Ordered a camera, it broke (within the first 6 months), tried to claim a repair, replacement or refund under their “12 month warranty” to no avail. Company is completely unresponsive and will not... See more
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I ordered online as we all do ,and needed replacement urgently as existing phone broken . Received email stating I would receive information of delivery. I received nothing. I wrote three emails and c... See more
Company replied
Ordered a Xiaomi pad 6 pro (CN Spec) and received well before advised date. Also included a compatable charger. Have had no issues and would recommend Miagadget. Would advise to have some patience as... See more
Company replied
Really good options, and very good prices! I was looking for 2 newer mobile telephones. I had undertaken lots of research to be clear as to what I wanted, and I took time into looking at a whole range... See more
Company replied
Company details
Written by the company
Miagadget was born out of a shared passion for gadgets and good deals. We fully understand what customers need and demand: Good Prices and Service. We are ready to bring all the value you look for you.
Contact info
14 Cotton's Garden, E2 8DN, London, United Kingdom
- +44 07861 496166
- contact@miagadget.co.uk
- miagadget.co.uk
3.3
Average
535 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Yellow POCO X5 Pro 5G Purchase
Like others looking at the reviews I was a little apprehensive about making a purchase on the site.
I made the plunge as the phone was £65 cheaper than on other sites. Placed the order on 28th August and it was finally delivered on 28th September so not the 6-8 days as advertised. Tracking via Royal Mail was supplied but not updated until the day of delivery.I did contact them twice by email and received their standard replies saying delays due customs etc. The phone arrived sealed with correct UK plug adaptors. Definitely the genuine article and I am really happy with it thus far. I little bit of a stressful purchase given the price but if you are prepared to wait and don't want things in a hurry then buy from these people.
September 28, 2023
Unprompted review
Reply from Miagadget
Dear Customer,
Thank you for sharing your experience with us! We understand that waiting for your order can be stressful, and we appreciate your patience during the delivery process.
At times, factors like customs checks can lead to unforeseen delays, but we're pleased that you're satisfied with the genuine product you received.
If you have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help and look forward to serving you again.
Thank you for choosing us!
Sincerely,
Miagadget
Ordered item received no issues and no delays
Ordered a Xiaomi pad 6 pro (CN Spec) and received well before advised date. Also included a compatable charger. Have had no issues and would recommend Miagadget. Would advise to have some patience as products come from overseas and as such delays could happen.
September 30, 2023
Unprompted review
Reply from Miagadget
Dear Customer,
Thank you for your kind words! We're delighted to hear that your order arrived earlier than expected and that you're satisfied with your Xiaomi Pad 6 Pro.
We strive to provide quality products and a smooth shopping experience for our customers.
Your patience is greatly appreciated. If you ever have more questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help.
Thank you for choosing Miagadget, and we look forward to serving you again.
Sincerely,
Miagadget
Poor Quality, battery doesn't even last 12 hours
Poor customer service. I bought this smart watch on 1st May this year. The battery doesn't last longer than 12 hours. I have emailed the company direct who said to do a hard reset which I did but it still wasn't lasting. I emailed them back to say it hadn't worked and now they're ignoring me!!!
REPLY -
Thank you for your reply to my review. You did respond to me telling me to do a hard reset, which I did and it made no difference. I then emailed you back on 12th September 2023 to tell you this and that was when you didn't reply again. The fact remains my watch is not fit for purpose, it was bought 1st May this year, and I need either a replacement battery or, a replacement watch. If you would like to discuss this please let me have an email address or contact number and I will be happy to correspond with you. All I want is a watch that lasts longer than 12 hours. I look forward to hearing from you. Regards Deborah Wade
May 1, 2023
Unprompted review
Reply from Miagadget
Dear Customer,
We appreciate your feedback, and we are committed to addressing your concerns. After reviewing the communication with our customer support team, we have confirmed that we responded to your email on the 26th of September, 2023, following your message on the 25th of September, 2023.
Your satisfaction is important to us, and we are here to assist you with any issues you may encounter. If you have any further questions or need additional support, please feel free to reach out to us.
