M&H Carriers Reviews 

137
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently commend the staff for being helpful, professional, and going above and beyond to assist. People also appreciate the service's efficiency, with several instances of fast and prompt delivery, sometimes within 24 hours. Reviewers often highlight good communication, noting staff provided updates and handled concerns professionally. However, some customers noted significant delivery issues, including long delays, missed parcels, and items not arriving as expected. Others felt communication was poor, reporting a lack of responses, unreturned calls, or rude interactions. Additionally, some reviewers mentioned unprofessional conduct, such as issues with delivery personnel or concerns about company practices.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many expressing significant frustration due... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising specific individuals for their... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing significant dissatisfaction due to... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising excellent... See more

Customer communications

Consumers find contact to be a frustrating experience, with many reporting that they were promised callbacks... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Took 2 weeks to deliver a parcel once it had been scanned at Aberdeen hub. I only live 20miles away

Company replied

Rated 2 out of 5 stars

After a missed delivery, i got an email from APC saying I could reschedule using the link which i attempted to do on the website but I got a message 'not eligible' and was given am email address to c... See more

Company replied

Rated 5 out of 5 stars

Great job done by Mike and Kieran in Aberdeen today. They delivered a large heavy bed settee to my third floor flat up narrow winding stairs and through three narrow doorways. It looked an impossible... See more

Company replied

Rated 5 out of 5 stars

Nicolas and Brogan in Aberdeen branch should get medals for the level of personalised customer service they gave. They worked so had to rectify the issue caused by the courier doing g the opposit... See more

Company replied


Company details

  1. Distribution Service
  2. Logistics Service

Written by the company

Scottish Distribution Company M&H Carriers has 4 operational hubs in Aberdeen, Argyll, Dundee and Inverness. The company also has depots in Elgin, Fort William, Helmsdale, Kyle of Lochalsh, Muir of Ord, North Uist, Oban, Stornoway, Tarbert and Thurso. We deliver parcels, pallets and out of scope freight for a number of national carriers and also assist local businesses in getting their goods to market via the national networks that we work with on a daily basis. We have over 300 employees and over 200 vehicles working in the communities in which we serve on a daily basis. For any issues please contact the team via info@mhcarriers.co.uk


Contact info

3.0

Average

TrustScore 3 out of 5

137 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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3.0

All reviews

(137)

39 reviews in the last 12 months

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Rated 1 out of 5 stars

Their loss is my problem! …

M&H lost an item from my consigment so I was told to make a claim and given a link to instigate claim. Upshot is they have a get out clause which means my item (value £500) is down to me. Don't use these sharlatans

July 16, 2021
Unprompted review
Rated 5 out of 5 stars

Great

Never used this type of company before so was a tad nervous when calling. Spoke to a guy from office, didn’t catch his name began with a M snd he helped me through it all. Great service. Super friendly. Good prices and stuff arrived on time. Driver wasn’t so friendly and was rude and seemed to lack hygiene. But overall. Great service boys

June 23, 2021
Unprompted review
Rated 1 out of 5 stars

Shocking service

Ordered multiple bathroom items spent 4 days so far waiting in every day to be told it will be delivered on that day up until 7pm at night. Still no sign of my delivery and when I ask to make a complaint I'm advised I need to go through company I have ordered from to then go through palletways (who are outrageous) for my complaint to filter through to M& H logistics.

June 15, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible service from m&h carriers

Terrible service from m&h carriers next to useless on the phone still waiting on a call back from them parcel 3 weeks late
Claim it was delivered no photo evidence dodgy signature and I was home all day
Either lost stolen or couldn’t be arsed delivering it
Dpd should find someone else for the lochaber area
And to add dpd are just as useless on the phone

June 8, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Wasn't sure what to expect because of the other reviews. Just had an engine delivered to my daughters in Cumbernauld. Driver could not have been more helpful. Worth every star. Thank you.

June 7, 2021
Unprompted review
Rated 1 out of 5 stars

Driver is very Rude!

Driver is very Rude!! I didn't get anything delivered but i was at Armidillo storage today (3/6/21) and the driver parked across 4 of the 5 spaces with his van and you couldn't actually get in the 5th space and if you did you'd block his back door!! I got out and said can you move please he said "i left a space for anyone" i said we can't get in it! Other people need to use these spaces! He moved forward but started to be aggressive with me saying he has 20 deliveries to put in here as he chucked them on and they said fragile!!
Appalling!!

June 3, 2021
Unprompted review
Rated 1 out of 5 stars

Worst delivery company ever

Worst delivery company ever. They have three of my parcels, from three separate senders and all have been mysteriously “misrouted”……all very, very late and now I’m unable to reopen my small business as plannedand I’ve been closed since 2019……they just don’t care.
They have my card machine, menu boards and large box of coffee beans and tea.
I’ve been fobbed off, lied to…..phoned numerous times over the last week asking to speak to a manager, he/she never returned my call.
Please do not use this terrible, shockingly bad company!! They should be made to pay for my loss of earnings, my staffs loss of earnings and loss of all the food bought and prepared in readiness for opening and now can’t because of their ineptitude and total lack of respect and morals in honouring their contractual obligations.

May 28, 2021
Unprompted review
Rated 1 out of 5 stars

Shocking lack of service

Shocking lack of service, 3 days so far to take a parcel approx 35 miles, repeatedly tryed to contact them, little or no response while still getting an email every day saying the parcel will be delivered that day, parcel has now sat with them 3miles away for 2 days, even offered to pick it up but told no! This parcel was urgent, and now to late for purpose! Not to mention staying home and losing earnings to take delivery! All in all a shockingly poor service

May 22, 2021
Unprompted review
Rated 1 out of 5 stars

Absolute nightmare of a company

Absolute nightmare of a company
Lady called Ann has no idea what day of the week it is never mind helping anyone!
Their depot at Abbotswell deals with Yodel deliveries yet when you call they claim they know nothing! Rude and unwilling to help
2 nightmare companies together what more can you say!
You should really just help customers than being aggressive and immature on the phone!

April 15, 2020
Unprompted review
M&H Carriers logo

Reply from M&H Carriers

We don't do work for YODEL so the company you need to speak with is Menzies on Abbotswell Road, not M&H Carriers.

Rated 1 out of 5 stars

Appalling company

Aggressive and impatient driver collected my item worth £180, he did not want to leave any proof of collection and reluctantly left a card with no consignment number. My item never arrived at it’s destination, although one member of staff recalls it arriving at the Tullos depot. My calls have been met with defensiveness, nobody calls back when they say they will and after days of complaints I was told to contact the recipient to make a claim on their insurance! I pointed out that it had nothing to do with the recipient but it seems there is a lack of company procedures to deal with their own incompetence. Wish I had used a reliable firm.

July 7, 2019
Unprompted review

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