Super quick and easy delivery. The team in the office were really friendly and helpful. Best price around for pea gravel. A fantastic local business that we will definitely look to use again in the fu... See more
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Review summary
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What people talk about most
Based on these reviews
We wanted 15 new doors and associated hardware for our house. After researching several builders merchants, we tried J T Atkinson at Otley. From the start the young lady who dealt with us was brillian... See more
Company replied
I ordered a Bristan Napoli shower kit one morning and, almost unbelievably, it was delivered the very next day. Impressive! Unfortunately, the item had been damaged in transit. However, this was... See more
Company replied
Good seller good price quick delivery. Unfortunately the courier left package on my insecure front doorstep. I didn’t receive it but j Atkinson very helpful and gave me a full refund. I would recommen... See more
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Company details
Written by the company
JT Atkinson is a family owned independent Builders' merchant with over 150 years' experience in the supply of building materials. With our head office in Middlesbrough and 37 branches located in Tyne and Wear, Durham, Teesside, North Yorkshire and Cumbria, the company is able to supply materials to customers across the North of England. With a comprehensive stock range of traditional building, roofing, timber, plumbing and heating materials, a growing range of sustainable products, local knowledgeable staff and a large fleet of delivery vehicles, JT Atkinson are equipped to provide supply solutions across many product ranges from each outlet. The success of JT Atkinson has always been based on having a wide range of products available from stock and supported by a high level of service from knowledgeable, friendly staff. We are committed to providing outstanding service to our customers, but don't take our word for it - give us a try. From bricks to bathrooms, timber to tiles, we do our utmost to serve the needs of the building and associated trades.
JT Atkinson & Sons Builders Merchant
Written by the company
Fast & Reliable Shipping & Service
Orders placed before 2pm will be dispatched on the same day!
Orders placed before 2pm will be dispatched on the same day!
Contact info
Thornton House, Cargo Fleet Lane, Middlesbrough, TS3 8DE, Middlesbrough, United Kingdom
- 01642 204 414
- help@jtatkinson.co.uk
- jtatkinson.co.uk
4.9
Excellent
14K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bulk bags delivered as agreed
April 1, 2026
Good price and quick delivery
April 1, 2026
They were very nice and helpful on the…
They were very nice and helpful on the telephone and delivered when they said they would 🙂
April 1, 2026
Spoke to a knowledgeable and friendly…
Spoke to a knowledgeable and friendly gentleman when calling about the materials I was ordering, who gave some great advice on how to proceed with the job I was doing. The delivery was punctual and the driver even helped me lift the heavy soundbloc boards. Top service.
April 8, 2026
The purchase was easy completed online
The purchase was easy completed online, as was booking delivery. I chose the day the suited me and the delivery went exactly as asked.
All in all a very user friendly company.
April 8, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Stokesley branch. It is great to hear that you are happy with the pricing that you have been offered and the speedy delivery that you have received. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Excellent Service
Quick delivery and at the time they said. Friendly delivery guy and product looks great.
April 8, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Bingley branch. it is great to hear that you are happy with the level of service you have received as well as the product that you have received and that your order was delivered when you were told it would be. Your feedback has been passed on to the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Delivery date was not clear as staff…
Delivery date was not clear and a phone call to the local depot gave me a delivery date that was not adhered to. I checked the website for my order and a delivery date of a further 7 days was delivered on that date
Product was fine and the driver placed the bag exactly as requested
April 1, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Ilkley branch. I am sorry to hear that you were not given a clear delivery date and that your order was not delivered on time. It is good to hear that you are happy with the product you have received and that your order was placed exactly where you needed it. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Delivered quickly and the delivery man…
Delivered quickly and the delivery man was very helpful. I ordered too many fence panels by accident. They took them straight back and credited me.
April 7, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Otley branch. It is great to hear that you are happy with how quickly your order was delivered and how helpful our driver was. It is also great to hear that we were able to deal with your return and credit this for you. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Darlington branch. It is great to hear that you are happy with the level of service that you have received and that you are happy with the quality of the products you have received. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Kendal branch. It is great to hear that you are happy with how pleasant and helpful our driver was during you delivery. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Stockton branch. It is great to hear that you are happy with the level of service that you have received from our driver and that you found them to be very professional. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Good
Good, straightforward service with no problems. Delivery driver helpful - dropped load at my convenience.
I've knocked one star off simply because order confirmation email said I would be contacted to arrange delivery but this didn't happen.
April 7, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Sunderland branch. It is great to hear that you found our service to be straightforward and that our driver was helpful and was able to place your order where required. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Helpful operator friendly and just a…
Helpful operator friendly and just a generally nice guy
April 7, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Barrow branch. It is great to hear that you are happy with the level of service you have received from our driver. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Northallerton branch. It is great to hear that you are happy with the fast, efficient delivery that you have received. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Excellent Online Purchase Experience !!
Excellent online purchase experience. Very good service given to deliver 24 x 2.4m of timber moulding. Good communication and delivery of purchase with no issues.
April 6, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Richmond branch. It is great to hear that you are happy with your experience purchasing with us online and that you also received great service by the branch and that you were kept up to date with the status of your delivery. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Hartlepool branch. It is great to hear that you are happy with the level of service you have received as well as the price offered and the quality of the items you have ordered. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Great staff at Middlesbrough store 👍🏼
Visited the Middlesbrough store earlier today. The staff at the trade counter and in the yard were really helpful and friendly. Got some paving slabs which are great quality and a good price.
April 20, 2026
Unprompted review
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Middlesbrough branch. It is great to hear that you are happy with the level of service you have received by our counter and yard staff during your visit. We are also happy to hear that you are pleased with the quality and price of the paving that you have ordered. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Whenever we’ve placed an order
Whenever we’ve placed an order, the response and deliveries have been so efficient. Wouldn’t use anyone else!
April 4, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Hartlepool branch. It is great to hear that you are happy with the level of service that you have received in branch. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
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