The engineer (Mark) arrived on time and performed two boiler services. Both boilers had faults and mark was able to find a solution albeit temporary. Documents were sent by email very quickly along wi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have used this company for the annual service since they installed the boiler many years ago and once when there was a problem. They are reliable and charge a fair price for the work. The fact that t... See more
Company replied
I found MHL on google and found the people really helpful. I was asked to do an online form stating the problem and was called back within 30 mins. Shortly afterwards I was called back again and told... See more
Company replied
Booking an appointment with MHL Services is always easy and the lady at the other end of the phone is helpful and friendly. I had regular updates on the time of arrival even to the last ten minut... See more
Company replied
Company details
Written by the company
MHL Ltd provide specialist Gas, Heating, Air Conditioning and Electrical maintenance services throughout the UK. We support both residential and commercial clients, delivering reliable Gas services, Heating system maintenance, Air Conditioning servicing, and Electrical repairs that keep properties safe, compliant and fully operational. Our qualified engineers are experienced in Gas safety inspections, boiler servicing and repairs, commercial and domestic Heating systems, Air Conditioning installation and maintenance, and a full range of Electrical services, including testing, fault-finding and upgrades. Whether it’s planned preventative maintenance or urgent reactive works, we respond quickly and work efficiently to minimise disruption. With a team of over 100 industry professionals, MHL combines technical expertise with clear communication and transparent pricing. We understand how critical Gas, Heating, Air Conditioning and Electrical systems are to homes and businesses, which is why we prioritise safety, compliance and high standards of workmanship on every job. We work closely with property managers, facilities teams, landlords and homeowners across the UK, building long-term relationships based on trust, reliability and performance. At MHL, we are committed to delivering professional Gas, Heating, Air Conditioning and Electrical services you can depend on — every time.
Contact info
United Kingdom
- 0800 061 4567
- info@mhlservices.co.uk
- mhlservices.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very high quality job the guy very…
Very high quality job the guy very polite explaining everything very happy
November 7, 2025
Reply from MHL Ltd
Dear Inna,
Thank you for your review. We look forward to working with you again soon!
Friendly reliable
Reasonable price engineer that attended site was Proffesional and friendly can’t ask for more
November 4, 2025
Reply from MHL Ltd
Dear Anthony,
Thank you for your kind words! We look forward to working with you again in the future!
Best Regards,
Sophie - MHL.
Excellent service.
As always, reliable, polite, efficient service. Top marks to Mark once again. I would recommend MHL to anyone.
November 3, 2025
Reply from MHL Ltd
Dear Andrew,
Thank you very much for your kind review! We look forward to working with you again in the future!
Best Regards,
Sophie - MHL.
Reliability and a good general service
Very pleased with the engineer he was very pleasant and polite.
November 3, 2025
Reply from MHL Ltd
Dear Judith,
Thank you very much for taking the time to leave us a review! We really appreciate your kind words and look forward to working with you again in the future!
Best Regards,
Sophie - MHL.
Engineer was on time
Engineer was on time, courteous and explained exactly what had been done
Followed by photos and full report.
October 29, 2025
Reply from MHL Ltd
Thank oyu, Susan, we hope to see you again next year! Best regards, MHL
I have seen the same engineer for some…
I have seen the same engineer for some years and find him helpful, friendly and competant.
October 30, 2025
Reply from MHL Ltd
Dear Geof,
Thank you for your review. We’re pleased to hear you’ve consistently had a positive experience with our engineer.
Best Regards,
Sophie - MHL
Excellent customer relationship from MHL Ltd will make any customer not to consider service anywhere else.
Excellent customer relationship from MHL Ltd will make any customer not to consider service anywhere else.
October 23, 2025
Reply from MHL Ltd
Dear Shamsudeen Folarin,
Thank you for taking the time to leave a review.
We understand that you’ve decided to move forward with a temporary repair solution. However, our recommendation was to replace the unit due to its age and poor condition, and we’ve already supplied a quotation. Unfortunately, your unfair review has prompted me to leave a reciprocal one-star review for your company.
Please note that you still owe us £240 for the call-out.
Tim Moorhouse,
Managing Director
Reply from MHL Ltd
Thank you, Kerry! We hope to see you again next year. Best regards, MHL
Reply from MHL Ltd
Dear Dee, it has been a pleasure! Best regards, MHL
Great company
Very easy to deal with. Clear information, efficient and knowledgeable work, and polite and pleasant engineer.
October 24, 2025
Reply from MHL Ltd
Thank you, Sylvia. We really appreciate your review and will relay it back to the engineer. Best regards, MHL
Reply from MHL Ltd
Dear Katie,
Thank you for taking the time to leave us a review, we really appreciate your feedback and look forward to working again with you soon!
Best Regards,
Sophie - MHL
Very efficient boiler service
Very efficient boiler service. Engineer Able to answer any questions I had.
October 22, 2025
Reply from MHL Ltd
Thank you so much, Ioana! Best regards, MHL
You operative was on time and courteous…
You operative was on time and courteous and friendly as are all your office staff we had contact with. Service was completed on time and no problems were found. Mr R Barnes.
October 20, 2025
Reply from MHL Ltd
Thank you very much, Mr Barmes. We hope to see you again next year! Best regards, MHL
Great service
Great service, professional, prompt and efficient. Friendly and good advice also.
October 20, 2025
Reply from MHL Ltd
Thank you, John! Best regards, MHL
Reply from MHL Ltd
Thank you for your kind review. We truly value your feedback and are pleased to hear you were satisfied with our service.
Best Regards,
Sophie - MHL
Reply from MHL Ltd
Dear Barry,
Thank you for taking the time to leave us a review. We really appreciate your feedback!
Best Regards,
Sophie - MHL
Reply from MHL Ltd
Thank you so much, Raj! Best regards, MHL
Top Job by a Decent Engineer
Very happy with the service. The engineer arrived on time, was polite, and did a great job servicing the boiler. A decent guy and very professional throughout.
October 15, 2025
Reply from MHL Ltd
Thank you! We will ensure he is aware of his good work. Best regards, MHL
Excellent service!
First time using this company but found the service very good from start to finish.
The engineer arrived on time and was polite, professional and knowledgeable.
Will definitely use again, many thanks for your help!
September 25, 2025
Reply from MHL Ltd
Thank you! It has been a pleasure, and we hope to see you again next year! Best regards, MHL
Simple to book, quick and effective service.
Highly recommended. Nick was courteous and provided a quick and efficient service. Very satisfied.
October 1, 2025
Reply from MHL Ltd
Dear Micheal,
Thank you for your kind words! We're so pleased to hear that booking was simple and that you were happy with the service provided. We truly value your recommendation and look forward to assisting you again in the future.
Best regards,
Sophie - MHL.
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