Very bad customer service - Germany department at least. DPD lost my package and asked me to contact the seller (Master Massage Equipment) to resolve the issue. After several emails and whatsapp co... See more
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See what reviewers are saying
My osteopath friend needed a new table, as her trusty Master Massage table, having given years of daily service, suffering only frayed and snapped cables, which I repaired, from time to time, finally... See more
Ordered a phoenix heated massage table, delivered a couple of days later but had a couple of small tears but when I told them they promptly arranged its collection and exchange with a new one. The q... See more
Fabulous massage couch, I choose extra wide Santana it is the most comfortable I have ever experienced in 40 years of working, The face cradle is a fantastic new design that is also super comfy, my cl... See more
Company details
Information provided by various external sources
As the long-time, #1 innovator and producer in our field, we are occasionally subject to barbs by others that would love to be in our place. I found this message below some years ago, and felt well-related to it, and am continuously lifted when reading it. We here at Master Massage Tables know that you too, strive to be the best in your field, whatever that may be. We wish you good luck in your endeavours, and hope that, in your successes, enjoy and take from this poem as much as we have.
Contact info
Unit 8, Standard Way, PO16 8XB, Fareham, United Kingdom
- 0132 9750 820
- uk@mhpinternational.com
- mhpinternational.co.uk
3.7
Average
140 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Responded
Responded, quickly, efficiently and resolved a delivery problem that had nothing to do with them. great product
June 24, 2025
Delay in delivery
Hi
I am still waiting for my parcel I have order on 7/4/25 and now it’s 20/4/2025
Best wishes
Nuanchan
April 6, 2025
Excellent!
Excellent at everything!
My massage table shipped back to me inspected and fixed like a new.
Even the delivery day and time was spot on!
March 14, 2025
Not disappointed
As usual, products are of good quality and as described. They arrived well packaged and on time. Have used this company for different products for over 10 years and not disappointed so far.
February 21, 2025
They falsely advertise their products…
They falsely advertise their products quality. Their equipment cost me money for the damages it did. DO NOT BUY.
March 7, 2025
Unprompted review
Worst Company EVER
Worst Company EVER! DO not buy from them. If you don't like the product they say 30 day money back guarantee (YEAH RIGHT, WITH A 20% RESTOCKING FEE). THEY SEND PRODUCTS WITH CHEAP MATERIAL AND COULD GIVE A DAMN IF YOU'RE NOT HAPPY. DON'T EVER BUY ANYTHING FROM THIS COMPANY!!! Talk to KELLY, she runs your US division. Hopefully you fire her/him.
March 4, 2025
Unprompted review
Reply from Master Massage Equipment Ltd
Hello Michael,
Sorry if the restocking fee is a concern for you, it normally contains the return postage charge alongside the handling charge of the warehouse.
I am sorry if the team did not follow up your case in time, however, seems like there is no communication history between you and the company.
Could you please kindly clarify your order number, or if you have any concerns, feel feel to Email uksales01@mhpinternational.com
I ordered some cotton couch/chair face…
I ordered some cotton couch/chair face rest covers, and I am very pleased with them. They are soft and a large enough fit to go over my adjustable massage chair face rest without slipping off. They wash well and have not shrunk or gone rough and uncomfortable. They arrived quickly and in plenty of time for my work engagements.
September 6, 2024
I bought a massage table (3 section…
I bought a massage table (3 section Montclair) that had a small fault - but was of excellent quality. After troubleshooting the issue from a distance, and realising the fault couldn't be sorted from a distance,
Linny sorted out an exchange. I then decided to change the massage table to a different one as my circumstances changed. Linny sorted it out. The new massage table (Eve - 2 section) and new table top desk massager again are of excellent quality.
Both massage tables and new table top desk massagers are of good quality, sturdy, with comfortable tops. Linny's customer service has been brilliant.
I can wholeheartedly recommend Masters Massage Equipment.
August 7, 2024
Unprompted review
Great service thanks
November 11, 2024
Great customer service!
November 7, 2024
Master Massage Table…
Massage Table was delivered fairly quickly, communication was very good. The table is excellent quality, and was easily set up. I also ordered face cradle covers which were buttery soft and very well made. The table is thermal top and as yet have not tried this function out yet so cannot comment. Would not hesitate to order from this company again.
November 6, 2024
Good value prompt delivery
October 18, 2024
After sales is terrible
I purchased a couch from these, it arrived in good time but the after sales has been awful. I’ve been trying to return it, all contact is via a WhatsApp message, they don’t reply to emails. It’s been ongoing since 12th October and still no return in sight.
Updating this review 27/10/24: Comtact has been made, a collection arranged for 29/10 and I’ve paid for another couch to be delivered. Hopefully this will be sorted this week - I will update accordingly.
October 12, 2024
Unprompted review
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