Miami Tour Company Reviews 125

TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

This was by far the worst sightseeing tour I've ever experienced. We booked a city and boat tour in Miami. The guide on the bus spoke Spanish 90 percent of the time. He whistled at all the women and c... See more

Rated 4 out of 5 stars

Excellent customer service. We had a party of six arriving night before tour. Flight for two of them was cancelled at last minute so they could not make tour. With one phone call to the tour company... See more

Rated 3 out of 5 stars

Took the ' Day trip to Key West' tour from Miami . This gave us 6 hours in Key West which was fine. However the Coach provided was extremely uncomfortable and not of an acceptable standard in... See more

Company replied

Rated 3 out of 5 stars

Cindy and I had taken both tours last March, 2013 and were very pleased. Then with my mother-in-law and son in tow in May 2014, we repeated the same two tours. The bus tour was very good. However, th... See more

Company details

  1. Tour Operator
  2. Cultural Tours Provider
  3. Travel Agency

About Miami Tour Company

Information provided by various external sources

Miami Tour Company provides guided tours to the most exciting places in Florida, from Miami to Orlando, Key West to the Everglades and everywhere in between. Our mission is for you to enjoy an amazing tour experience, in a clean, cheery bus, guided by friendly people, at a reasonable price. Book on MiamiTourCompany.com today! It's fast, easy, safe and affordable.

Contact info

2.8

Average

TrustScore 3 out of 5

125 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

SO WORTH IT!!!!!

We did the Miami tour + everglades package and it was exceptional! The bus was clean, driver is super knowledgeable and friendly, allowed enough stops and breaks in between and so much more. An amazing value and would have paid more for this!

Thank you Miami Tour Company!!!

September 26, 2014
Unprompted review
Rated 4 out of 5 stars

An enjoyable day

A must do while in Miami Everything went well We enjoyed the day and the service including the travel was great

July 18, 2014
Unprompted review
Rated 4 out of 5 stars

Great trip, learned many things

The bus tour was excellent; the boat trip was okay. The speaker on the boat spoke too fast and was difficult to understand. We were able to see many things we would have missed on our own. They were on time and picked us up in front of our motel. Very nice coach. Lots of visibility and clean.

July 10, 2014
Unprompted review
Rated 3 out of 5 stars

Could have been better!

Took the ' Day trip to Key West' tour from Miami . This gave us 6 hours in
Key West which was fine. However the Coach provided was extremely
uncomfortable and not of an acceptable standard in view of the 7-8 hours
travel time. The coach was also 100% full and our enjoyment was further
compromised by being surrounded by a group of teenagers who for the
most part misbehaved throughout - particularly on the return journey.
We also took the 'Original Miami Tour' which was in fact excellent.

July 9, 2014
Unprompted review
Miami Tour Company logo

Reply from Miami Tour Company

Dear David,

I am happy you enjoyed your time in Key West, but am disappointed to hear you were uncomfortable on the bus. The driver should have spoken up and settled the teenagers down. I will speak with all of our drivers about your complaint to make sure this does not happen again.

Thank you for your feedback, and for also mentioning The Miami Original Miami Tour was excellent.

Warm regards,

Michelle Moore
Miami Tour Company Customer Care

Rated 5 out of 5 stars

Best part of our two week trip

Being from the Northwest, we vacation in South Florida every thirty years or so. I wanted a comprehensive tour of the area. Miami Tour Company exceeded our expectations. Derek was the best tour guide ever. He kept us laughing with his natural wit and charming personality.

The office staff were very helpful when answering questions about the tour. I couldn't access the senior discount online. The office responded to my e-mail within a few minutes with a credit to my account.

July 8, 2014
Unprompted review
Miami Tour Company logo

Reply from Miami Tour Company

Dear Richard,

Thank you very much for joining us. I'm so pleased we met your expectations. I'll make sure to tell Derek you enjoyed the day.

Happy travels,

Michelle Moore
Miami Tour Company Customer Care

Rated 5 out of 5 stars

Excellent

The only way to get the most complete enjoyment of the city of Florida. We have taken many tours on vacations in our travels and this was the most enjoyable. Our tour guide Jim is just perfect, very knowledgeable and shared very interesting facts along our tour.

June 24, 2014
Unprompted review
Rated 5 out of 5 stars

miami tour company rocks

I visited miami for the first time in late april of 2014. I was in south beach but wanted to see more then just the beach. I saw trip advisor recommended the miami tour company. I'm so glad they did. I booked a trip to see the sights of miami and go see the eveglades. It was awesome. The tour guide was funny and informative. The miami tour company does not rush the tour. They allow you time to soak up the sights. When i go back to miami (soon) i will book another tour with the miami tour company. The best

June 1, 2014
Unprompted review
Rated 3 out of 5 stars

Bus tour was great, boat tour was disappointing.

Cindy and I had taken both tours last March, 2013 and were very pleased. Then with my mother-in-law and son in tow in May 2014, we repeated the same two tours. The bus tour was very good. However, the boat tour was very disappointing as the annotation was very sparse (I would say less than 20% of the previous trip) and the narrator was very difficult to understand. The trip did not go down cruise ship mooring passage.

