Great service from real people who treat you like a valued customer, whether you're buying a few bits for a project or enough to built a summer house. Helpful and honest advice no matter if you don'... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sales office communication excellent. Less stock in yard from what I had ordered online but I was kept up to date when rest of order in stock and then out for delivery. Delivery safe and careful, resp... See more
Company replied
MGM are a local business and I’m always happy to support those nearby. They called to arrange delivery and confirm the order details the very next day and delivered within a day! Absolutely great s... See more
Company replied
Would have been 5 stars if delivery had arrived am as advised waited in. But driver off loaded himself left materials beside house compensated for delay.
Company details
Written by the company
MGM Timber (Scotland) Ltd was established in 1991 and has grown to become Scotland’s local merchant of choice for both trade and retail customers. Over the last 20 years we have built a reputation for offering quality products at competitive rates, backed up with an unrivalled level of service to our customers. We trade with blue chip companies and local authorities as well as the local tradesman and an ever increasing retail customer base. Whether we are providing you with a brand new kitchen, new door or a complete new timber floor we guarantee the same level of excellent service and care. We have invested heavily in our showrooms, which are aimed at providing our customers with a clean and friendly environment to view our products. We pride ourselves on having local knowledge in each of our branches across Scotland, with staff who are well known and respected in their communities. It is this which we believe makes MGM your local timber merchant of choice.
Contact info
Shawfarm Road, KA9 2TR, Prestwick, Scotland, United Kingdom
- 01292 471147
4.8
Excellent
563 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Local legends
MGM are a local business and I’m always happy to support those nearby. They called to arrange delivery and confirm the order details the very next day and delivered within a day!
Absolutely great service. I was very apprehensive ordering, as my order was small and I was a diy customer and I’m sure they are used to larger orders. The wood was delivered onto my driveway as requested and it is really good quality. It has helped me to build my dream dining table from scratch!
Really really happy and grateful for the fantastic service. Definitely recommend ordering from them. Thank you!
November 17, 2025
Reply from MGMTimber - Prestwick
Hi,
Thank you for your kind words about our products and delivery service. We're glad to hear that everything met your expectations.
Kindest Regards
MGM Timber
Easy ordering on Web site & great…
Easy ordering on Web site & great customer service when I had to amend order.
September 21, 2025
Reply from MGMTimber - Prestwick
Hi David,
Thank you very much for your kind review. It's great to hear that you experienced great service with both our website and branch team.
Kindest Regards
MGM Timber
Reply from MGMTimber - Prestwick
Hi,
Thank you for your lovely review, we are so pleased that you enjoyed your shopping experience with us and we look forward to serving you again in the future.
Kindest Regards
MGM Timber
Reply from MGMTimber - Prestwick
Hi Angela,
Thank you for your kind review, it's lovely to hear that you were happy with the service from our wonderful Prestwick team. We pride ourselves on our product quality and it is great to hear your feedback.
We hope to see you again soon,
MGM Timber.
Gentleman assisting me helped bring the…
Gentleman assisting me helped bring the material to my car even though the weather was horrible. He was polite and courteous at all times. I was very grateful!
November 12, 2025
Reply from MGMTimber - Prestwick
Hi Martin,
Thank you for your positive feedback, it's great to hear that you enjoyed your experience with our team at Prestwick!
Kindest Regards,
MGM Timber
Super dooper
October 30, 2025
Reply from MGMTimber - Prestwick
Hi Jim,
Thank you for your lovely review, we are so pleased that you enjoyed your shopping experience with us and we look forward to serving you again in the future.
Kindest Regards
MGM Timber
they had what I needed and they helped…
they had what I needed and they helped me load the van
October 15, 2025
Reply from MGMTimber - Prestwick
Hi Brian,
Thank you for your positive feedback, it's great to hear that you enjoyed your experience with our team at Prestwick!
Kindest Regards,
MGM Timber
Always very quick delivery.
