Miami Tour Company Reviews 125

TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

This was by far the worst sightseeing tour I've ever experienced. We booked a city and boat tour in Miami. The guide on the bus spoke Spanish 90 percent of the time. He whistled at all the women and c... See more

Rated 4 out of 5 stars

Excellent customer service. We had a party of six arriving night before tour. Flight for two of them was cancelled at last minute so they could not make tour. With one phone call to the tour company... See more

Rated 3 out of 5 stars

Took the ' Day trip to Key West' tour from Miami . This gave us 6 hours in Key West which was fine. However the Coach provided was extremely uncomfortable and not of an acceptable standard in... See more

Company replied

Rated 3 out of 5 stars

Cindy and I had taken both tours last March, 2013 and were very pleased. Then with my mother-in-law and son in tow in May 2014, we repeated the same two tours. The bus tour was very good. However, th... See more

Company details

  1. Tour Operator
  2. Cultural Tours Provider
  3. Travel Agency

About Miami Tour Company

Information provided by various external sources

Miami Tour Company provides guided tours to the most exciting places in Florida, from Miami to Orlando, Key West to the Everglades and everywhere in between. Our mission is for you to enjoy an amazing tour experience, in a clean, cheery bus, guided by friendly people, at a reasonable price. Book on MiamiTourCompany.com today! It's fast, easy, safe and affordable.

Contact info

2.8

Average

TrustScore 3 out of 5

125 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

We saw green alligators and long neck egrets, but sure as your born, we didn't see no unicorns.

Thanks for a great tour of the Miami area and the Everglades. We loved i!.
Say hi to Jim, from Larry and Nancy Friend. He is a great guide.

March 7, 2014
Unprompted review
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Reply from Miami Tour Company

Hi Nancy,

We're so happy you enjoyed the tour. Just spoke with Jim, and sends his best regards. Come back and see us again. We're working on a unicorn safari that we'd like you to help us test ;)

Your Friends in Miami,

Michelle Moore
Miami Tour Company Customer Care

Rated 4 out of 5 stars

Everglades

Miami Tour Company delivered what they promised. We have a wonderful day visit Aligator show and a boat tour in Miami.

March 7, 2014
Unprompted review
Rated 5 out of 5 stars

Super Nice Day Trip to Miami

If your ever in the Miami area and want to see it all in a day; this trip is for you. You will see it all from South Beach to the Everglades and all for a reasonable price.

March 7, 2014
Unprompted review
Rated 4 out of 5 stars

this was a great tour

this tour took us to every spot in miami that we wanted to see the guide was very informative lunch stop was a little too hurried though

March 7, 2014
Unprompted review
Rated 5 out of 5 stars

Perfect, fun, hassle free, great tour of Miami, nice bus, lovely driver....Cannot get better

I am not a Bus tour fan at all. But my father in law cannot walk, so I thought, this is the only way to give him a view of Miami, as I get always lost driving around Miami.
So this was the perfect experience, exactly like announced, stress free. Great tour of Miami. Liked the small buses, liked the stops. liked the fact that we could eat where we wanted. Was a bit like a tour with friend. The only mini downside, the stops could maybe be a tiny bit longer and maybe you could offer one tour which includes the visit of the Viscaya museum also from the inside.
Was a lovely experience for my familiy. Kids loved it, my husband loved it and my parents in law. What more to ask for.
I can only recommend and would do it again.

Thank you for our first stress free and great experience to visit Miami.

March 7, 2014
Unprompted review
Miami Tour Company logo

Reply from Miami Tour Company

Hi Nina,

Thank you for putting your faith in us. I know bus tours aren't for everyone, but we're so pleased you and your family enjoyed the day. I appreciate the feedback about having a little more time at the stops. We're always trying to make the tour better. Don't hesitate to contact me directly, next time you visit.

Michelle Moore
Miami Tour Company Customer Care

Rated 3 out of 5 stars

Misinformed

No one informed me of the exact location for bus boarding, and each time I sought direction I was given a different place. I walked to somemany different places for Big Bus, and the stop signs are misleading since there are so many different Big Buses.