May 31, 2014
Unprompted review
Rated 5 out of 5 stars

The best serviceminded company ever

We went on a vaccation, and were looking forward to our experiences during the trips we had planned with Miami Tour Company. But we had never belived what we were supposed to experience. Something went wrong when I were making a reservation for our trip to Disney World, but Michelle at Miami Tour Company, just change our reservation to another day, what a service. And futher more the driver who was driving us to the individual pars at Disney World, he spent some of his sparetime driving us from Hollywood Studios so we didn't have to go by bus and boat to get back to Magic Kingdom.
The only bad thing there is to say, is that the souveniershop and restaurant at the Gator Park were closed during our visit at the place. It was a real shame, but our overall experience with Miami Tour Company is five stars worth..:).
You should use this company if you ever go to Miami, Everglades, Orlando or Key West, they are simply the best.. :)

May 30, 2014
Unprompted review
Miami Tour Company logo

Reply from Miami Tour Company

Dear May,

Thank you for sharing your experience with us. Your recommendation means a lot! I'm so happy you contacted me and we could change your tour date.

I contacted the souvenir shop at Safari Park. In the afternoon, they told me they sometimes close a little early. We will stay in closer communication with the shop about their schedule.

Come back and see us again!

Yours truly,

Michelle Moore
Miami Tour Company Customer Care

Rated 2 out of 5 stars

Excellent driver, very fun

I booked the tour online hoping to be blown away but I was a little disappointed. The tour was guided by a very fun and upbeat driver, I forgot his name... but he was very fun. The tour was not worth 54 USD, which in fact cost me 61 cad. We were unable to make a stop to see Versace Mansion, we did not stop at the market place either. I invited a few friends on the tour and they were also disappointed. At the end of it all I was able to learn about Miami and the tour guide was lots of fun.

May 30, 2014
Unprompted review
Miami Tour Company logo

Reply from Miami Tour Company

Hi Tova,

Thank you for your positive comments about the driver. Sorry you were a little disappointed with the tour. Based on your comment, we have updated our website to make it more clear that you see, but do not visit the Versace Mansion. We'd love to stop there, but the mansion is not open to the public.

Warm regards,

Michele Moore
Miami Tour Company Customer Care

Rated 4 out of 5 stars

great tours for first timers

we took 2 tours with the Miami tour company - a half day tour around Miami and a day trip to Key West. Both went well and without a hitch. The only reason i scored 4 stars instead of 5 was that in both tours, info about stops and comfort breaks would have been nice to know before the trip. on the city tour, advance info on the lunch stop area would have been nice. on the key west tour, we stopped at a maccas in the morning but went straight back at night. info like that would have been handy in planning our day better, that's all.

May 30, 2014
Unprompted review
Miami Tour Company logo

Reply from Miami Tour Company

Hi Inna,

I'm pleased you enjoyed the tours. Thanks for your feedback about the tour stops. Each tour description on our website does have a schedule, describing the lunch stop and comfort breaks, but we will try to make this information more prominent. As you said, the more planning info the better. =)

Best regards,

Michelle Moore
Miami Tour Company Customer Care

Rated 5 out of 5 stars

Great Tours and Great experience

We have taken almost all of tours in Miami with Miami Tour and enjoyed fully each of them. They are all definitely worth it. Miami Tour consists of a great team members. Our drivers were so good at taking care of their customers and very well-informed about the area they're responsible for.

May 30, 2014
Unprompted review
Rated 5 out of 5 stars

good value

the best option is you have only a short time and without a rental car or don't know where to go.

May 29, 2014
Unprompted review
Rated 4 out of 5 stars

A Good Tour, Just what was advertised!

My wife and I enjoyed our 4 hour tour of Miami sights. I wanted a tour that wasn't too long or too short. Miami Tours was just what we were looking for. Picked up and returned to our hotel was also good. The ride was comfortable in air-conditioned bus and the tour guide was good. The only minor change I would like to see is the lunch break which was 40 minutes which wasn't enough time. A box lunch at a picnic area would have been nice. Something should be done with that lunch break and then the tour would have been perfect.

May 29, 2014
Unprompted review
Miami Tour Company logo

Reply from Miami Tour Company

Hi John,

Thank you for your feedback. I like your idea about the box lunch at a picnic area. Because of your review, we are going to start surveying our customers about the type of lunch they would have preferred, and your box lunch idea will be an option.

Thanks again for the suggestion.

Michelle Moore
Miami Tour Company Customer Care

Rated 3 out of 5 stars

Tour started out well, ended badly.

We enjoyed visiting the Everglades (even with a light shower). But there was only one restaurant at that site and we really didn't have time for lunch. Next, we were dropped downtown for the second boat trip around Miami and Miami Beach. Again, no time for lunch. At the end of this trip, however, we were told that we'd have to wait over 90 minutes for another driver to return us to our hotels (ours was in Miami Beach). Yes, at 4PM we would have had time for "lunch," but now it was approaching dinner. We were tired and didn't need to stroll around the shops for over 90 minutes, so we took a cab back to our hotel. I trhin you should have allowed time for lunch (on own) in the downton area where a number of restaurants/fast food places were. Then, had the tour take the next boat tour (3:30 or 4:00 I believe). At the end of that tour, bring them back to their hotels. I spent much of my career as a meeting planner. That's how I would have scheduled it. Mark Jorgensen, Anaheim Hills, CA

May 9, 2014
Unprompted review
Miami Tour Company logo

Reply from Miami Tour Company

Dear Mark,

Thank you for your feedback. I apologize you didn't have more time for lunch. Typically, when our schedule is running on-time, you should have 30 minutes to eat in the Everglades and 45 minutes to eat before the boat tour. I am sorry we were running behind schedule the day you joined us.

I spoke with all of our staff about your complaint. We promise to try and make sure this does not happen again.

Yours truly,

Michelle Moore
Miami Tour Company Customer Care

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look