Thank you for choosing us, and we hope to serve you better in the future.
Sincerely,
Miagadget
I ordered a phone
I ordered a phone. The description said delivery within 6-8 days. Almost a month has passed and still no phone.
Requests to cancel an order are simply ignored.
The site must provide reliable information and not deceive customers.
September 11, 2023
Reply from Miagadget
Dear Customer,
We apologise for the delay in your order's arrival. Your patience and understanding are greatly appreciated.
We have checked the status of your order and can confirm that it has been dispatched from our warehouse. However, we have received information that the parcel has been randomly selected by the UK government for a security check, unrelated to its origin or destination. While such instances are rare, they are unfortunately beyond our control.
We have checked the status of your order, and it appears that the package has been delivered.
If you have any more questions or need further assistance, please feel free to reach out to us.
Thank you for choosing Miagadget, and we appreciate your understanding.
Sincerely,
Miagadget
Extract of email I sent to these…
Extract of email I sent to these useless fraudsters earlier today. Still no response and will be posting every week until I receive my package....
Hello,
To the incompetent clueless useless individuals attempting to run this fraudulent email address - I've paid you a significant amount of money for nothing in return so please do attempt to respond to my last email with the minimal brain cells you still possess.
I would very much like to hear your latest attempt to justify the 5 week long delay to my order.
Many thanks
September 29, 2023
Unprompted review
Reply from Miagadget
Dear Customer,
We are sorry to hear that you had a negative experience with our service. We value customer feedback and strive to provide excellent service to all our customers. We apologise for falling short of your expectations on this occasion.
Our customer support team will review your order details and the interactions you've had with our service. We take your feedback seriously and are committed to improving our services based on customer experiences.
Once again, we apologise for any inconvenience caused and appreciate your patience and understanding. We value your feedback and the opportunity to address your concerns.
Sincerely,
Miagadget
It arrived.......eventually
**Update** 5th October
The item arrived over 4 weeks after the order placed (see below).
The price was great but was it worth the wait & the hassle of trying to chase up a company who you can't contact other than putting a review on Trustpilot?
I've changed my rating from 1 to 3 as a result of it arriving.....eventually.
Order place on 5th September, email received in 6th to say it had been shipped. Royal mail tracking states that they are expecting it & nothing further since.
Emails to miagadget just bounce back. This is not good enough & may be part of a big scam.
I would like an update asap please.
GARY DURHAM,
Thank you for your order from Main Website Store. Once your package ships we will send you a tracking number.
If you have questions about your order, you can email
Your Order #MOR000052327
Placed on 5 September 2023 at 16:32:49 CEST
September 28, 2023
Unprompted review
Reply from Miagadget
Dear Customer,
Thank you for reaching out to us, and we apologise for any inconvenience you've experienced with your order.
We have checked the status of your order and can confirm that it has been dispatched from our warehouse. However, we have received information that the parcel has been randomly selected by the UK government for a security check, unrelated to its origin or destination. While such instances are rare, they are unfortunately beyond our control. Rest assured, we are diligently monitoring the situation, but it might take an additional 3-5 days to clear the security check and resume delivery. Please expect a slight delay in the delivery of your order.
Please be assured that your order is not part of any scam. We take our commitment to customer satisfaction seriously and are committed to delivering your product as soon as possible.
Regarding the issue with emails bouncing back, we would like to inform you that our website is currently undergoing maintenance, which may affect the functionality of our "Contact Content" page. As a result, emails sent through this page may not be delivered successfully to our mailbox. We sincerely apologise for this inconvenience.
To ensure that your inquiries reach us, you can write directly to our customer service mailbox at miagadgetuk@gmail.com. Our team will be ready to assist you and provide updates on the status of your order.
Once again, we apologise for any frustration this situation has caused. We appreciate your patience, and we are actively working to address this issue.
Thank you for choosing Miagadget, and we look forward to resolving this matter to your satisfaction.
Sincerely,
Miagadget
My samsung ipad
My ipad was delivered on time in great condition and really good value thanks for your quick and good service.
