put an order in, got it when told I would, delivery driver very helpful, put the timber exactly where I wanted it ,good grade of timber,and I was happy with the price given.
Company replied
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See what reviewers are saying
Great service from real people who treat you like a valued customer, whether you're buying a few bits for a project or enough to built a summer house. Helpful and honest advice no matter if you don'... See more
Sales office communication excellent. Less stock in yard from what I had ordered online but I was kept up to date when rest of order in stock and then out for delivery. Delivery safe and careful, resp... See more
Company replied
Easy to use website.Hsd to add a few items to delivery in person.Salesman very helpful. Items delivered on time no hassle.Would use again.
Company replied
Company details
Written by the company
MGM Timber (Scotland) Ltd was established in 1991 and has grown to become Scotland’s local merchant of choice for both trade and retail customers. Over the last 20 years we have built a reputation for offering quality products at competitive rates, backed up with an unrivalled level of service to our customers. We trade with blue chip companies and local authorities as well as the local tradesman and an ever increasing retail customer base. Whether we are providing you with a brand new kitchen, new door or a complete new timber floor we guarantee the same level of excellent service and care. We have invested heavily in our showrooms, which are aimed at providing our customers with a clean and friendly environment to view our products. We pride ourselves on having local knowledge in each of our branches across Scotland, with staff who are well known and respected in their communities. It is this which we believe makes MGM your local timber merchant of choice.
Contact info
Shawfarm Road, KA9 2TR, Prestwick, Scotland, United Kingdom
- 01292 471147
4.8
Excellent
560 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy to use online
Easily ordered online and materials waiting for collection within 2hours
April 8, 2026
Fast,friendly and reliable
Easy to use website.Hsd to add a few items to delivery in person.Salesman very helpful.
Items delivered on time no hassle.Would use again.
April 4, 2026
Reply from MGMTimber - Prestwick
Hi,
Thank you for your kind words about our helpful branch team. We're glad to hear that we could assist you and that you enjoyed your experience shopping with us.
Kindest Regards
MGM Timber
Quick and helpful...the young man that…
Quick and helpful...the young man that dealt with me was knowledgeable and very polite
March 30, 2026
Reply from MGMTimber - Prestwick
Hi Nigel,
Thank you for your kind words about our helpful staff, we look forward to serving you again in the future.
Kindest Regards
MGM Timber
fence wood.
put an order in, got it when told I would, delivery driver very helpful, put the timber exactly where I wanted it ,good grade of timber,and I was happy with the price given.
March 30, 2026
Reply from MGMTimber - Prestwick
Hi George,
Thank you very much for your kind review.
We really appreciate your feedback about your experience and our lovely delivery driver.
We look forward to seeing you again soon!
Kindest regards,
MGM Timber.
Excellent service
Great service from start to finish. Extremely helpful and polite service. Will be my go to place from now on.
March 25, 2026
Reply from MGMTimber - Prestwick
Hi,
Excellent service is exactly what we're striving for so this is great to hear. Thank you very much for taking the time to leave us your review.
Kindest Regards,
MGM Timber
Order was late as it seemed to not be…
Order was late as it seemed to not be on their system ,then when it did a finally arrive ,it was only part of the order .
March 11, 2026
Reply from MGMTimber - Prestwick
Hi Steven,
Thank you for your feedback.
We are so sorry to hear of the confusion and difficulties you had faced with your order and we would love to discuss this further with you.
We have tried to call you however unfortunately have been unable to get through to you. If you would like to discuss this with our customer service team, please do reach out to us at web.help@mgmtimber.com.
Kindest Regards,
MGM Timber.
Excellent place for wood
Excellent place for wood. Order online collect whenever suits. Very helpful staff.
March 12, 2026
Reply from MGMTimber - Prestwick
Hi Paul,
Thank you for your kind words about our helpful branch team. We're glad to hear that we could assist you and that you enjoyed your experience shopping with us.
Kindest Regards
MGM Timber
Excellent to deal with
Excellent to deal with - altered delivery times to suit me with no problems
March 1, 2026
Reply from MGMTimber - Prestwick
Hi Linda,
We're thrilled to hear that you found your experience with us to be excellent. We appreciate you taking the time to share this positive experience.
