Very bad customer service - Germany department at least. DPD lost my package and asked me to contact the seller (Master Massage Equipment) to resolve the issue. After several emails and whatsapp co... See more
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See what reviewers are saying
My osteopath friend needed a new table, as her trusty Master Massage table, having given years of daily service, suffering only frayed and snapped cables, which I repaired, from time to time, finally... See more
Ordered a phoenix heated massage table, delivered a couple of days later but had a couple of small tears but when I told them they promptly arranged its collection and exchange with a new one. The q... See more
Fabulous massage couch, I choose extra wide Santana it is the most comfortable I have ever experienced in 40 years of working, The face cradle is a fantastic new design that is also super comfy, my cl... See more
Company details
Information provided by various external sources
As the long-time, #1 innovator and producer in our field, we are occasionally subject to barbs by others that would love to be in our place. I found this message below some years ago, and felt well-related to it, and am continuously lifted when reading it. We here at Master Massage Tables know that you too, strive to be the best in your field, whatever that may be. We wish you good luck in your endeavours, and hope that, in your successes, enjoy and take from this poem as much as we have.
Contact info
Unit 8, Standard Way, PO16 8XB, Fareham, United Kingdom
- 0132 9750 820
- uk@mhpinternational.com
- mhpinternational.co.uk
3.7
Average
140 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Great delivery and fast service
Great delivery and fast service.
My clients thought that the face covering were soft and comfortable which stopped the face from getting sweaty.
August 6, 2024
Invoice Error
Ordered from Ireland and was aware of import charges. However an error on the invoice shared with UPS meant import charges were 11 times what they should have been. I didn’t accept the delivery as a result. I’ve emailed the MPH twice and have had no response.
July 10, 2024
Fantastic massage couch the most…
Fabulous massage couch, I choose extra wide Santana it is the most comfortable I have ever experienced in 40 years of working, The face cradle is a fantastic new design that is also super comfy, my clients all love it. The customer service is also brilliant and very personal, they gave me so much help choosing the right one. Cannot recommend highly enough. I will always go back to them for any massage supplies . p.s love their cotton couch covers.
July 2, 2024
Unprompted review
Meh customer service
Fantastic product, disappointing customer service. As a professional massage therapist, I expect a lot from my kit, it must perform well and stand up to a lot of use. Imagine my excitement at receiving a brand new plush Santana couch and then the disappointment as I picked up the couch in its brand new carry case only to have one of the handles break. I emailed mhpinternational with pictures and awaited a response. 5 days later and I haven't heard a peep from them, not a confirmation email or anything. Shame as the couch is decent but the customer service is lacking. Edit: got a reply finally and issue was resolved with no quibble, will give benefit of the doubt as the product is so good, all my clients really appeaciate the quality of the couch.
June 2, 2024
Massage table cover / bag wheels
Such quick delivery and brilliant product. Fitted my
Massage table which is little bigger than normal tables perfectly. Thanks
May 14, 2024
I am very happy with the massage table
I am very happy with the massage table. Very professional and looks the part.
May 5, 2024
Who are you?
May 3, 2024
Reply from Master Massage Equipment Ltd
Hi Sabina,
You have recently bought a Hand-controller for your Master Massage Thermal Top table through a member of our Sales team, each order will be send for a review automatically. If you like our service, please kindly revise the review.
Kind Regards
Master Massage Equipment
I would recommend this company.
Pleased with the product and they were delivered very quickly with tracking and safe delivery.
May 2, 2024
Excellent service
Order process easy, delivered on time but the bag was damaged in transit. Replacement bags delivered next day, excellent service
February 22, 2024
Massage table
This is the second one I have bought - this time for a friend. The quality is outstanding.
Looks like it’ll last a lifetime.
January 26, 2024
Beautiful massage table
Beautiful massage table, heated base is so comfy, ambient lights are very cool and relaxing, looking forward to many years of service, quick delivery, thank you
January 14, 2024
3 rd table in my life
3 rd table in my life as a massotherapist, satisfied all around. Strong (I kneel over the bodies), nice 1/2 moon footrest, very cushy, light to carry, perfect.
December 11, 2023
Unprompted review
Great adjustable desk at a great price
Great adjustable desk at a great price. Very quick delivery
December 24, 2023
Perfect and super quick delivery
Perfect and super quick delivery. Couldn't be better. Thanks.
December 5, 2023
A week on and still waiting for…
A week on and still waiting for confirmation order has been despatches
December 8, 2023
Quick delivery haven't checked item yet…
Quick delivery haven't checked item yet though as its a present
December 5, 2023
A Beautiful Massage Table
Very comfortable and quality table. Hope it will last many years. Very pleased so far.
November 22, 2023
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