August 7, 2023
Unprompted review
Reply from Miagadget
Dear Customer,
Thank you for purchasing from Miagadget.
We are glad that your purchasing experience is pleasant and appreciate your effort to leave product reviews on the actual products on our site if you have time.
Once again, thank you very much for your purchase and we hope to serve you again very soon. =)
Sincerely,
Miagadget
My shopping was delivered on time just…
My shopping was delivered on time just in time to wrap it up for birthday gift. Thank you very much.
August 23, 2023
Unprompted review
Reply from Miagadget
Dear Customer,
Thank you for taking the time to write a review.
We are very grateful for your custom and are glad everything went well with your purchase.
Thank you very much for your purchase and we hope to serve you again very soon. =)
Sincerely,
Miagadget
Poor customer service
Poor customer service, this company is scamming people. I believe they send out 1 in 10 orders to make it look legit and the reviews on this page. They only reply to the positive comments and ignore the 1 Star reviews.
I'm still waiting over 3 weeks for a refund on a product I returned and now they aren't replying to any of my emails.
Fraudulent company DO NOT BUY FROM HERE.
September 22, 2023
Unprompted review
Reply from Miagadget
Dear Customer,
We are sorry to hear about the inconvenience you've faced regarding your order. We take such matters seriously and want to resolve this issue for you as soon as possible.
However, we are unable to locate your order in our system with the information provided. To better assist you, could you please provide us with your order number? This will help us track your order and provide you with the most accurate information regarding its status.
Once we have your order number, we will investigate the matter thoroughly and provide you with a prompt update. Your satisfaction is important to us, and we are committed to resolving this issue to your satisfaction.
Thank you for your understanding and cooperation.
Sincerely,
Miagadget
Phone slow to arrive
UPDATE: Arrived on 23 Sept, the day my son was leaving for uni, so literally just in time!
I have ordered with Miagadget previously and all worked fine. However this second order (MOR000052421) is sadly not the same. I ordered on 7 Sept 2023 and the package has still not been received by the Royal Mail and therefore I also don't have it!
I have contacted the company via email and it has been ignored. The form on the website doesn't work and the telephone number on the website doesn't function either.
So in desperation I am hoping this review gets answered by Miagadget. If not I will need to contact my credit card company for a refund.
September 7, 2023
Unprompted review
Reply from Miagadget
Dear Customer,
Thanks for using Miagadget.
We really appreciate your business and also leave us this review.
Sincerely,
Miagadget
one star review as item has never…
27.09.23 - The item has arrived today so I have changed from one star to three. This item has taken nearly 5 weeks to arrive. In all honesty for the savings that you are making on your purchase I would have been prepared to wait this length of time - but was obviously concerned when an item has a short delivery time and then never appears! (I think Miagadget would do better to tell people the wait time of 5 days will never happen, they perhaps think people won't buy from them and they may not, but at least they wouldn't have lots of disgruntled people trying to figure out if they have purchased from a genuine site - again for the savings had they told me it was 5-6 weeks delivery I would have waited without complaining)
original review
one star review as item has never arrived, Have tried contacting customer service and got the below message
On Tue, 12 Sept 2023, 07:07 miagadget uk, contactmiagadget.co.uk wrote:
Dear Customer,
We have checked the status of your order and we can confirm that it has been dispatched from our warehouse. However, we have also been informed that the parcel has been randomly selected by the UK government for a security check, regardless of their origin or destination. This is a rare and unfortunate situation that is beyond our control. We are still keeping the parcel updated, but it may take an additional 3-5 days to clear the check and resume the delivery. Please expect your order to arrive later than usual.
We apologize for any inconvenience this may cause you. We understand that you are eager to receive your product and enjoy its features. As a gesture of goodwill, we will issue a 5-pound refund to you once the parcel is delivered. You will receive a confirmation email when the refund is processed.
Please note that the courie's tracking may not show any updates until the parcel reaches their hub.
We hope this answer helps you understand the status of your order and put your mind at ease. Please let us know if you have any questions or concerns. We are always happy to help.
