Miami Tour Company Reviews 125

TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

This was by far the worst sightseeing tour I've ever experienced. We booked a city and boat tour in Miami. The guide on the bus spoke Spanish 90 percent of the time. He whistled at all the women and c... See more

Rated 4 out of 5 stars

Excellent customer service. We had a party of six arriving night before tour. Flight for two of them was cancelled at last minute so they could not make tour. With one phone call to the tour company... See more

Rated 3 out of 5 stars

Took the ' Day trip to Key West' tour from Miami . This gave us 6 hours in Key West which was fine. However the Coach provided was extremely uncomfortable and not of an acceptable standard in... See more

Company replied

Rated 3 out of 5 stars

Cindy and I had taken both tours last March, 2013 and were very pleased. Then with my mother-in-law and son in tow in May 2014, we repeated the same two tours. The bus tour was very good. However, th... See more

Company details

  1. Tour Operator
  2. Cultural Tours Provider
  3. Travel Agency

About Miami Tour Company

Information provided by various external sources

Miami Tour Company provides guided tours to the most exciting places in Florida, from Miami to Orlando, Key West to the Everglades and everywhere in between. Our mission is for you to enjoy an amazing tour experience, in a clean, cheery bus, guided by friendly people, at a reasonable price. Book on MiamiTourCompany.com today! It's fast, easy, safe and affordable.

Contact info

2.8

Average

TrustScore 3 out of 5

125 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Miami the only way to see it

this tour was well run informative and the Driver / Guide was great very attentive to all our questions always polite and helpful we still remember him even after a three week cruise we still remember our tour of the everglades as being the highlight of our stay in Miami great company made even better by great staff

April 15, 2014
Unprompted review
Rated 5 out of 5 stars

First time in Miami

Spring break with our older "children" and first time in Miami. In order to orient ourselves, we signed up with Miami Tour Company for the 4 hour tour. Saw most of the locations I had read about while researching the Miami area. Our stops were long enough to get out and experience the location and get some good photos. The bus was comfortable with big windows for easy viewing. The guide was a mix of recorded information supplemented with the drivers contributions. A wee bit disappointed that we missed Villa Vizcaya, but apparently there was a tennis event, and the traffic made the visit impractical. All in all, we all thought if was worth our time and money. I would recommend it to friends who don't mind being on a bus with a few others.

April 3, 2014
Unprompted review
Rated 5 out of 5 stars

Fun Filled Day - For Real!!!!!

We had a great day during our tour. Everyone was very nice and informitive and we really had a great time. (Even though it started to rain.) So glad we book the tour and spent the day having a great time seeing and learning.
Thank you

March 20, 2014
Unprompted review
Rated 5 out of 5 stars

A Miami highlight

Our guide was a combination stand-up (actually sit-down) comedian and knowledgeable expert on the city. We hit all the right spots. The highlight for us was the tour of the Everglades aboard the small craft that took us deep into this natural environment and saw lots of the local wildlife. One bird is so tame he hopped on the captain's shoulder and went along with us. Do go. You won't regret it.

March 14, 2014
Unprompted review
Rated 5 out of 5 stars

The best tour ever.

This is the best tour of Miami that I have taken. I took several tours for a class project and this is the best one ever. The entire process was so professional and enjoyable. I would recommend them to any visitor to Miami. It would be great for natives as well who don't know a lot about the city.

March 12, 2014
Unprompted review
Rated 5 out of 5 stars

trustworthy tour

the tour was as we had expected. The tour guide was entertaining and clever, There were six of us we all enjoyed the experience. I would suggest a specific place for lunch. best regards

March 10, 2014
Unprompted review
Rated 5 out of 5 stars

A great way to spend the day seeing Miami and learning interesting facts about the city.

My family returned from a Carribbean cruise early in the morning and our return flight home was set to depart later in the evening. We needed soemthing to do for the day and a way to store our luggage. We decided to take A Miami Bus Tour to see parts of the city we has not seen before and to kep our luggage safe and close by. It turned out to be a great choice for us. The bus was comfortable and the driver, Jorge, went out of his way to make sure we made it to the airport with plenty of time.

My only suggestion is to update the description of your tour. Some of the destinations are no longer a part of the tour, such as the Biltmore Hotel.

March 10, 2014
Unprompted review
Miami Tour Company logo

Reply from Miami Tour Company

Hi Peggy,

Thank for your sharing your feedback with us. Your review was very helpful. I'm so pleased the luggage storage came in handy. This year, we purchased two new buses that have extra luggage space in the undercarriage, for situations just like this.

I appreciate you mentioned the Biltmore Hotel. I apologize if the driver did not stop and let you out of the bus to take pictures. However, all the drivers have now been notified to stop and let everyone out of the bus for a 10-minute photo break. We are no longer able to offer a walking tour inside the hotel, but we are still stopping there, every day. As you suggested, we have updated our website to make this more clear.

Best regards,

Michelle Moore
Miami Tour Company Customer Care

Rated 5 out of 5 stars

Jim our tour guide was very informative , helpful and interested in where we came from. Vast knowledge of Miami. Beautifully clean bus.

I would recommend this tour company. They were professional from start to end and Jim was very acommendating with all questions asked. Vey clean.

March 10, 2014
Unprompted review
Miami Tour Company logo

Reply from Miami Tour Company

Hi Glenda,

Thanks for the vote of confidence. I'm pleased you enjoyed our style of service. I'll pass you message on to Jim. Please come back and see us again.

Michelle Moore
Miami Tour Company Customer Care

Rated 5 out of 5 stars

Great tour!

