The engineer (Mark) arrived on time and performed two boiler services. Both boilers had faults and mark was able to find a solution albeit temporary. Documents were sent by email very quickly along wi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have used this company for the annual service since they installed the boiler many years ago and once when there was a problem. They are reliable and charge a fair price for the work. The fact that t... See more
Company replied
I found MHL on google and found the people really helpful. I was asked to do an online form stating the problem and was called back within 30 mins. Shortly afterwards I was called back again and told... See more
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Booking an appointment with MHL Services is always easy and the lady at the other end of the phone is helpful and friendly. I had regular updates on the time of arrival even to the last ten minut... See more
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Company details
Written by the company
MHL Ltd provide specialist Gas, Heating, Air Conditioning and Electrical maintenance services throughout the UK. We support both residential and commercial clients, delivering reliable Gas services, Heating system maintenance, Air Conditioning servicing, and Electrical repairs that keep properties safe, compliant and fully operational. Our qualified engineers are experienced in Gas safety inspections, boiler servicing and repairs, commercial and domestic Heating systems, Air Conditioning installation and maintenance, and a full range of Electrical services, including testing, fault-finding and upgrades. Whether it’s planned preventative maintenance or urgent reactive works, we respond quickly and work efficiently to minimise disruption. With a team of over 100 industry professionals, MHL combines technical expertise with clear communication and transparent pricing. We understand how critical Gas, Heating, Air Conditioning and Electrical systems are to homes and businesses, which is why we prioritise safety, compliance and high standards of workmanship on every job. We work closely with property managers, facilities teams, landlords and homeowners across the UK, building long-term relationships based on trust, reliability and performance. At MHL, we are committed to delivering professional Gas, Heating, Air Conditioning and Electrical services you can depend on — every time.
Contact info
United Kingdom
- 0800 061 4567
- info@mhlservices.co.uk
- mhlservices.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
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Competent and honest professionals
I had a combi boiler fitted by MHL and they’ve also been doing the annual servicing for me. I normally give them a call or email a few weeks before the service date and get booked in. The admin staff to the gas engineers are very competent and professional and friendly would recommend them to anyone requiring plumbing services for boilers.
January 16, 2026
Reply from MHL Ltd
Dear Nicholas,
Thank you very much for taking the time to leave such a kind review. We’re really pleased to hear you’ve been happy with your combi boiler installation and our ongoing servicing. It’s great to know that both our admin team and gas engineers have made a positive impression. We truly appreciate your recommendation and your continued trust in MHL — we look forward to supporting you for many years to come.
Best Regards,
Sophie - MHL
Reply from MHL Ltd
Dear Joan,
Thank you so much for the 5-star review! I really appreciate you taking the time to share your experience.
Best Regards,
Sophie - MHL
easy to book and turned up on time and…
easy to book and turned up on time and did a good job although I am still waiting for certificates
January 12, 2026
Reply from MHL Ltd
Dear Rina, thank you for your kind review. I can confirm the certificates were emailed to you on the day of the appointment; however, we have re-sent them today. Please do double-check all folders, just in case they are mistakenly put into the junk folder. Best regards, MHL
Review
As always prompt arrival, clean and tidy and able to address any questions put to them.
January 8, 2026
Reply from MHL Ltd
Dear Tim,
Thank you so much for your kind words, we look forward to working with you again!
Best Regards,
Sophie - MHL.
Very professional.
January 9, 2026
Reply from MHL Ltd
Dear Mr Baker,
Thank you so much for your taking the time to leave us a review, we look forward to working with you again in the future!
Best Regards,
Sophie - MHL.
Reply from MHL Ltd
Thank you for taking the time to leave us review, we look forward to working with you again!
Best Regards,
Sophie - MHL.
Reliable competent service
Nick has serviced our boiler and fixed a couple of issues with the thermostat and radiator. He can be relied upon to do a great job. The customer service staff are also excellent and friendly when making arrangements.
January 9, 2026
Reply from MHL Ltd
Thank you, Steve, the team are delighted to receive your review! Best regards, MHL.
