Mexistuff Reviews 2,551

I preordered something for a birthday gift. They ended up telling me they sold out even though I PREORDERED it. This was months after they told me it would be in. I was trailed along for months until they finally tried to offer me credit. No thanks. Customer service sucks.

Totally in Love with my Mazapán suite cases.

The bag is beautiful. And great quality. Even though my issue was an easy fix; the straps were twisted. I felt that the assembly wasn't important. Its not a cheap purchase. And now the straps have come undone 2x. So I had to fix the issue myself with a hot glue gun.

I got my beautifully design bag. But when I went to put stuff in it the strap flew off. I had t go looking for what was attaching it to the bag. The screw in tighning plastic connectors are inconvenient. They keep in coming loose. I am a teacher and I bought the bag to help with load. But unfortunately I have to ensure all screw on pieces are tight every time I pick it up.

Improve communication for items that won't shop for several weeks. I was told my bag won't arrive until may. Need more realistic lead time when ordering online

Shipping was fast and I absolutely love this bag. It’s perfect for keeping in my car and packing it with stuff for my kids during outings.

I love my little carry one Mazapan suitcase.

I placed a pre-order on March 9, 2026 for a backpack that was supposed to be shipped/received by mid-April only to get an email notice saying that they had a lot more people order these bags and would need to delay shipping by over a month. When attempting to cancel the order I was told that they can’t cancel preorders and would need to wait up to 3 months after the order was supposed to ship in order to request a refund. I am moving in early May and these disgusting scammers have absolutely no integrity. They have a BBB rating of F and I had to file a complaint with the state’s business division.

The socks we ordered are awesome and they came in really fast!!

Did a bag pre order 1/22/26 - Still have not received anything or any notice.

Mexistuff has beautiful products! I have two of the Talavera tumblers and love them! Vibrant designs and the quality is great. Be prepared to wait as their pre-order items are just that. Both items took a good while to arrive - one several months. Customer service is great and will alert you when your items ship. Items are clearly marked "pre-order" on the website. Be sure to order early if it's needed by a special date.

Easy and efficient to order

Any time there was an issue with my order or they couldn't fulfill it, I was informed and given a choice about what I wanted to do. They staff at Mexistuff were helpful and accommodating.

It was very easy to find what I wanted and order on the website. I was kept up to date on the progress at every step. My items were well packaged and arrived within a few days. I loved the two Bordado tote bags, pantuflas and tote charms I ordered. Everything is so cute and I’ve received so many compliments from friends and strangers alike. Guaranteed I say I bought it at MexiStuff!

Great product quality

Do not buy, they will not send your order, and they will stop answering your emails.
Scam

I purchase 2 pairs of concha slippers. They never arrived to my home. I contacted customer service, since I didn’t buy their “insurance” they basically told me they couldn’t help me. Save yourself the trouble. Don’t order from this website.

Customer service is extraordinary. Very responsive and helpful. I would definitely recommend this company hands-down!