Metro Imaging Reviews 1,803

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 4 out of 5 stars

I love the service - fast and efficient. The only thing i'd say needs improving is the website. I find it a bit confusing and always gets something wrong.

Rated 5 out of 5 stars

I've been using Metro Imaging for years, mostly for online self-service printing. I'm glad to report that nothing has changed post the merger/move. I still receive exactly what I expect to see, with a... See more

Rated 5 out of 5 stars

Unable to rate you because First class mail has not delivered after five working days. When do you think package will arrive? I am still unable to rate on this occasion (Royal Mail being an unwilli... See more

Company replied

Rated 5 out of 5 stars

We required several prints to complete the finishing touches to our pub and hotel here in London. We are delighted with the quality of the product. The pictures look amazing and really help lift the a... See more

Company replied

Company details

  1. Photo Printing Service
  2. Prints and Signs Store

Written by the company

40 years in the photographic industry has taught us that every person who works here is as important as our clients. Our aim is for a flexible workforce with multi-skilled and cross-trained people so that our level of expertise is second to none. We enjoy working in a friendly atmosphere and we want you to feel welcome too. Walk through our doors and you’ll find us a very approachable enthusiastic sort, just take a look at our staff profiles for a sneak peek into who we are and our backgrounds. We know a lot about photography and we take the time to understand your needs and tailor our service to best suit you. This personal approach, means that whatever you throw at us we are confident we can exceed your expectations. Don’t just take our word for it, drop in or give us a call and we’ll be happy to show you what Metro can do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great bw prints

Great bw prints. Well printed no marks and well packaged.
Could have done with a detailed list to remind me of my own selections and to help with my archives. I guess it’s better for the planet though.
So maybe I’ve missed the point.
Maybe included on the envelope sticker Etc. Apart from that I’m very pleased.

October 18, 2023
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Reply from Metro Imaging

Thank you for the positive comments and great feedback which we will pass to our Production team as we are always looking to improve.

Rated 5 out of 5 stars

Perfectly produced Giclée print on…

Perfectly produced Giclée print on Hahnemüle Fine Art Baryta paper. Consistently meticulous work. Thank you!

October 31, 2023
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Reply from Metro Imaging

Thank you for the positive feedback about our Giclee service, it is very much appreciated and we will let the team know.

Rated 5 out of 5 stars

The best

As always, nothing but greatness

October 16, 2023
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Reply from Metro Imaging

Thank you for your very positive feedback, it is very much appreciated.

Rated 5 out of 5 stars

The client loved it

The client loved the print quality. I was astonished that it reached them in under 24 hours of making the order. Great stuff

October 25, 2023
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Reply from Metro Imaging

Thank you for the very positive feedback and five stars. Glad to hear the client was satisfied with the service.

Rated 5 out of 5 stars

Fabulous service

Fabulous service. It was the first time I had been into Metro for over 20 years, and I was as impressed as I always used to be. Beautiful printing, done more quickly than the advertised turn around time; friendly and helpful.

October 2, 2023
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Reply from Metro Imaging

Very good to have you back at the lab! Thank you for the positive feedback and five stars, it is very much appreciated.

Rated 5 out of 5 stars

Always printed to such a high quality…

Always printed to such a high quality and in a timely fashion and they are very helpful if you get stuck or need things quicker. Very good customer service. I have used them for years and always been impressed.

September 28, 2023
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Reply from Metro Imaging

Thank you for the very positive feedback, I will share with the team and let us know if we can be of further support.

Rated 5 out of 5 stars

Good advice

Good advice, prints well done, and promptly delivered.

September 12, 2023
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Reply from Metro Imaging

Thank you for the positive review, let us know if we can be of support in the future.

Rated 5 out of 5 stars

Efficient

Efficient, good quality and quick.

September 25, 2023
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Reply from Metro Imaging

Hello and thank you for the five star review and comments, very much appreciated.

Rated 5 out of 5 stars

Beautifull prints.

Beautifull prints.
I have ordered some test prints of my paintings and I will defiantly order some more.
I have collected them personally and the person behind the till was kind enough to explain and show me different types of paper and prints.
Great service, and fast, I ordered on 17/09/23 and the order was ready on 19/09/23.
Thanks Metro Imaging

September 17, 2023
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Reply from Metro Imaging

Thank you! Your feedback is greatly appreciated and I will pass on to the team.

Rated 5 out of 5 stars

All excellent

All good - the printing, the delivery , & the ease of putting in the order. Especially as it was for a new client, paid for, & to be sent to to Singapore!!
Thankyou Metro team

July 30, 2023
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Reply from Metro Imaging

Hi, many thanks for the very positive feedback and hope the client in Singapore is happy with our work.

Rated 5 out of 5 stars

Fantastic find

Job well done-
They did an excellent job and were very helpful.
It would be more useful to be able to discuss paper types and quality of outcome with examples on site with subjects that are not always photographs

June 29, 2023
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Reply from Metro Imaging

Many thanks for the positive review and feedback. We have physical examples of papers at our main lab and you can also order a sample pack via the website. Alternatively please give us a call and we will do our best to advise.

Rated 5 out of 5 stars

Great service as always

Great service as always, ordered prints through easy to use online portal and were ready for collection next day.

Quality of prints are always perfect

August 1, 2023
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Reply from Metro Imaging

Thank you for the positive feedback regarding our services and glad you like the print quality.

Rated 5 out of 5 stars

Metro - at the top of their game.

Consistently high quality printing combined with outstanding customer care. If you value quality fine art reproduction, why go anywhere else.

August 7, 2023
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Reply from Metro Imaging

hello, many thanks for the very positive feedback, I will pass on your comments to the team and thank you for the five stars!

Rated 5 out of 5 stars

100% recommend

Great service, very fast and beautiful quality.

August 3, 2023
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Reply from Metro Imaging

Hi, many thanks for the five star review and glad you like the work!

Rated 5 out of 5 stars

Lovely C-type print

Lovely C-type print, speedily done.

July 16, 2023
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Reply from Metro Imaging

Thank you for the positive feedback it is very much appreciated and glad you like the print.

Rated 5 out of 5 stars

Fabulous service

Easy to order on the website, the prints came faster than expected and the quality was stunning

July 14, 2023
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Reply from Metro Imaging

Hi, thank you for your very generous feedback, it is greatly appreciated.

Rated 5 out of 5 stars

Perfect Prints

Excellent service, I ordered my prints online and they were ready the next day. They were supplied in a lovely hard backed envelope and easy to carry.

July 26, 2023
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Reply from Metro Imaging

Hi, Many thanks for the positive feedback and I'll pass on your comments to the team. Many thanks!

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