After weeks of waiting for a response, this company has completely ghosted me since I reported my returned parcel. This is outrageous, totally unprofessional and shows zero respect for customers. I st... See more
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See what reviewers are saying
Poor customer services. Paid £31 express/priority shipping from Italy to uk and they sent it by standard/basic post in order to skim some extra money for themselves. Very poor business IQ and advertis... See more
Found this on the website , superb , good bargains , great price , well packaged , and lovely presentation , nicely wrapped , my son loved his sweater which we got at 1/2 the price ! Superb 100% happy... See more
Thanks for Palm Angels' apparel - I have been looking for a rare tracksuit with lurex for a long time and found it only here. And I also saw a green color - I bought it all. Thanks! - then I profil... See more
Company details
Written by the company
One of the most important Fashion Store in Italy. Michele Franzese Moda suggests Man, Woman and Kids collections of Top Luxury Brands.
Contact info
Via Domenico Morelli 6, 80121, Napoli, Italy
- michelefranzesemoda.com
3.5
Average
790 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very unrrsponsive & ignorant CS
Very unrrsponsive & ignorant CS. Never going to shop again here
January 1, 2022
I purchased some clothes with a good…
I purchased some clothes with a good price from this website.
The shipment take some time.
November 27, 2021
you have a beautiful site and beautiful…
you have a beautiful site and beautiful brands iknkooo regularly with you. but what often stops me is the betslen to return something that is better arranged at almost all andrr luxury brands sites that they should be free.
November 25, 2021
Poor customer experience
I bought an Alxander Mc bracelet on the 6th of November and after two days I received the shipping email and haven't heard anything and the official website can't find out where my purchase has gone. I also contacted the website by email the day before yesterday to ask about my item and there was no response. I now want to know where my purchase has gone and if my money will be wasted.
November 21, 2021
I paid for the item in full with…
I paid for the item in full with shipping and the carrier charged me $81.60 upon delivery. Am not buying from your website again because I was very mad I even sent an email asking why I have to pay that Amount and nobody got back to me. I have been buying from so many websites overseas and nobody has charged me extra upon delivery 🙃
November 18, 2021
The refund and return policy is unfair…
The refund and return policy is unfair for the customers, no free return and exchange. and there is no courier return receipt
November 18, 2021
Top service!
November 12, 2021
Got screwed and had to pay import tax…
Got screwed and had to pay import tax which was about 30% of the cost of the product.
November 6, 2021
received a used (550eur) watch with damaged box
Received my 550 eur G-shock GMW-B5000, at first sight the package looked very premium. When opening the bos I noticed the g-shock packaging was ripped and damaged.
When taking out the watch i noticed not a single sticker on the watch, so i received a used watch, also the batterij was drained, showing me the message: LOW BAT on screen.
When i contacted them by whatsapp they said to email customer support in a way that seemed they did not even care.
After emailing CS with the added pictures of the watch and box, i never got a reply nor a solution. I'm gonna contact visa now for a damage claim and refund of the watch. Very disappointed
October 28, 2021
Unprompted review
Always Great Prices and Fast Shipping.
October 9, 2021
I placed my order 2 weeks ago still…
I placed my order 2 weeks ago still didn't receive it
They wrote my phone number wrong in the shipment and the shipping company can not get in touch with me because of this horrible mistake
I have never experienced this mistake from other boutiques they always delivered with the right address and very accurate data
You should be delivering better service because your selling highend brands you should care about your customer service no one responded on email or whats app
September 13, 2021
Reply from michele franzese
Thank you for contacting us!
We are sorry to hear that you did not receive your order.
Best Regards,
Customer Service, Michele Franzese Moda
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