March 7, 2014
Unprompted review
Rated 2 out of 5 stars

WORST BUS TOUR EVER

DRIVER WAS A SMART ASS, WAS NOT VERY INFORMATIVE.
ITEMS THAT SHOULD BE PASSED OUR REWUIRED ASKING, IE TOUR MAPS.
BOAT TOUR WAS VERY GOOD!

March 7, 2014
Unprompted review
Miami Tour Company logo

Reply from Miami Tour Company

Dear Steve,

Thank your for your feedback. I'm sorry the driver's sense of humor was not to your liking. We encourage our team to have fun and interact with the passengers in a lighthearted way. Some of our guides are on the wild side and others have a more dry sense of humor, but we obviously missed the mark connecting with you, and I am truly sorry about that. Please accept my apology. Humor should always take a backseat to your comfort and care. I promise to speak with everyone on the team about your experience. Next time you visit, contact me directly, so we can show you a better time.

Yours truly,

Michelle Moore
Miami Tour Company Customer Care

Rated 5 out of 5 stars

best organised tours for good price

I participated on 2 tours of Miami Tour Company and I was more than happy with my choices. They were the cheapest, the easiest to book and I think the best organised. I liked that they were very felxible, I could still book a tour online very early in the morning 3hours before departure and then late night. The tour guides were very well prepared and took care that everyone enjoy the tour. The Original Miami Tour showed us every famous part of Miami, which couldn't have been reached by public transport that easy and additionally provided lots of interesting information. Snorkeling in Key West was beautiful, nice little town, nice people, sunshine, corals, blue ocean, it was an unforgettable experience too. I can only recommed Miami tour company.

March 7, 2014
Unprompted review
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Reply from Miami Tour Company

Hi Meska,

Thank you for writing such a nice review! We take a lot of pride in what we do and your kind words mean a lot :)

Please come visit us again!

Stay sunny,

Michelle Moore
Miami Tour Company Customer Care

Rated 5 out of 5 stars

Easy Peasy

Our vacation to Miami was a so easy to get around and see all the sights with one travel company "Miami Tour Company". I scheduled my trip by calling Miami Tour and received an email with my conformation. When I arrived Miami Tour bus was waiting for me and the sight seeing was that easy no issues just 100% successful. The tour guide was very knowledgable about the area, where to eat, local customs and all the right place to see when our tour was completed.

March 7, 2014
Unprompted review
Miami Tour Company logo

Reply from Miami Tour Company

Hi James,

Love the title of your review! If I had to write a 4-word mission statement for Miami Tour Company, I'd steal your title and say: Easy Peasy in Miaminesy.

Thank you for sharing your feedback.

Warm regards,

Michelle Moore
Miami Tour Company Customer Care

Rated 5 out of 5 stars

It was an excellent tour.

Our tour guide was Jorge. He was very knowledgeable and entertaining. We also took the boat tour.Jorge even walked us to boat ticket booth.

March 7, 2014
Unprompted review
Rated 4 out of 5 stars

Decent Value For The Money

Enjoyed the tour, but unfortunately we weren't able to experience the Biltmore photo stop as there was a private event going on that day and the driver was not allowed to park the bus.

March 7, 2014
Unprompted review
Miami Tour Company logo

Reply from Miami Tour Company

Dear Dan,

Thank you for writing a review. I'm glad you enjoyed the tour, and apologize we missed the Biltmore, that day. Next time you visit, please contact us again so we can make it up. You got a friend in Miami. =)

Best regards,

Michelle Moore
Miami Tour Company Customer Care

Rated 5 out of 5 stars

It was a beatifull day

I was a snowbird to West Palm Beach to four months and I had a guest for ten days.I suggested to visit Miami and my friend chose Everglades. I look for on internet to find a tours with Miami and Everglades. It was the best. It was a very beautiful day Nice bus,nice driver,nice tours.Perfect tours.My friend was very happy to know Florida.It was first time for her.Not for me.I had made before Miami tour and Everglades later.But it was not with the same tours. I appreciat my experience with Miami tours original.It was great.I think when my son will come in April I suggest him to make the same tours because his girl friend never came in Florida.The best tours for visit Florida is certainly Miami tours..I appologize for my English because my English is bad.I love Florida and Miami Tours.Tous mes amis qui me visiterons en Floride ferons avec moi Miami Tours car c'est très certainement une très belle journée pour faire connaissance avec l'environnement à la fois naturel et culturel de la floride.J'aime Miami Tours.

