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Metrofone Reviews 4,077

•
TrustScore 4.5 out of 5

4.5

Cell Phone Store
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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and straightforward service, often highlighting the ease of switching providers and the quick processing of orders. Many people appreciate the next-day delivery service, finding it very helpful and reliable. The user experience, from website navigation to form completion, is frequently described as simple and hassle-free. However, some customers expressed dissatisfaction with the product quality, noting issues like receiving phones with fingerprints or food residue, which detracted from a new phone experience. There were also concerns regarding pricing, with some reviewers finding the final billed amount higher than initially advertised or feeling that trade-in offers were significantly undervalued. A few other people also felt that the delivery service, specifically DPD, caused delays and inconvenience.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the quick and efficient... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speed of delivery, with... See more

Product

Clients share ambiguous opinions on the product. Some customers were pleased with their new phone, noting... See more

Price

Consumers find price to be ambiguous. Many customers report finding good deals and better prices compared to... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers found the process straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with the cost of the Vodafone plan and handset. Very pleased that Next Day delivery was achieved (very helpful). Only niggle was a second unwanted sim card (VOXI) was included in th... See more

Company replied

Rated 5 out of 5 stars

Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei number ,one phone call and kayla most helpfully emailed me invoice in less tha... See more

Rated 5 out of 5 stars

Metrofone made it so easy for me to switch from EE to Vodafone and at an amazingly good price too ! The process couldn’t have been easier. My new phone was delivered some 12 hours from time of orde... See more

Company replied

Rated 5 out of 5 stars

Very fast and secure service.. I got very better deal rather then direct network provider, I got Same plan and device with Metrofone for cheaper then the actual network provider website!!! Highly re... See more

Company details

  1. Cell Phone Store

About Metrofone

Written by the company

At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades. Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.

UK Based Customer Service

Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.

FREE Next-Day Delivery

Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.

Helping Hands

If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.

Written by the company

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 1 out of 5 stars

Missing data in what was sent to…

Missing data in what was sent to Vodafone for my port resulting in a week between my number going offline and then online following Vodafone having to manually set up a port. Suspect there is a mismatch between what fields are mandatory and what Vodafone need

January 15, 2025
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Reply from Metrofone

Good Afternoon, GGGG,

Thank you for your review.

I'm sorry that your experience with Metrofone hasn’t been what you expected. I appreciate how concerning and frustrating this must be.

After reviewing your order, it does appear that your contract experienced an error during the connection with the network. This is showing as resolved on our end but if you encounter any further issues please do not hesitate to get in contact with our customer service team on 0333 900 1133, and select option 2.

Kind regards,
DA

Rated 4 out of 5 stars

Good price for phone, good delivery

The phone I wanted was at a good price so I purchased it outright without any contract. I did not give 5 stars as no receipt was emailed as proof of purchase so I was left wondering for a bit. I was later messaged that they were waiting for supplies 'soon' and that the phone would be delivered by free next day delivery once it was in stock. Again I was left wondering but this was short lived as the next day I had a message from DPD about a delivery being made and the phone arrived, so all was well. Using the chat service to request a receipt after delivery worked well with the receipt being emailed. Unfortunately, the phone lines were busy at that time so I gave up waiting.

January 10, 2025
Rated 5 out of 5 stars

Best offer by far

Best offer by far, almost a third off my old bill which immediately gets a thumbs up. Response to application was prompt and I was kept informed at each step. Phone arrived next day.

January 10, 2025
Rated 5 out of 5 stars

Very satisfied

I am very satisfied with the service I received from Metro Phone, such as next-day phone delivery and excellent support during phone calls.

December 30, 2024

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