Mew Mews Fashion Reviews 1,511

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 560 reviews, reviewers had a great experience with this company. Customers are consistently happy with their purchases, praising the stylish designs and high quality of the products, which often exceed expectations and look even better in person than online. Many appreciate the durability of embellishments and the overall excellent craftsmanship, making them feel confident and receiving numerous compliments. The customer service is frequently highlighted for being responsive, helpful, and efficient in resolving issues and facilitating exchanges. People also note the smooth shipping process and timely delivery, with items arriving well-packaged and exactly as pictured. However, some customers also noted issues with product quality, describing items as cheaply made, with defects, and not matching the online images. There were also complaints about long delivery times, with some orders taking weeks or even months to arrive. Additionally, some reviewers experienced difficulties with returns and refunds, citing unhelpful customer service and a lack of proper resolution for defective products.

What people talk about most

Product

Clients share positive opinions on product, with many expressing satisfaction with the quality and appearance... See more

Quality

People report positive experiences with quality, with many consumers praising the high quality of materials,... See more

Order

Customers had ambiguous experiences with order, with many expressing significant frustration over delayed... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers experiencing significant... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a great experience with Mew Mews Fashion. The designs are stylish, the quality is good, and the items look just like the photos. Shipping was smooth and everything arrived nicely packaged. Overa... See more

Company replied

Rated 5 out of 5 stars

I’ve always loved corsets and corset-style dresses, and when choosing one, I pay close attention to the structure — whether it’s firm or soft. Soft corsets can lose their shape after a few awkward m... See more

Company replied

Rated 5 out of 5 stars

A woman friend of mine suggested to buy elegant and sensual dresses and so I did. Lot of choice, good quality, very smart features, good price. The only thing to improve the time of delivery in few d... See more

Company replied

Rated 5 out of 5 stars

I originally ordered a few dresses from this site just to try it out, and I honestly didn’t expect them to become some of my most complimented outfits. Every time I wore one of the dresses, someon... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Founded in Aug 2021, Mew Mews is a woman fashion and lifestyle brand committed to helping women of all shades and shapes feel confident and sexy. Every time you purchase our hand-made dresses designed with love, you are not only investing in yourself but also supporting a woman-owned business and helping us empower women all over the world.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Absolutely Stunning

I loved every dress ordered from Mew Mews. High quality materials and designs, cutting edge and distinctive. Something for every taste and elegant for any age.

February 19, 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Lily! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 5 out of 5 stars

Great quality!

My skirt set arrived and the quality and fit were way better in person than expected. For context, I ordered a skirt set, midi dress and blouse and pants set. All of which are amazing. The material is not thin or cheap. The sewing and stitching is exactly what it should be. Mewmews has become my new obsession!

February 9, 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Whitney! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 1 out of 5 stars

Very bag quality and they do not accept returns

I ordered a dress for £150, when it arrived it looked like a very cheap copy of what was presented on their website. When I tried to return it they told me my only option was to exchange for a gift voucher of % of the dress value and that I could keep the dress (that I did not like and wanted to return). Eventually after weeks of back and forth they agreed to return, at my own cost. I followed their instructions to send it back, (they would not provide an email address or a phone number or a tax id required by the shipping companies). Anyway when eventually the return arrived to their warehouse they rejected it and the feedback to the courier company was that they did not order it!! When I contacted them further about this they no longer respond to my emails. Be warned, it’s not worth the hassle - £150 plus £30 for return. Customer service is friendly yes but they don’t solve the issue and as I mention above stopped responding. I doubt positive reviews are genuine

February 21, 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Alicja! We're truly sorry to hear about your experience. This is not the impression we want any of our customers to have. Please kindly be aware that all international returns must go through customs clearance, and the reason your returned parcel is sent back to you is that the parcel did not pay the customs fee. Sorry again for any inconvenience caused to you. Your understanding will be appreciated.

Rated 5 out of 5 stars

The quality is so good

The quality is so good, I’m in love with the dress

February 13, 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Sheila! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 1 out of 5 stars

Terrible experience with them and I…

Terrible experience with them and I would NEVER use them again. The item didn’t fit and was terrible quality. They don’t offer a refund and only offered 75% gift card and want to charge me £30 to return the item! Awful return policies. The dress was for a very special occasion and cost me a lot of money that I have now lost. Would never purchase from them again.