March 7, 2014
Unprompted review
Miami Tour Company logo

Reply from Miami Tour Company

Salut Diane,

Thank you for finding us on the internet. I am so pleased you enjoyed the tour! When your son visits, don't forget to use the 20% customer appreciation coupon on your map. If you have any questions, contact me directly.

Cordialement,

Michelle Moore
Miami Tour Company Customer Care

Rated 5 out of 5 stars

Miami magic

Great tour of miami. Coach turned up on time. Very helpful driver...sorry forgot his name but it was the morning of the 5th march. Very helpful, friendly, informative and professional. Would highly recommend.

March 7, 2014
Unprompted review
Miami Tour Company logo

Reply from Miami Tour Company

Dear Brenda,

Thank you for your 5-star review! Reading positive feedback is a great morale booster for the entire team. Your driver's name was Jorge. I will make sure to let him know you were pleased with the tour.

Best regards,

Michelle Moore
Miami Tour Company Customer Care

Rated 4 out of 5 stars

EXCELLENT TOUR BUT BE CAREFUL

Tour itself was well run, interesting. Tour guide knew lots....
The only but... was the bus was offered a discount rate on the trolley tour around key west for $25 which was $1 off the going rate - however - What they don't tell you is that kids are free!.We clearly had 2 children with us when we walked up to buy the tickets... it was never mentioned to us they were free so of course I just asked for 4 tickets.
When we finally got on the trolley - we were given a brochure stating that kids were free. The bus guy had charged us for them ( $25 each). He ended up giving us our money back, but not without a bit of a fight. He claimed he had been doing that bus route for 17 or so years - you think he would have known that kids were free ?
Overall disgusted by people not giving him a tip - particularly Americans who have grown up with that culture - even though we have not. Even after our problem with the tickets - I still gave a tip. The man had had a long day and did a really good job. How belittling not to give a tip !

March 7, 2014
Unprompted review
Miami Tour Company logo

Reply from Miami Tour Company

Dear Kathryn,

Thank you for your review, and for mentioning the tip about the free trolley ride for kids in Key West... I love sharing travel tips like that. I apologize you were not informed beforehand. We have updated the FAQ's on our website to point this out. I also spoke to our agents and guides alerting them to mention this. Please contact me directly, next time you visit.

Warm regards,

Michelle Moore
Miami Tour Company Customer Care

Rated 5 out of 5 stars

I went on this tour twice and really enjoyed it, This was a great tour

Our first time was in the beginning of November 2013 with friends visiting from Switzerland. We enjoyed it so much we suggested it to my sister and her husband here from Canada in February 2014 We were not disappointed. We live in south Florida for over 40 years and we saw areas we did not know existed.
The guide we had in November was super! The second guide was also good but for some reasons we did not stopped at the public pool in coral gables. I don't know if we were running late or what but we drove by the pool and he did not say why we were not stopping. I guess we should have asked him why but we did not. So we got a group photo on line with the first tour but not on the second one.
This is a tour I will recommend to all our family and friends who visit us each year.

March 7, 2014
Unprompted review
Miami Tour Company logo

Reply from Miami Tour Company

Dear Patricia,

Thank you very much for being a repeat customer! Also, thank you for asking why you didn't stop at the Venetian Pool. The pool was closed for maintenance the day you took the tour. However, there is no excuse why the driver did not inform you. I will speak with all the drivers and make it a policy if there are any changes to the schedule, they must inform everyone.

Thanks for trusting us with your family and friends.

Next time you're in the mood to go sightseeing, please contact me directly. I would like to offer you and a guest a complimentary tour to show our appreciation for you repeat business.

Best regards,

Michelle Moore
Miami Tour Company Customer Care

Rated 5 out of 5 stars

great tour, all in one day

great helpful guide, comfortable bus, all the main attractions in one day, Everglades was nice experience with an airboat ride

March 7, 2014
Unprompted review

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