Kindest Regards,
MGM Timber.
easy to order and prompt delivery
February 25, 2026
Reply from MGMTimber - Prestwick
Hi Alan,
Thank you for your lovely review, we are so pleased that you enjoyed your shopping experience with us and we look forward to serving you again in the future.
Kindest Regards
MGM Timber
Reply from MGMTimber - Prestwick
Hi Mr Oliver,
Thank you for your lovely review, we are so pleased that you enjoyed your shopping experience with us and we look forward to serving you again in the future.
Kindest Regards
MGM Timber
Absolutely fantastic all round
Absolutely fantastic from start to finish. Excellent customer service. Easy ordering process. Delivery on a day that suited me. Thank you
January 28, 2026
Reply from MGMTimber - Prestwick
Hi Lesley,
Excellent service is exactly what we're striving for so this is great to hear. Thank you very much for taking the time to leave us your review.
Kindest Regards,
MGM Timber
Great service
Easy online ordering, good communication with MGM regarding delivery, delivery was prompt and driver was extremely good and thoughtful.
Overall a great timber experience.
February 3, 2026
Reply from MGMTimber - Prestwick
Hi Garry,
Thank you for your positive feedback. We're glad to hear that you found our website easy to use and that our branch team and delivery drivers were helpful. We strive to provide a seamless online experience and excellent customer service.
Kindest regards,
MGM Timber
Reply from MGMTimber - Prestwick
Hi Joyce,
Thank you for your lovely review, we are so pleased that you enjoyed your shopping experience with us and we look forward to serving you again in the future.
Kindest Regards
MGM Timber
Reply from MGMTimber - Prestwick
Hi Ally,
Thank you very much for your kind review.
We really appreciate your feedback about your experience and our lovely delivery driver.
We look forward to seeing you again soon!
Kindest regards,
MGM Timber.
The Prestwick branch are a great bunch
The Prestwick branch are a great bunch, helpful and ready to offer advise for a novice DIY'er .
Also helps its 100yard from the works front door ;-P
December 12, 2025
Reply from MGMTimber - Prestwick
Hi,
Thank you for your kind words about our helpful branch team. We're glad to hear that we could assist you and that you enjoyed your experience shopping with us.
Kindest Regards
MGM Timber
Good custimer service.
Company contacted me timeously and the delivery driver followed ibstructions duribg delivery. Excellent.
December 28, 2025
Reply from MGMTimber - Prestwick
Hi Craig,
Thank you very much for your kind review.
We really appreciate your feedback about your experience and our lovely delivery driver.
We look forward to seeing you again soon!
Kindest regards,
MGM Timber.
The service was good and communication…
The service was good and communication around delivery times was great. It was a quick service. However, two out of the twelve lengths of 25x50 treated timber were unusable due to damage and dampness.
November 25, 2025
Reply from MGMTimber - Prestwick
Hi Cameron,
Thank you so much for taking the time to leave us a review,
we are pleased to hear you you were happy with your delivery and the communication from our branch, however we are so sorry to hear 2 lengths of timber arrived damaged, our customer service team have reached out to you direct to resolve this with you.
Kindest Regards,
MGM Timber
Local legends
MGM are a local business and I’m always happy to support those nearby. They called to arrange delivery and confirm the order details the very next day and delivered within a day!
Absolutely great service. I was very apprehensive ordering, as my order was small and I was a diy customer and I’m sure they are used to larger orders. The wood was delivered onto my driveway as requested and it is really good quality. It has helped me to build my dream dining table from scratch!
Really really happy and grateful for the fantastic service. Definitely recommend ordering from them. Thank you!
November 17, 2025
Reply from MGMTimber - Prestwick
Hi,
Thank you for your kind words about our products and delivery service. We're glad to hear that everything met your expectations.
Kindest Regards
MGM Timber
Easy ordering on Web site & great…
Easy ordering on Web site & great customer service when I had to amend order.
September 21, 2025
Reply from MGMTimber - Prestwick
Hi David,
Thank you very much for your kind review. It's great to hear that you experienced great service with both our website and branch team.
Kindest Regards
MGM Timber
Reply from MGMTimber - Prestwick
Hi,
Thank you for your lovely review, we are so pleased that you enjoyed your shopping experience with us and we look forward to serving you again in the future.
Kindest Regards
MGM Timber
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