This is the one to take to get oriented with the city of Miami. We did the bus and boat tour. I had high expectations and we were not disappointed.

March 9, 2014
Unprompted review
Rated 5 out of 5 stars

Fun, informative and value for money

I was very happy with the tour - actually a highlight of my trip to Miami.
The staff were friendly and helpful. The pickup and drop off were on time and exactly as described. The commentary on the bus when travelling to the Everglades was informative and interesting and the Everglades tour was a lot of fun.
Highly recommended.

March 9, 2014
Unprompted review
Miami Tour Company logo

Reply from Miami Tour Company

Hi Kate,

Thank you for taking our tour and following up with such a nice review. Hearing you say it was a highlight on your trip has made our day. We're so happy you had fun and felt like you got your monies worth.

Warmest regards,

Michelle Moore
Miami Tour Company Customer Care

Rated 5 out of 5 stars

Great Tour!

I fully enjoyed the tour. Prompt service pick up. Derek was an awesome driver and guide. Loved the city tour. Enjoyed the everglades tour too. Would like to see everglades offered in morning and city in afternoon due to activity of Alligators in afternoon. Good value for price.

March 8, 2014
Unprompted review
Miami Tour Company logo

Reply from Miami Tour Company

Hi Catherine,

Thanks for writing a review. We're so happy you enjoyed the tour. I'll pass your message to Derek today.

FYI, we do offer an Everglades tour every morning at 10:00 AM. We tried doing the city tour in the afternoon, but the traffic made it too difficult. Please come visit us again.

Michelle Moore
Miami Tour Company Customer Care

Rated 5 out of 5 stars

Good & Dependable

The tour guides are knowledgeable and friendly. The tour price was reasonable for the 2 trips we made with the company.

March 8, 2014
Unprompted review
Rated 5 out of 5 stars

Great way to spend a day in Miami

We and a group of friends had a free day to spend in Miami before boarding a cruise.We found the Miami Tour Company on the internet and booked the origional Miami and Everglades tour online. The bus arrived on time with Jim Moore behind the wheel. Jim was a lot of fun and gave us Canadians a great tour of the city with lots of information and then an exciting adventure on an airboat in the everglades. It was a wonderful way to spend a day in Miami and Jim went above and beyond to show us a good time. We highly recommend the Miami Tour Company . Thanks Jim

March 7, 2014
Unprompted review
Miami Tour Company logo

Reply from Miami Tour Company

Hi Eric,

Thank you for writing a review. With there being so many choices on the internet, we appreciate you selected Miami Tour Company as your tour guide. I'll tell Jim you said thanks. Come back and see us again.

Michelle Moore
Miami Tour Company Customer Care

Rated 5 out of 5 stars

Saw it ALL on this tour!!!!!

We took our northern company or this tour as it listed many of the things they wanted to see. And to our surprise we all saw more places than we had seen in the 15 years we lived here in southFlorida. It was a great mix of things and places and we loved every minute!!
That morning we got stuck on 95 south and knew we would never make the starting time in Miami. I called you and you sent us to a stop on the tour and the bus picked us up there---and took us back there after the end of the tour--ABOVE and beyond for the driver. Who by the way was WONDERFUL--he should get a raise!
We have since recommended the tour to others who also loved it--GREAT JOB!!!!!

March 7, 2014
Unprompted review
Miami Tour Company logo

Reply from Miami Tour Company

Hi Margie,

It was smart thinking on your part to call us when you got stuck in traffic... this happens to customers a few times a week, and if they call in advance, we always direct them to another pick-up location.

I'm glad you appreciated all the places you saw on the tour... we designed it to maximize your sightseeing experience. A few customers have complained there isn't more time for a leisurely lunch or shopping. However, we chose to sacrifice a long lunch in order to show you more places.

Your driver that day was Derek. I'll make sure to tell him about the raise :)

Thank you for telling your friends about us. Next time you send someone our way, have them contact me directly so I can do something special for you.

Warm regards,

Michelle Moore
Miami Tour Company Customer Care

Rated 5 out of 5 stars

Great customer service!

We took the full-day boat & bus tour. We were driving over from Naples and we got to Miami late and missed the bus. They called me on my cell several times to check on us. When we got there too late, they allowed us to break up our tour over 2 days. so we tool the boat tour later that afternoon, and the first thing next morning the bus came to our hotel and took us for our day bus tour. And the tour was very, very good. Our driver was very informative and high energy. I would definitely recommend to a friend!

March 7, 2014
Unprompted review
Rated 3 out of 5 stars

Too little time for " lunch break" we were left behind and chasing the bus for half the time

Touches upon key must see areas. There were options to chose from which I found out towards the end of the tour, could've extended if I had known earlier. Over all, friendly staff

March 7, 2014
Unprompted review
Miami Tour Company logo

Reply from Miami Tour Company

Hi Rina,

It's Michelle. I was the one who helped you get a taxi after you missed the bus. I'm sorry you felt there was not enough time for the lunch break. We've had a few others customers make the same complaint. However, based on all the reviews, more people say the amount of time for lunch is enough. The day you took the tour, the driver informed the group you had 45 minutes for lunch. The amount of time is also mentioned on the tour and listed on the map. The driver waited an extra 10 minutes for you, but had to leave because other passengers were complaining. I hope you understand. Thank you for being so nice on the phone with me that day, and thank you for mentioning our friendly staff in your review. I feel bad things didn't go perfect for you. Please contact me directly next time you visit.

Warm regards,

Michelle Moore
Miami Tour Company Customer Care

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