Best regards,
Miagadget UK
followed by me sending
Hi, it's been 5 days and there is still no update, can you chase and sort it out?
Thanks
I then got the last message of
Dear Customer,
I've seen the parcel is still be held currently, our team is chasing the progress of it.
Best regards,
Miagadget UK
The above was the last I have ever heard from the company....details are below if anyone from Miagadget reads it and can despatch the item??
Tracking number for any readers Tracking number:
FJ495251679GB draws a blank!!
order at your own peril. I'll obviously update if the item ever arrives but so far been over 20days and looking at the other reviewers, (which i wish I'd have read before using a company I have never used before.)We have all been very unfortunate in having our packages selected for inspection.
Thank you for your order from Main Website Store.
If you have questions about your order, you can email us at (not allowed in the review but can be found on website)
Your delivery confirmation is below. Thank you again for your business.
Your Shipment #MSH000007657 for Order #MOR000051983
25/09/2023
Still no sign of parcel and I'm afraid to say I don't think it will ever be coming. I have had a new message from Miagadget that says the below.....Please wait longer!! Again I'll obviously update if the package arrives - which I am now very much starting to doubt.
Dear Customer,
The parcel is at our third-party logistics site and will be handing over to Royal Mail for further delivery, so the tracking is not active yet.
We are still chasing the progress of the parcel. Your understanding, patience and support during this time is greatly appreciated.
Best regards,
Miagadget UK
August 31, 2023
Unprompted review
Reply from Miagadget
Dear Customer,
We sincerely apologise for the extended delay in receiving your order, and we understand your disappointment. We are actively investigating this matter to ensure your order is delivered as soon as possible.
The status you mentioned, where the parcel has been selected by the UK government for a security check, is indeed an uncommon situation, and it is beyond our control. We have been diligently monitoring the progress of your parcel, and we regret any inconvenience this has caused you.
We've escalated this issue to our logistics team to expedite the clearance process and resume the delivery of your order. Your tracking number, FJ495251679GB, should reflect the progress once the inspection is completed.
Please accept our sincere apologies for any frustration and inconvenience this delay has caused. We value your business and are committed to resolving this issue to your satisfaction.
We appreciate your patience, and we will continue to work diligently to ensure your order reaches you soon. If you have any more questions or concerns, please do not hesitate to reach out to us.
Thank you for choosing Miagadget, and we hope to provide you with a better experience in the future.
Sincerely,
Miagadget
Ordered mobile phone did not arrive
I have ordered a mobile phone on 29.8.23 and not received it yet. sent email to company, filled in the online form and tried to call-no answer. Today is 20.9.23
UPDATE I have received the mobile phone on 28.9.23
September 20, 2023
Unprompted review
Reply from Miagadget
Dear Customer,
We apologise for any inconvenience you've experienced, and we appreciate your patience. We would like to assist you in resolving this matter as quickly as possible.
However, we are unable to locate your order in our system with the information provided. To better assist you, could you please provide us with your order number? This will help us track your order and provide you with the most accurate information regarding its status.
Once we have your order number, we will investigate the situation and provide you with an update on the expected delivery date or any other necessary information.
Thank you for your cooperation, and we look forward to resolving this issue for you.
Sincerely,
Miagadget
Ordered some ear buds for my daughter…
Ordered some ear buds for my daughter on 6/9/23
6-8 day delivery
It’s now 20/9/23 still no item
Email them 3 times and no response
Finally arrived on the 24/9/23
September 19, 2023
Unprompted review
Reply from Miagadget
Dear Customer,
Thank you for reaching out to us. We understand your concern about the status of your order.
We have checked the status of your order and can confirm that it has been dispatched from our warehouse. However, we have received information that the parcel has been randomly selected by the UK government for a security check, unrelated to its origin or destination. While such instances are rare, they are unfortunately beyond our control.
If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you.
Sincerely,
Miagadget
Pleasantly Surprised
I must first say that I was a little apprehensive in buying my new phone Xiaomi POCO X5 PRO from Miagadget due to the mixture of negative and positive experiences on Trustpilot. The price difference between Miagadget and elsewhere (including Xiaomi's own UK site) was considerable, Miagadget was over £100 cheaper.
