I spoke with Daniel at Metro Prepaid today to sort out my meter tariff. He was extremely helpful, clear, and patient. He explained their blended rate system simply, answered all my questions, and made... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I am new to Metro Prepaid and have been impressed with their response time in replying to my meter registrations, plus queries via email. Today, I needed to speak to someone to explain in more deta... See more
Company replied
I rang directly through to the company on Tuesday, 15th October, after registering a prepaid meter. My tenant tried to credit meter after topping up twice. After the issue was reported to me, I rang... See more
Company replied
Daniel did a great job! He was very helpful, friendly, and made everything easy to understand. The whole experience was smooth and stress-free. Thank you, Daniel, for your excellent service. Highly re... See more
Company replied
Company details
Written by the company
Metro Prepaid helps landlords and tenants manage electricity usage, make and collect payments and reduce our carbon footprint with prepay electricity meters.
Contact info
United Kingdom
- metroprepaid.co.uk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
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Customer service was a bit poor
Customer service was a bit poor; they need to do better with payments over the phone.
September 10, 2026
Unprompted review
I spoke with Daniel at Metro Prepaid…
I spoke with Daniel at Metro Prepaid today to sort out my meter tariff. He was extremely helpful, clear, and patient. He explained their blended rate system simply, answered all my questions, and made the whole process stress-free. Excellent customer service—thank you
September 10, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Excellent customer service and very…
Excellent customer service and very prompt communication via WhatsApp. They provided a detailed and clear explanation of everything I needed to know. A special thank you to Matthew for his great cooperation and wonderful support. Thank you very much!"
September 4, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
great service all round
As always a great service with really good communication and helpful with any queries.
Delivery on time, came with easy to follow instructions the meters are easy to register and install with advice available from knowledgeable staff if you do have any issues
August 3, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Really pleased with the service
Really pleased with the service from Metro Prepaid today. I was upset after losing my receipt from a local shop. I chose to use the WhatsApp service rather than call. Feli was incredibly helpful and resolved the issue within a couple of minutes. Excellent service — thank you, Feli!
September 2, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Metro Great team fast & David was a…
Metro Great team fast & David was a great help very fast Thank you
September 2, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Very professional and helpful support…
Very professional and helpful support from Charne, I recommend Metro with pleasure.
August 28, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I talked with David he helped me to top…
I talked with David he helped me to top up very good.
August 28, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Early this morning I needed help with a…
Early this morning I needed help with a Metro Code and Nosa Sogidashe has of great quick prompt-full assistance - thanks Nosa for your time.
August 28, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Good and intelligent service from…
Good and intelligent service from MATTHEW. Rare and pleasant where most service providers fob you off onto robots or idiots. I'm assuming you aren't a bot Matthew!
August 24, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Quick response on WhatsApp.
Always prompt response on Whatsapp.
Makes a nice change to get a quick, polite response these days!
August 21, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Matthew Jurd was brilliant
Matthew Jurd was brilliant, really helpful and got my meters up and running in quick time
would highly recomend
August 21, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Called the 24hour service
Called the 24hour service, and my problem was sorted immediately
August 20, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I spoke with David
I spoke with David, he was super helpful, to the point, gave me the exact information I needed, the conversation didn’t take long, and I didn’t even have to wait long in the queue, and he patiently answered all my multiple questions.
August 19, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Matthew and David were great to deal…
Matthew and David were great to deal with especially on a Saturday night
So helpful highly recommended
August 15, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Patient and knowledgeable
They are professional and patient and wait with you on the phone to explain everything clearly. They also shared key information, helping us to understand the system and process.
August 14, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Very satisfied with my experience with…
Very satisfied with my experience with Metro Prepaid. KB was great, super efficient and solved my problem in less than 10 minutes and in a single phone call. Would definitely recommend!
August 14, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great company
Great company, very responsive to register our meter, chat with Jade and got email from Dave at Helpdesk, they helped us to register and get started, well done guys and thank you to Metro
August 13, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great and fast support though WhatsApp - Thanks Matthew
Spoke to Matthew, managed to answer my questions very quickly.
Also, very easy to talk to a real person on WhatsApp. Very convenient.
Thanks!
August 13, 2026
Unprompted review
Reply from Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
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