Well done Team
Quick reaction, excellent communication and progress tracking good service. Thank you
January 9, 2026
Reply from MHL Ltd
Dear Artur, thank you for your kind review. Best Wishes, MHL.
A happy customer
MHL have always performed well, from the installation of the boiler and the annual servicing. The Engineers always courteous and efficient.
The whole process from booking the service to completion is well communicated and easy to understand.
Very happy to continue the service.
January 6, 2026
Reply from MHL Ltd
Thank you so much for your kind review; it is a pleasure each year and we hope to see you again in 2027! Best regards, MHL
Excellent communication from
Excellent communication from
MHL, arrived when they said they would, experienced and efficient engineer. Would not hesitate to recommend.
January 6, 2026
Reply from MHL Ltd
Dear Sue,
Thank you so much for taking the time to leave us a review. We really appreciate your kind words and look forward to working with you again in the future!
Best regards,
Sophie - MHL.
Do not pay until you have your gsc
I had to ask gas safe itself to get involved with this company. Only after this did they send someone out. Seems the gentleman who came was told only to check one gas appliance in my cafe ? Why would anyone ask for a gsc on half of a Commercial restaurant ?
I’ll leave you with that thought
December 23, 2025
Failed to repair heater as requested.
Initial visit could not be done as no cherry picker was organised by yourselves. I asked for one of the heaters to be repaired, but not done.
Not quite sure what was done on site as we are in exactly the same situation as we were before the visit.
December 18, 2025
Reply from MHL Ltd
Dear David
I can confirm that there was initially a mix-up with the provision of a cherry picker, for which I apologise. We reattended on December 18th with a cherry picker and completed the service on the heater near the WC. However, the service of the faulty heater at the bottom of the warehouse has not been completed yet. We have diagnosed the issue as being with the PCB and are currently preparing a quotation to replace the PCB. Once this heater is repaired, we will complete the service. I can confirm that the job report explaining this, as well as the service record and gas safety certificate, were sent to you.
Tim Moorhouse,
Managing Director
The engineer turned up at the expected…
The engineer turned up at the expected time and also provided a ETA.
Polite as per usual, job done.
December 18, 2025
Reply from MHL Ltd
Thank you so much for your kind review! We hope to see you again next year. Best regards, MHL
Some of the best Gas companies out there!!!
I used them for my company Greek tings. The engineer was full of knowledge. Very very helpful and did everything he could to answer all of our quesitons and ensure our safety using gas appliances. We will be definately be using them from now on!!!
October 27, 2025
Reply from MHL Ltd
Dear Ioannis,
Thank you so much for your feedback and for taking the time to leave us a review! We look forward to working with you again in the future.
Best Regards,
Sophie - MHL
Reply from MHL Ltd
Dear Stephanie,
Thank you for your email. We really appreciate your feedback and look forward to working with you again!
Best regards,
Sophie - MHL.
Efficient and reliable service
Efficient booking service, with email update of appointment time. All fixed within an hour. An engineer report received on email detailing the problem and the solution. Excellent all round. Thank you
December 5, 2025
Reply from MHL Ltd
Dear Claire,
Thank you for your kind words! We really appreciate your feedback and look forward to working with you again in the future.
Best regards,
Sophie - MHL.
arrived when agreed professional job
arrived when agreed professional job, site left clean and tidy,A1 JOB
December 1, 2025
Reply from MHL Ltd
Dear Rob,
Thank you for leaving us a review! We really appreciate your feedback and look forward to working with you again in the future.
Best Regards,
Sophie - MHL.
Great service and polite team turned to…
Great service and polite team turned to complete the service. strongly recommend.
December 3, 2025
Reply from MHL Ltd
Thank you so much! We hope to see you again next year! Best regards, MHL
Unreliable and expensive
They didn't turn up, then they turned up late and missed issues because they were in a rush. They give quotes that are £300 higher than other companies. They don't use any website that has a dispute resolution mechanism so you have no recourse if they don't do a good job. The good point is that the engineers are pleasant and will probably fix your issue as you long as you don't mind when they turn up or the price you pay.
November 21, 2025
Unprompted review
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