I did 'take the risk' and buy on Monday morning 21st August 2023 and up until Saturday 26th August it still said the same 'sender has dispatched and we're expecting it' message on Royal Mail Tracking. Terrible 5 days I hasten to add as I wondered if I would ever get my new phone and was mentally composing my angry email to the company.
Alas on the 26th August 2023 the notification changed to indicate Royal Mail now had the item and it was on it's way to me. A combination of the weekend and a Bank holiday on the Monday meant I finally received the phone on the morning of Tuesday 29th August 2023.
Two weeks later as I write this review, I'm still pleased with the new phone, adapter included and the money saved.
August 29, 2023
Unprompted review
Reply from Miagadget
Dear Customer,
Thank you for taking the time to write a review.
We are very grateful for your custom and are glad everything went well with your purchase.
Thank you very much for your purchase and we hope to serve you again very soon. =)
Sincerely,
Miagadget
Parcel hasn’t arrived
I ordered and iPad since last week and it’s been past the delivery time but I’ve still not gotten what I ordered. I have contacted the courier service but they said they haven’t got my parcel. Please I would like a reply as soon as possible as to where my parcel is. Thank you.
September 14, 2023
Unprompted review
Reply from Miagadget
Dear Customer,
We apologise for any inconvenience you've faced regarding your order. In order to assist you more effectively, could you please provide us with the order number associated with your purchase? This will allow us to locate your order in our system and provide you with the necessary updates.
Once we have your order number, we will be able to investigate the situation further and provide you with the relevant information. We appreciate your understanding and cooperation.
Please feel free to reply to this email with your order number, or you can contact us directly at miagadgetuk@gmail.com with the details.
Thank you for your patience and cooperation.
Sincerely,
Miagadget
Great price and service
Great price compared to UK Xiaomi site, received dispatch notification and Royal mail tracking number, took just over a week to arrive, very happy with my purchase, would use this company again.
August 14, 2023
Reply from Miagadget
Dear Customer,
Thank you for purchasing from Miagadget.
We are glad that your purchasing experience is pleasant and appreciate your effort to leave product reviews on the actual products on our site if you have time.
Once again, thank you very much for your purchase and we hope to serve you again very soon. =)
Sincerely,
Miagadget
Reply from Miagadget
Dear Customer,
Thanks for using Miagadget.
We really appreciate your business and also leave us this review.
Sincerely,
Miagadget
Item still hasn't arrived.
Ordered a new phone on 26 August, paid extra for insured shipping (6-8 business days) and STILL haven't received my order! DPD tracking number says item still not in their network and emailing MiaGadget just gets a response of 'please wait longer'.
IF the item arrives I will update this review and rating accordingly but 2 weeks and no item is unacceptable as of right now.
September 9, 2023
Unprompted review
Reply from Miagadget
Dear Customer,
We sincerely apologise for the inconvenience you've encountered with our service. Your feedback is highly valued, and we are committed to providing a satisfactory experience for all our customers. We understand your concerns about the delay in receiving your order, and we deeply regret any frustration this may have caused.
Our standard delivery time frame is typically 6-8 business days. After investigating the status of your order placed on August 26th, we can confirm that it was dispatched from our warehouse. However, we have received information that the parcel was randomly selected by the UK government for a security check, which is unrelated to its origin or destination. Although such instances are rare, they are unfortunately beyond our control. Rest assured, we are actively monitoring the situation and doing everything in our power to expedite the delivery.
In addition, our Customer Support team has reached out to assist you further in resolving this matter. Your concerns are essential to us, and we want to ensure that you receive your order as soon as possible.
We understand the frustration you must be feeling due to this delay, and we apologise for any inconvenience it may have caused you. Please be assured that we will continue to track your order's progress and provide updates as necessary.
Thank you for your patience and understanding during this situation. If you have any more questions or concerns, please do not hesitate to reach out to us. We are here to assist you.
Sincerely,
Miagadget
3 weeks and still no phone!
