Very impressed with the cost of the Vodafone plan and handset. Very pleased that Next Day delivery was achieved (very helpful). Only niggle was a second unwanted sim card (VOXI) was included in th... See more
Company replied
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Review summary
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Reviews shaping this summary
Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei number ,one phone call and kayla most helpfully emailed me invoice in less tha... See more
Metrofone made it so easy for me to switch from EE to Vodafone and at an amazingly good price too ! The process couldn’t have been easier. My new phone was delivered some 12 hours from time of orde... See more
Company replied
Very fast and secure service.. I got very better deal rather then direct network provider, I got Same plan and device with Metrofone for cheaper then the actual network provider website!!! Highly re... See more
Company details
About Metrofone
Written by the company
At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades.
Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
Written by the company
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 1NF, BRACKNELL, United Kingdom
- 03339001144
- hello@metrofone.co.uk
- metrofone.co.uk
4.5
Excellent
4K reviews
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Got accepted after many rejections
Got rejected by many companies, but managed to get a new phone with them and it's been great, great delivery, fuss free and good price for my new Google 9 pro XL
March 28, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Didn't process order correctly
Ordered a phone yesterday for next day delivery. Received an order number, however the link to set a password didn't work. Contacted via webchat this morning to be advised the order hadn't actually worked and they'd return the payment but would need to reorder the item. What a ridiculous system if it can't even take an order correctly. The agent I spoke to (Kayla) was nothing but helpful, however a frustrating experience as I ordered knowing I was in today to take the delivery.
March 29, 2025
Unprompted review
Reply from Metrofone
Good Afternoon, Charlotte,
Thank you for your review.
I'm sorry to hear that you have not had a more positive experience with Metrofone.
We experienced a technical issue with our website that caused some orders to not process correctly in our system. I sincerely apologise for the inconvenience this caused with your order. I'm relieved to hear that our customer service agent was able to assist you once you reached out and brought it to our attention.
If you need any further help, please do not hesitate to contact us again on 0333 900 1133 and select option 2.
Kind regards,
DA
Ordered a refurbished iPhone 14 Pro Max…
Ordered a refurbished iPhone 14 Pro Max came with cheap charging wire, battery dead, once charged touch screen didn’t work send back and cancelled my contract.
March 24, 2025
Reply from Metrofone
Good Afternoon, Aled,
Thank you for your review.
I do apologise that you have not had the best experience with Metrofone.
I can see that we have now assisted you with a return and the handset is back and the contract has now been raised to the network to be disconnected.
We will take your feedback onboard and apologise there wasn't more we could do for you on this occasion.
Kind regards,
DA
Very efficient service
March 17, 2025
4 out of 5 for overall experience
4 out of 5 for overall experience, vfm and fast secure delivery of mobile. Star lost for failure to receive email acknowledgement of order. With this it would be 5 stars.
March 21, 2025
A great phone but like all new phones
A great phone but like all new phones , need to use them to understand them .
Ime sure it will be fine.
March 11, 2025
that the price is much cheaper
that the price is much cheaper, compared to other compatibles....
absolute 💯 happy easy to use quick decision fast delivery great service
February 20, 2025
Unprompted review
Great purchase and company
From search, to order and delivery Metrofone have (once again) been outstanding. An excellent experience.
March 7, 2025
Quick simple website
Quick simple website, this is the 2nd time I have used Metrofone. Very fast delivery.
February 26, 2025
Quick and easy
Quick and easy. Would recommend to others looking to purchase a new phone / contract.
February 21, 2025
Everything happened as stated
Everything happened as stated, phone arrived and number moved over as stated.
February 11, 2025
New mobile phone
Found a really good deal on Metrofone, the website is easy to use and delivery was excellent,I would recommend this website and I will definitely use again in the future
February 18, 2025
Very easy to use and quick service
Very easy to use and quick service, don’t need to fill out a huge amount of documents before ordering. Really recommend!
February 14, 2025
Everything happened as it was supposed…
Everything happened as it was supposed to with plenty of updates to keep me informed
February 13, 2025
Super fast delivery kept me informed…
Super fast delivery kept me informed with the process of the order thank you
February 12, 2025
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