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Metrofone Reviews 4,077

•
TrustScore 4.5 out of 5

4.5

Cell Phone Store
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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and straightforward service, often highlighting the ease of switching providers and the quick processing of orders. Many people appreciate the next-day delivery service, finding it very helpful and reliable. The user experience, from website navigation to form completion, is frequently described as simple and hassle-free. However, some customers expressed dissatisfaction with the product quality, noting issues like receiving phones with fingerprints or food residue, which detracted from a new phone experience. There were also concerns regarding pricing, with some reviewers finding the final billed amount higher than initially advertised or feeling that trade-in offers were significantly undervalued. A few other people also felt that the delivery service, specifically DPD, caused delays and inconvenience.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the quick and efficient... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speed of delivery, with... See more

Product

Clients share ambiguous opinions on the product. Some customers were pleased with their new phone, noting... See more

Price

Consumers find price to be ambiguous. Many customers report finding good deals and better prices compared to... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers found the process straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with the cost of the Vodafone plan and handset. Very pleased that Next Day delivery was achieved (very helpful). Only niggle was a second unwanted sim card (VOXI) was included in th... See more

Company replied

Rated 5 out of 5 stars

Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei number ,one phone call and kayla most helpfully emailed me invoice in less tha... See more

Rated 5 out of 5 stars

Metrofone made it so easy for me to switch from EE to Vodafone and at an amazingly good price too ! The process couldn’t have been easier. My new phone was delivered some 12 hours from time of orde... See more

Company replied

Rated 5 out of 5 stars

Very fast and secure service.. I got very better deal rather then direct network provider, I got Same plan and device with Metrofone for cheaper then the actual network provider website!!! Highly re... See more

Company details

  1. Cell Phone Store

About Metrofone

Written by the company

At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades. Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.

UK Based Customer Service

Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.

FREE Next-Day Delivery

Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.

Helping Hands

If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.

Written by the company

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 2 out of 5 stars

I have not received my mobile yet

I have not received my mobile yet as DPD has been used as the postal service, Metrofone have been very helpful but I suggest using a different carrier as DPD are a disgrace to the postal industry

July 11, 2025
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Reply from Metrofone

Good Afternoon, Paolo,

Thank you for your review.

I'm sorry to hear about the issue you experienced with the delivery of your order.

As soon as you reached out to inform us that your order hadn't arrived, we took immediate action by contacting the courier and arranging for a replacement to be dispatched the same day.

I'm pleased to see that the replacement was successfully delivered to you.

If you have any further issues, please give us call on 0333 900 1133 and select option 2 for customer services.

Kind regards,
DA

Rated 5 out of 5 stars

Very easy and great deals

Very easy and great deals. I took their 3 deal into a 3 store who stated the offer for an iPhone 16 was too good to be true and that it would not be real. Well it was, will Definately use again.

June 27, 2025
Rated 1 out of 5 stars

Fake prices

The price you show on the website is not the price I have been billed somehow the 43 pound contract I took out has become 50

June 3, 2025
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Reply from Metrofone

Good Afternoon, Darryl,

Thank you for your review and we are sorry to hear that you have not had the best experience with Metrofone!

I have tried giving you a call to discuss your billing and to see if we can assist with the issue. I have followed up with an email, please feel free to respond at your earliest convenience. We look forward to helping you get this resolved.

Kind regards,
DA

Rated 1 out of 5 stars

Mis-selling phone insurance

I am still awating a reply, emailed them over 2 weeks ago because i belive I have been Mis-sold phone insurance by them and only just realised after a year in contract. They added a free 2 month phone insurance policy onto my contract without me knowing or agreeing, i was not asked if i wanted it and was not made aware that I would be paying it for the length of my contract. I did not get an email to say this was continuing to be taken from my account and I have noticed now after quiering the monthly direct debit that I have been paying £9.99 every month for the duration of my contract, and have unknowingly had phone insurance since then. They should have asked if I wanted it adding on and made me aware that it was going to contine and that they had passed on my card information to another provider to take the funds. I am still awaiting a reply but doubt that they will offer to help retrieve the money. Next stop financial ombudsman!

May 12, 2025
Unprompted review
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Reply from Metrofone

Good Afternoon, Robert,

Thank you for your review and for leaving your order details so we could look into this.

I can see that your order was placed through a comparison site, which directed you to our website and into your shopping basket for checkout. During the checkout process, customers are given the option to add insurance or proceed without it.

I’ve reviewed your order, and the inclusion of the insurance was also confirmed in your dispatch email. In your case, the first two months of insurance were free, and you have the option to cancel it at any time.

We’ve now referred your review to the insurance provider, and they will be in touch with you directly.

I apologise that we are unable to help you further with this.

Kind regards,
DA

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