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Metrofone Reviews 4,077

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TrustScore 4.5 out of 5

4.5

Cell Phone Store
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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and straightforward service, often highlighting the ease of switching providers and the quick processing of orders. Many people appreciate the next-day delivery service, finding it very helpful and reliable. The user experience, from website navigation to form completion, is frequently described as simple and hassle-free. However, some customers expressed dissatisfaction with the product quality, noting issues like receiving phones with fingerprints or food residue, which detracted from a new phone experience. There were also concerns regarding pricing, with some reviewers finding the final billed amount higher than initially advertised or feeling that trade-in offers were significantly undervalued. A few other people also felt that the delivery service, specifically DPD, caused delays and inconvenience.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the quick and efficient... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speed of delivery, with... See more

Product

Clients share ambiguous opinions on the product. Some customers were pleased with their new phone, noting... See more

Price

Consumers find price to be ambiguous. Many customers report finding good deals and better prices compared to... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers found the process straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with the cost of the Vodafone plan and handset. Very pleased that Next Day delivery was achieved (very helpful). Only niggle was a second unwanted sim card (VOXI) was included in th... See more

Company replied

Rated 5 out of 5 stars

Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei number ,one phone call and kayla most helpfully emailed me invoice in less tha... See more

Rated 5 out of 5 stars

Metrofone made it so easy for me to switch from EE to Vodafone and at an amazingly good price too ! The process couldn’t have been easier. My new phone was delivered some 12 hours from time of orde... See more

Company replied

Rated 5 out of 5 stars

Very fast and secure service.. I got very better deal rather then direct network provider, I got Same plan and device with Metrofone for cheaper then the actual network provider website!!! Highly re... See more

Company details

  1. Cell Phone Store

About Metrofone

Written by the company

At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades. Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.

UK Based Customer Service

Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.

FREE Next-Day Delivery

Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.

Helping Hands

If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.

Written by the company

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 5 out of 5 stars

Easy ordering and fast delivery.

I was taken to Metrofone after finding a great deal on Uswitch for a new phone. Placing my order could not have been easier and communication from their customer service was promt. My phone arrived quickly and it was just as expected. Thank you.

January 3, 2025
Rated 1 out of 5 stars

Order placed and still not arrived

Order placed and still not arrived. I placed my order on 2nd January for delivery on 3rd. When i checked my tracking status, it said it was out of stock and to check on the website for when it would be back in stock. I checked that evening and it said it was still in stock so I spoke to someone on their live chat who said it took a bit for their website to update. Checked the next morning and it was still in stock. Spoke to someone again and they said that I could choose a different colour and it would arrive next day on the 4th. Tracking then changed to ready for dispatch and I spoke to someone on live chat who said I would get an email that evening with my tracking and hour slot window. That evening nothing came. On the 4th, I contacted someone on live chat again who said my order was frozen in their system and their supervisor would push it out again and it would be with me on the 5th. I checked my tracking and it changed back to out of stock so I contacted them again and they said that there was only 1 porcelain colour in stock so might be an error so they could change it to winter green as there were plenty of them. I agreed and it changed back to ready for dispatch. I was assured by multiple people that I would get an update email in the evening of the 4th ready for delivery on 5th. It is now the 5th and I have had no update or tracking or confirmation of dispatch. I am extremely disappointed as I checked with multiple people on delivery and still not received anything. They are also closed today, Sunday 5th so I can't get any updates. I am back to work next week and my current contract runs out so I really needed it ASAP. Bear this in mind if you are ordering that you might not get your order!!

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

Just perfect, sets the standard.

Great price, superfast delivery, very easy to use & navigate the website. Communication excellent, emails give clear contact details, tracking information right to my door. Delivery with DPD likewise was excellent. Will certainly use Metrofone again.

December 11, 2024
Rated 2 out of 5 stars

The monthly cost is too high.

November 25, 2024
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Reply from Metrofone

Good morning, Ittihad,

I can see you left a 2-star review, and we are sorry that you have not had a better experience with us.

So that we can review what the network have charged you, please send a copy of your bill to hello@fonehouse.co.uk as we do not have access to the bills.

We look forward to hearing from you so that this matter can be resolved. Please do get in touch when you can.

Kindest Regards,
NB

Rated 5 out of 5 stars

A great experience with Metrofone

A great experience with Metrofone. It was time to upgrade my old Samsung mobile to a new one. I could have wandered down to one of the mobile shops, nice and easy, chatted to someone there and then paid much much more than buying a new phone or setting up a new contract online. A great contract price with Metrofone. A wopping 600gb of data, unlimited calls and texts, flagship samsung s23
mobile for just £26/mth, short 24 month only contract. Apart from the good deal, there was no need to worry about getting a new mobile online as Metrofone were excellent in all respects. Order placed on the Thursday, received less than 24hrs later. Porting of old number to new phone (which was my main worry) was seamless and well informed between metrofone and my new network provider three. All done in a couple of days. Trade in of my old phone no problem at all. Simple free packaging with label sent after a few days giving me a chance to finish transferring data from old to new phone. Not much else to say really, a very slick transfer, well informed and carefully taken care of. Don't be worried about buying online, all perfectly delivered by metrofone.

November 21, 2024

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