I spoke with Daniel at Metro Prepaid today to sort out my meter tariff. He was extremely helpful, clear, and patient. He explained their blended rate system simply, answered all my questions, and made... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am new to Metro Prepaid and have been impressed with their response time in replying to my meter registrations, plus queries via email. Today, I needed to speak to someone to explain in more deta... See more
Company replied
I rang directly through to the company on Tuesday, 15th October, after registering a prepaid meter. My tenant tried to credit meter after topping up twice. After the issue was reported to me, I rang... See more
Company replied
Daniel did a great job! He was very helpful, friendly, and made everything easy to understand. The whole experience was smooth and stress-free. Thank you, Daniel, for your excellent service. Highly re... See more
Company replied
Company details
Written by the company
Metro Prepaid helps landlords and tenants manage electricity usage, make and collect payments and reduce our carbon footprint with prepay electricity meters.
Contact info
United Kingdom
- metroprepaid.co.uk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 47% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Easy set up and even easier…
Easy set up and even easier registration process. Mathew made the hole process quick and straight forward.
January 26, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Mathew supported well and guiding till…
Mathew supported well and guiding till I get resolved the issues.... Prompt support and cooperation.
Thank you.
January 25, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Registration very fast and…
Registration very fast and straightforward. Quick response to enquiries.
January 24, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Matthew helped me with a problem i…
Matthew helped me with a problem i had... he was insanely helpful and guided me through every step.
January 23, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Straightforward explanation
Matthew was very efficient in explaining the process to set up a security password enabling the process of updating our unit price to run smoothly.
January 22, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Matthew was very helpful to me and…
Matthew was very helpful to me and answered all my questions and explained it so well
January 22, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I had a great experience with Metro…
I had a great experience with Metro Prepaid. Matthew was very helpful, professional, and friendly. He explained the process clearly and made everything easy to understand. Thank you for the support.
January 20, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Never seen this much quick service
Never seen this much quick service.
Thank you David R
January 20, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Ali is excellent!
Excellent and efficient customer service.
Ali was attentive and quickly resolved my issue. The quickest resolution to an issue I’ve ever had.
January 18, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great customer service and support from…
Great customer service and support from Mathew to install a meter.
January 16, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great person I recommend to hight…
Great person I recommend to hight commend
Really nice and
I recommend Mr Justin
January 14, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Very poor i call 20 call my card is new…
Very poor i call 20 call my card is new no warking but same answer go online go pay point my poblam last 4 days
January 14, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Getting the information i needed
So I spoke to David R, and he was very helpful and gave me information that I needed with correspondence while I was on my email guiding me through the steps I needed he went beyond his duty I am very delighted at the service 10/10
January 13, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Terrible service
Terrible service! I top up online my meter and the code didn’t work. I reached their customer service and they told me that the meter number was wrong. I requested the refund as I could not use the code created with the credit and they refused to do it. Now I have a code number to a different meter and can’t use it and they can’t cancel it. It’s so absurd that in 2026 the system doesn’t match the address with the meter code. I am sure that I put the right number otherwise their system doesn’t accept it. I want my money back!!! I want my refund or the credit on my meter!!
January 2, 2026
Unprompted review
Really helpful Everytime I get in…
Really helpful Everytime I get in touch! Always straight to the point and very fast and getting me any information requested and sorting out any issues.
January 12, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Rodney V had assisted me this time
Rodney V had assisted me this time. Im oblivious to this new system of card payment online etc.
He explained as easy as 1 2 3
September 24, 2025
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
The Agent Matthew was prompt and very…
The Agent Matthew was prompt and very helpful
January 11, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
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