Very impressed with the cost of the Vodafone plan and handset. Very pleased that Next Day delivery was achieved (very helpful). Only niggle was a second unwanted sim card (VOXI) was included in th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei number ,one phone call and kayla most helpfully emailed me invoice in less tha... See more
Metrofone made it so easy for me to switch from EE to Vodafone and at an amazingly good price too ! The process couldn’t have been easier. My new phone was delivered some 12 hours from time of orde... See more
Company replied
Very fast and secure service.. I got very better deal rather then direct network provider, I got Same plan and device with Metrofone for cheaper then the actual network provider website!!! Highly re... See more
Company details
About Metrofone
Written by the company
At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades.
Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
Written by the company
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 1NF, BRACKNELL, United Kingdom
- 03339001144
- hello@metrofone.co.uk
- metrofone.co.uk
4.5
Excellent
4K reviews
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Its such a trustable company
November 26, 2024
Great service
Great service, they don't waste your time, very clear for what they need when applying for a monthly plan, also better offers than going straight to the mobile network company, pretty good on time delivery... thanks!
November 18, 2024
Very straightforward process and I had…
Very straightforward process and I had the money in my account the next day. I received the full amount quoted - no quibbling
November 20, 2024
My experience with this company was…
My experience with this company was good and straightforward, I had no problems with dealing with the person dealing with my order, it was one of my better experiences dealing with companies
November 18, 2024
No problems.
November 18, 2024
The customer service is very good and…
The customer service is very good and the delivery is very much better and efficient service
November 18, 2024
Recommended
Very easy process to follow and very good deals. The phone is lovely too.
November 8, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Probably a scam
Probably a scam, definitely a waste of time. I applied for a phone (s22 5g) got accepted, was sent a phone and simcard, phone didn't work. Was told I had to pay for the return but would be reimbursed (I'm still waiting). After having to call myself because nobody contacted me, they informed me the handset is no longer in stock and I'd have to cancel the order and start a new one. Took them a week to cancel the order. finally got around to reapplying, they went through the system, took a second £2.50 processing payment that I'm still waiting to be returned, only to tell me I've been refused the second time around. Checked things out and I've been informed my credit score has been knocked down due to this companies weird possibly illegal actions. avoid at all costs
Order number: MFH027039859
You have my contact number
November 2, 2024
Unprompted review
Reply from Metrofone
Good Afternoon Scott,
I can see you left a 1-star review, and we are sorry that your experience hasn’t been what you expected.
I am unable to locate any of your order details, and I would love to hear more on how we could have served you better.
Can you please provide your order and contact telephone number so we can discuss this with you.
Kind regards,
MJ
Experience is very very good and i m…
Experience is very very good and i m happy and recomend my friend and family
November 13, 2024
iPhone 16 pro max supplier mistake
iPhone 16 pro max supplier mistake
I ordered through Metrofone as they came up on USwitch as the cheapest 2 year cost. They are a joke. Zero communication, then when I got hold of them they said my colour of phone choice (black) was out of stock for atleast a few weeks.
They had not contacted me I called them. They then agreed to swap the colour to silver and it arrived 2 days later.
Since then iMessage and FaceTime don’t work as they ported the number incorrectly, Vodafone won’t help as it’s through Metrofone. Apple confirm it’s a supplier error not a hardware one.
I would only buy direct from the carriers moving forward as these middlemen remove all assistance you would normally get.
November 6, 2024
Reply from Metrofone
Good Afternoon, Murray,
Thank you for your review.
I do apologise that you have not had the best experience with Fonehouse.
I can see someone from our team contacted you today via email. They have offered you a return or an exchange under your 30 day warranty with ourselves, If this is something you would like to do please contact us on 0333 900 1133 and select option 2.
We look forward to speaking with you soon.
Kind regards,
MJ
𝑉𝑒𝑟𝑦 ℎ𝑒𝑙𝑝𝑓𝑢𝑙 𝑖 𝑔𝑜𝑡 𝑎 𝑣𝑒𝑟𝑦 𝑔𝑜𝑜𝑑 𝑑𝑒𝑎𝑙 𝑜𝑓…
𝑉𝑒𝑟𝑦 ℎ𝑒𝑙𝑝𝑓𝑢𝑙 𝑖 𝑔𝑜𝑡 𝑎 𝑣𝑒𝑟𝑦 𝑔𝑜𝑜𝑑 𝑑𝑒𝑎𝑙 𝑜𝑓 𝑝ℎ𝑜𝑛𝑒 𝑎𝑛𝑑 𝑑𝑎𝑡𝑎.
November 13, 2024
Helpful staff
I was able to speak to a member of staff quickly and Amiee was really helpful. My query was about not being able to unlock my phone.
November 3, 2024
really quick help from a lovely member…
really quick help from a lovely member of staff!
November 12, 2024
Unprompted review
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