February 20, 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Abbie! We’re very sorry to hear about your poor experience with the fit and quality of your dress, as well as our return policy. We understand how frustrating this must be, especially for a special occasion.More importantly, we want to know more about your situation and figure out how we can make this right. Please email us at info@mewmews.com with your order number and we will work out a solution together! Thanks

Rated 1 out of 5 stars

You don’t get your order 😞

I placed an order in January it sends you to the shop app, the item still hasn’t been dispatched and we are on the 18th Feb ! It does not declare its a special order on the listing , if it was it should classify as 7-15 working days before dispatch even if it was, however my order comes in the criteria of 3-5 business days before dispatch and the Shop app says my order has still not dispatched!! . 2 emails to the business with no replies ! My first purchase and so far I would never purchase again. I’m calling my bank today.

January 15, 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Rachy! We're very sorry to hear that your order has not been dispatched and that your emails have gone unanswered. This is frustrating and we understand your decision to contact your bank. More importantly, we want to know more about your situation and figure out how we can make this right. Please email us at info@mewmews.com with your order number and we will work out a solution together! Thanks

Rated 1 out of 5 stars

So far my experience is SHOCKING.!

So far my experience with this company is the absolute worst EVER. The sizing is not true to size. I have now sent THREE emails with no response, and I need to return these items. How many times do you need to email a company without a response.??The customer service is shocking with nobody whatsoever that you can talk to. Stay well away from this company ... You have been WARNED.!!!

February 16, 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Michelle! We deeply regret the frustration you've experienced with sizing and our lack of response to your return requests. This is not acceptable, and we want to make it right. More importantly, we want to know more about your situation and figure out how we can make this right. Please email us at info@mewmews.com with your order number and we will work out a solution together! Thanks

Rated 5 out of 5 stars

Trecia birthday experience

The dress was stunning

February 14, 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Trecia! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 5 out of 5 stars

Helpful customer service

Helpful customer service, provided prompt response to my questions and concerns. Can't wait to receive it.

February 15, 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Alisa! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 5 out of 5 stars

Best dress 👗

Best dress 👗

February 16, 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Elena! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 1 out of 5 stars

I will NEVER purchased from here again!!!

This company is the definition of 'bait and switch'... in the past I ordered $$$$ pieces and they were great quality for the money and as advertised. I bought several pieces back in December for holiday parties, NYE, and my January birthday and they were ALL HORRIBLE. Cheapest material and embellishments, with them already falling off or hanging on by glue. This fast fashion at a premium price, and they also don't tell you that some pieces will take 2-months to receive. I actually forgot about the dress I ordered back in beginning of December and arrived today. I literally laughed at it when I opened it, it is by far the most sad excuse for a 'top quality' influencer favorite dress (Qaeltrix Strapless Acrylic Mini Dress) I am just going to throw it away. Please be aware as you won't get what you pay for ordering from this company. I will NEVER purchased from here again and cannot express my warning and disappointment enough.

February 12, 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Yacht! We're truly sorry to hear that the quality of your recent orders did not match your previous experiences with us. This is disappointing and we understand your frustration. More importantly, we want to know more about your situation and figure out how we can make this right. Please email us at info@mewmews.com with your order number and we will work out a solution together! Thanks

Rated 1 out of 5 stars

They lost my package

They lost my package, I never received it . it was supposed to be for Halloween (10/2025) four months later (2/26) it still hasn’t arrived , I told them to refund me - they told me they can only give me a partial refund and charge me $15 for shipping ! For a package I never received . this is unbelievable. Will never be ordering from them again

February 12, 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Randa! We are truly sorry to hear that your package was lost and that you never received it. More importantly, we want to know more about your situation and figure out how we can make this right. Please email us at info@mewmews.com with your order number and we will work out a solution together! Thanks

Rated 5 out of 5 stars

Delivery was fast and outfit was exactly as seen in the shopping website

Delivery was fast, and the dress? Was exactly as seen in their shopping website! Even prettier.
My perfect size was sent to me and I enjoyed shopping from them!❤️

February 2, 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi love! Thank you so much for your lovely review! We're thrilled to hear your dress arrived quickly and was even prettier in person. So glad the fit was perfect and you enjoyed shopping with us ❤️ Wish you a great day!

