the highest quality service possible.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Very quick in drafting a quote and…

Very quick in drafting a quote and delivery. Very helpful and professional service.

October 17, 2024
Metro Fixings  logo

Reply from Metro Fixings

Good morning,

Thank you for taking the time to review us.

We're delighted to hear you were happy with the service you received from us! We always want to provide personal, top-quality service and we're so pleased we did so for you.

We hope to see you again soon,
The Metro Fixings Team

Rated 5 out of 5 stars

Jeff

Had exactly what I needed, excellent delivery

October 17, 2024
Metro Fixings  logo

Reply from Metro Fixings

Good morning, Jeff,

Thank you for taking the time to leave us a review.

We're delighted to hear we nailed it for you! If there's anything else we can help with, please don't hesitate to get in touch.

We look forward to seeing you next time,
The Metro Fixings Team

Rated 5 out of 5 stars

Very good service and delivery

Very good service and delivery

October 10, 2024
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon, Kaden,

Thank you for taking the time to review us! We're thrilled to hear you are impressed with the level of service you receive from us - we always aim to give the highest quality service possible.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Very fast delivery

October 7, 2024
Metro Fixings  logo

Reply from Metro Fixings

Good morning, Chris,

Thank you for taking the time to leave us a review.

We're delighted to hear we nailed it for you! If there's anything else we can help with, please don't hesitate to get in touch.

We look forward to seeing you next time,
The Metro Fixings Team

Rated 5 out of 5 stars
Metro Fixings  logo

Reply from Metro Fixings

Good morning, Andy,

Thank you for taking the time to leave us a review.

We're delighted to hear we nailed it for you! If there's anything else we can help with, please don't hesitate to get in touch.

We look forward to seeing you next time,
The Metro Fixings Team

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