MGP Heathrow 

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Rated 1 out of 5 stars

1.5 hours waiting, rude responses and the driver had no idea what he is doing. After one hour, they asked me to go to level 5 to the pick up because they are 5 min away. Since then I waited anothe... See more

Rated 5 out of 5 stars

These guys have my repeat business for good, or at least the foreseeable future. They are decent value and have frequent early-bird discounts, they turn up when they say they will and manage the hand... See more

Rated 5 out of 5 stars

Drop off and pick up worked very well without delay and handover/collection took minimal time. Great service. Instructions to LHR short term car park for pick up on return from Terminal 3 Arrival... See more

Rated 1 out of 5 stars

Very unhappy! Please ignore previous good review! How ironic! Subsequently found my sat nav had been taken, no damage so clearly an inside job - absolutely no interest from the company - no apology... See more

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Rated 1 out of 5 stars

Stole my sat nav!!

Very unhappy! Please ignore previous good review! How ironic! Subsequently found my sat nav had been taken, no damage so clearly an inside job - absolutely no interest from the company - no apology, no "we'll check the CCTV of our supposedly secure parking", no goodwill gesture, nothing! Gutted... another £100 on top of the cost - should have paid a bit more and gone with a reliable company in the first place.

May 24, 2014
Unprompted review
Rated 5 out of 5 stars

Faultless Service. Highly Recommended

Takes a lot of the stress out of the whole airport parking experience and makes it much more pleasant. You get straight into holiday mode after handing your car over on the way out and you avoid the hassle of getting to your car when you return tired from travelling back and you can get straight into your car and set off home straight away. Faultless Service. Highly Recommended.

May 23, 2014
Unprompted review
Rated 2 out of 5 stars

Disappointing

Took over 45 minutes for my car to be collected. Car was quite dirty upon being returned.

Used them many times. First complaint ever. Hoping it was a clitch. But really annoying to use them this time.

May 17, 2014
Unprompted review
Rated 5 out of 5 stars

drivers are polite, service is what one hopes for after a long journey

i have use the service for the past 3 years, i have called them when its last minute they always are really helpful, so far the times to collect and deliver back are really good,, don't think I waited more than 10 minutes..I travel a lot of long distance, when you get in all you want is to get your car and go,, these guys just do what they advertise
lets hope they keep the service high..... I give them a a perfect 10

May 10, 2014
Unprompted review
Rated 1 out of 5 stars

Car scratched - company denied any responsibility

Returned to car after having left it with MGP for a week. Very obvious scratch to back panel. The attendant was not particularly helpful on how best to address this. E-mailed the company who after almost a week, wrote back saying that they had spoken to the attendants at Heathrow and as the car had only been moved a small distance while in their care, they could not take blame. No mention of the fact that no scratches were noted on the initial inspection at drop-off. I will not be using this company again.
In the future, will be booking airport parking directly through the heathrow website.

April 30, 2014
Unprompted review
Rated 1 out of 5 stars

Hughley disappionted

The fact that the car was clearly damaged on return and despite the fact that I made comment about its appearance and sent pictures to the company on my arrival home there was not even a gesture to at least acknowledge that something might have happened. As a very fussy car owner I notice every possible new mark.

April 29, 2014
Unprompted review
Rated 1 out of 5 stars

Set fire to your car rather than leave it with these people

I waited at Heathrow Terminal 3 for 1 hour 40 minutes for my car to be delivered back to me. I called several times for updates and on EVERY occasion I was lied to. Examples: 1) they said the car was 'in the Terminal 3 Tunnel' - that's 300 metres from where we were told to wait, but we still waited another hour 2) 'the traffic was really bad' - no, I spoke to other drivers who said it wasa normal day - and I witnessed that when I finally drove away 3) they didn't tell me that they actually went to Terminal 4 and waited there for a while before coming to Terminal 3 (they left the short term parking entry ticket in the car) 4) the driver told me that they had 'dispatched the car very late'. When I finally got into the car, the centre armrest where the blu-tooth phone connection is was in bits with the various adapters all ovr the floor and they had opened the sealed packet of cables (it is a new car). It is pointless phoning them because there's never anyone to speak to and they don't have an email address.

Moreover, this company is dishonest - if you read their website carefully they state that they are NOT a wholesaler and deal with you directly. Then read the Terms and Conditions - they state that they are only an agent for Drivefly and any complaints should be directed to them. Guess what? Contact Drivefly and they are even worse than MGP Heathrow - their email is also permanently down and there is no-one to talk to there either.
Please do not trust these people either with your car or to pick it up/deliver it back on time. You have been warned!!

April 23, 2014
Unprompted review
Rated 5 out of 5 stars

Great! Prompt efficient and helpful

It's great to leave your car and head straight off for your holiday or home! The staff were helpful, efficient and polite and even filled the car up with petrol which really helped. I was grateful to book on special offer as the cost is high for us otherwise, however, I will certainly keep my eyes peeled for offers and book with them again.

April 20, 2014
Unprompted review
Rated 4 out of 5 stars

Well worth it!

Well worth doing especially if you have children and it worked out cheaper than the long stay car park! Had to wait about 10 mins for car to be collected but was better than having to get cases onto a bus!

April 13, 2014
Unprompted review
Rated 5 out of 5 stars

Could not have asked for a better service

Arrived early at Heathrow for departure, phoned to say we were only 5 mins away, arrived and only waited 5 mins for them to collect car, no problems checked car over, signed and that was it done. On arriving back, phoned them as we got out of the customs area, by the time we walked to the meeting point our car turned up,
It was a first class service and would recommend it, 5 star service

April 11, 2014
Unprompted review

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