Update (21 Sep 2023): Experience is back to 1 star.
I have not received the product nor heard of any update from the company yet.
I have asked them to mark the original item for return to sender. I also asked them to cancel the order and refund the amount, or arrange for a fresh delivery of the same phone model.
If the company does not respond in 24 hours, I will raise a dispute with my bank with whom I have already spoken to. Mastercard can process disputes up to 120 days from the date of the transaction.
Edit (11 SEP 2023): I have heard back from the company's customer service team. However the reason they have provided for the delay in delivery is vague and without any supporting proof. According to them my item delivery has been delayed because it is undergoing a random security check by the UK Government!
They could be telling the truth or may be bluffing, in which case it would be a case of fraud.
I'll give them the benefit of the doubt for now and have raised my review rating for at least reaching back to me.
I guess we will find out the truth about them over the next few days.
I'll update the review and speak to my bank's fraud department if needed, but I really hope that I don't have to!
(7 SEP 2023): There is no way to contact the company's customer service team.
The customer service email and phone numbers on their contacts page are not working. I tried to raise a support ticket by logging into their website. Even that didn't work.
I ordered a mobile phone on 28 Aug (Order #MOR000051854) with 6-8 day delivery. Royal Mail says it has not received the item from the company.
September 7, 2023
Unprompted review
Reply from Miagadget
Dear Customer,
We sincerely apologise for the inconvenience you've encountered while trying to contact our customer service team. Your feedback is highly valued, and we are committed to providing a satisfactory experience for all our customers. We understand your concerns about the delay in receiving your order, and we deeply regret any frustration this may have caused.
Our standard delivery time frame is typically 6-8 business days. After investigating the status of your order (Order #MOR000051854), we can confirm that it was dispatched from our warehouse. However, we have received information that the parcel was randomly selected by the UK government for a security check, which is unrelated to its origin or destination. Although such instances are rare, they are unfortunately beyond our control. Rest assured, we are actively monitoring the situation and doing everything in our power to expedite the delivery.
In addition, our Customer Support team has reached out to assist you further in resolving this matter. Your concerns are essential to us, and we want to ensure that you receive your order as soon as possible.
We understand the frustration you must be feeling due to this delay, and we apologize for any inconvenience it may have caused you. Please be assured that we will continue to track your order's progress and provide updates as necessary.
Thank you for your patience and understanding during this situation. If you have any more questions or concerns, please do not hesitate to reach out to us. We are here to assist you.
Sincerely,
Miagadget
This selling site is a scam
I ordered a Xiaomi phone and it's been more that 8 days. I haven't received my phone. Even the tracking information is inadequate. It's states that the delivery company is still expecting it, even after 8 days. I tired contacting them, they didn't reply, not even a confirmation mail that we will resolve your issue. I tired writing an email to them, again no reply. Their number given on website is not functional. I don't want to say this but it seem like these people are scamming customers.
September 6, 2023
Unprompted review
Reply from Miagadget
Dear Customer,
We sincerely apologise for the inconvenience you've encountered with our service. Your feedback is highly valued, and we are committed to providing a satisfactory experience to all our customers. We understand your concerns about the delay in receiving your order, and we deeply regret any frustration this may have caused.
Our standard delivery time frame is typically 6-8 business days. After investigating the status of your order, we can confirm that it was dispatched from our warehouse. However, we have received information that the parcel was randomly selected by the UK government for a security check, which is unrelated to its origin or destination. Although such instances are rare, they are unfortunately beyond our control. Rest assured, we are actively monitoring the situation and doing everything in our power to expedite the delivery.
In addition, our Customer Support team has reached out to assist you further in resolving this matter. Your concerns are essential to us, and we want to ensure that you receive your order as soon as possible.
We understand the frustration you must be feeling due to this delay, and we apologise for any inconvenience it may have caused you. Please be assured that we will continue to track your order's progress and provide updates as necessary.
Thank you for your patience and understanding during this situation. If you have any more questions or concerns, please do not hesitate to reach out to us. We are here to assist you.
Sincerely,
Miagadget
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