Always very quick to deliver.
Have bought a lot of timber from this company over the years and they never disappoint.
Very friendly staff and great communication.
October 20, 2025
Reply from MGMTimber - Prestwick
Hi Pauline,
Thank you for your lovely review, we are so pleased that you enjoyed your shopping experience with us and we look forward to serving you again in the future.
Kindest Regards
MGM Timber
Reply from MGMTimber - Prestwick
Hi Rose,
Thank you for your kind words about our helpful branch team. We're glad to hear that we could assist you and that you enjoyed your experience shopping with us.
Kindest Regards
MGM Timber
we have bought several different wood…Hand rail
we have bought several different wood pieces ranging from fencing to skirting’s and this time it was hand rail for stairway .
Wpuld highly recommend great sevice and value every time
September 22, 2025
Reply from MGMTimber - Prestwick
Hi Margaret,
Thank you very much for leaving your review! We are always so pleased to hear when our customers have received great service from us.
Kindest Regards,
MGM Timber
Reply from MGMTimber - Prestwick
Hi Tony,
Thank you very much for your kind review.
We really appreciate your feedback about your experience and our lovely delivery driver.
We look forward to seeing you again soon!
Kindest regards,
MGM Timber.
Efficient
Efficient, well informed about stock and when delivery will be , and always helpful for unloading , can't fault mgm in anyway plus competitive prices
October 2, 2025
Reply from MGMTimber - Prestwick
Hi Ian,
Thank you for your kind words about our service. We're glad to hear that you had a great experience with us.
Kind Regards
MGM Timber
Very friendly and efficient delivery
Very friendly and efficient delivery. First time I’ve used them but will definitely be using again for timber requirements.
September 23, 2025
Reply from MGMTimber - Prestwick
Hi Jim,
Thank you very much for leaving your review! We are always so pleased to hear when our customers have received great service from us.
Kindest Regards,
MGM Timber
Product was delivered quickly
Product was delivered quickly.
Driver easily converced with myself.
Timber worldwide is expensive but, it would've nice for it to be cheaper but hey ho!
September 18, 2025
Reply from MGMTimber - Prestwick
Hi Bill,
Thank you for your kind words about our products and delivery service. We're glad to hear you enjoyed your experience with us.
Kindest Regards
MGM Timber
Reply from MGMTimber - Prestwick
Hi,
Thank you for your lovely review, we are so pleased that you enjoyed your shopping experience with us and we look forward to serving you again in the future.
Kindest Regards
MGM Timber
Good prices and quality
Good prices and quality. Delivery team excellent.
Only gripe was the six days from ordering to delivery!
September 10, 2025
Reply from MGMTimber - Prestwick
Hi Alan,
Thank you for your kind words about our service. We're glad to hear that you had an excellent experience with us and we hope to see you again for your future projects!
Kindest Regards
MGM Timber
Ordered on line for local pick up .
Ordered on line for local pick up .. communication was great and order ready very quickly along with a summer discount. The staff on site were helpful and assisted in loading the order.. great company
August 26, 2025
Reply from MGMTimber - Prestwick
Hi Robert,
Thank you for your positive feedback, it's great to hear that you enjoyed your experience with our team at Prestwick!
Kindest Regards,
MGM Timber
Reply from MGMTimber - Prestwick
Hi Beth,
Thank you for your kind words about our service. We're glad to hear that you had a great experience with us.
Kind Regards
MGM Timber
Reply from MGMTimber - Prestwick
Hi Malcolm,
Thank you for your lovely review, we are so pleased that you enjoyed your shopping experience with us and we look forward to serving you again in the future.
Kindest Regards
MGM Timber
Reply from MGMTimber - Prestwick
Hi Jessica,
Thank you for your kind words about our helpful branch team. We're glad to hear that we could assist you and that you enjoyed your experience shopping with us.
Kindest Regards
MGM Timber
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.