Lauren was great. She was super courteous, patient and helpful. She helped me navigate the app transfer process whilst on the phone to transfer funds. The app could do with some enhancements to... See more
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I have been with this credit union for years even before the name change. Its a fantastic business that puts community first and hasn't succumbed to total automation. You can always talk to their advi... See more
I recently joined Credit Union wanting foreign exchange as my own bank no longer does this. I found the transaction painless, friendly and easy. I have since joined and am gradually using more & mor... See more
I was worried about something, dropped into Member First, they looked after me brilliantly and answered all my questions, really sound people. This is the way Credit Unions should be run- RW
Company replied
Company details
About Member First Credit Union
Written by the company
Member First Credit Union offers great value loans and hassle-free savings. We're member owned and not-for-profit, serving communities across North Dublin.
Great Value Loans
Hassle-Free Savings
Join Online Now
Contact info
Artane Roundabout, Malahide Road, Artane, D05 FH97, Dublin 5, Ireland
- (01) 851 3400
- info@mfcu.ie
- mfcu.ie
4.6
Excellent
352 reviews
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Perfect on point customer service and…
Perfect on point customer service and super quick. Karen is a star.
June 12, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
This credit union is unprofessional
This credit union is unprofessional. Despite being closed on bank holiday Saturday, they decided that's not enough and through up a sign on the door that a 3 Yr old would wrote better, to say they closed again on Tuesday (sure why not , the sun is shining and there us slabs of beer to be drunk) how are they still open with thus level of professionalism?
June 6, 2023
Unprompted review
Reply from Member First Credit Union
Hi Barbara, thank you for your feedback. A member of our team will be in contact with you.
Very fast & efficient
May 8, 2023
Staff are always very pleasant and…
Staff are always very pleasant and extremely helpful!
April 20, 2023
I've been having trouble logging in due…
I've been having trouble logging in due to a lost phone and password details. It was all sorted very quickly and efficiently so thank you.
March 31, 2023
New member experience
Transferring membership and Karen was so helpful with information. Great experience.
March 30, 2023
Very efficient.
March 30, 2023
Easy access to online facilities and…
Easy access to online facilities and always keep the members well informed.
March 20, 2023
Excellent customer service...manners…
Excellent customer service...manners and politeness ...
March 18, 2023
Extremely helpful and very informative
March 22, 2023
Excellent service
This bank made it easy stressless to open an account with them the lady went all the way to assist me realy I had a good service
March 14, 2023
Lovely,knowledgeable,helpful girl that…
Lovely,knowledgeable,helpful girl that assisted me at the counter.
March 10, 2023
Prompt and efficient email CS
February 28, 2023
Speed of assistance was really great
March 6, 2023
Fast and sufficient
March 13, 2023
My query was responded to very quickly…
My query was responded to very quickly and I was given the option for further assistance if needed.
March 14, 2023
Grandparent privilege
I appreciate with so much dishonesty in the world precautions must be taken, but as a grandmother I wanted to leave accounts for my grandchildren, however because of so many rules I cannot simply do that and felt I was treated like a criminal when even lodging money to my grandsons account. Couldn't open one for another grandson without parental consent etc. which I find a ridiculous situation - taking away a simple pleasure for a grandparent.
March 2, 2023
Reply from Member First Credit Union
Hi Bernadette, thank you for your feedback. We would like to discuss this further with you. Please send us an email to info@mfcu.ie so we can follow up for you.
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