Rated 1 out of 5 stars

Dress never recieved, utter nightmare

i ordered a dress from mewmews back in December of 2025, the package was expected to arrive 2 weeks after i’d placed my order. I kept checking the shipping updates every so often as i do with most of my orders and i didn’t see much of an update upon my item (about just under a month after ordering) so i contacted the UK delivery service for MewMews (Yodel) who then told me my address is invalid and i had to fix it for them to send the item, so i did. Then I had no further updates for another 2 weeks before having to email again to locate my package to be told it was under a stop and return. It was cutting close to the event I wanted to wear my dress for so I had started to panic, having read the reviews on trust pilot I went straight to my bank and placed a dispute before informing the company. My bank gave me the money back temporarily and I thought maybe id had a close call and it was all over. Only to find out this morning (11th of February 2026) that the company has challenged the dispute even though I never even got my dress and they have it now. This issue has really upset me as I wasn’t even able to go to my event as i had installed far too much faith in this company in believing that it would arrive before it got too late which meant when I had refunded it, I had no time to get another dress. Now I’m being told that my dispute is being challenged when I never even received my delivery? This has made me feel incredibly anxious and frustrated as this dress costed £90 and now I don’t think I’m going to keep my money or anything, if the challenge results in my dispute money being given back to the company I’m £90 out of pocket and not a mere thing to show for it aside from stress and frustration. Safe to say I will never ever be buying from here again after this nightmare.

December 13, 2025
Unprompted review
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Reply from Mew Mews Fashion

Hi Scarlett! Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience this has caused. We have reviewed your order and email records, and we have emailed you to offer solutions to resolve this matter. However, we have not received a response from you via email. Please check your mailbox and email back our team to resolve the issue asap. Kindly note that your parcel was returned to the sender due to an incorrect shipping address, and we have never received a request to update the delivery address before the order was shipped. Sorry for any trouble caused to you and waitting for your email. Wish you a great day!

Rated 5 out of 5 stars

Great quality and gorgeous dresses

Great quality and gorgeous dresses, always something special ❤️

February 10, 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi JENNIFER! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 5 out of 5 stars

A high fashion and high luxury product

A high fashion and high luxury product. Perfect shipping and you make a great impression with these dresses.

February 5, 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Giorgia! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 5 out of 5 stars

Amazing brand!!!❤️❤️

February 7, 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Veronica! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 4 out of 5 stars

I had a great experience with Mew Mews… Stylish and good quality

I had a great experience with Mew Mews Fashion. The designs are stylish, the quality is good, and the items look just like the photos. Shipping was smooth and everything arrived nicely packaged. Overall, I’m very happy with my purchase.

February 10, 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Chinny! Thank you so much for your wonderful feedback! We're thrilled to hear you had a great experience with your order and appreciate you taking the time to share your kind words about our designs, quality, and shipping. We look forward to welcoming you back again soon!

Rated 5 out of 5 stars

The dress is stunning!

The dress is stunning!
The fit is perfect and it came exactly as described. It is beautifully made. It's more then what I would normally spend on a dress but worth every cent!
Very happy with my purchase.

February 9, 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Nina! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 4 out of 5 stars

Would be 5 stars if the return process was easier.

I would give this company 5 stars if they had an easier exchange program.
If you need to return, they will only exchange or give you store credit.
Their clothes are unique and beautiful. Sizing is not standard on every item, so be sure to read the size guide. Even this can be off.

February 8, 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Melinda! Thank you for sharing your feedback. We sincerely apologize for the frustrating experience you had with our exchange process. We take customer feedback very seriously, and we are in the process of implementing a more flexible return policy. More importantly, we want to make it right for you! Could you email us at info@mewmews.com about your order and we will work out a solution with you

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