michele franzese Reviews 

i purchased an iphone case and it didn't fit my phone since the wrong information was listed on their website. I contacted them through email and whatsapp and send them photos showing the case doesn't fit. The issue was finally resolved after 9 days and they issued me a refund without returning the item. Overall experience is decent and the price is good. Also there is not shipping charge for the purchase. it's just that the communication is a little slow for the return, which can lead to miscommunication. otherwise, it was a good shopping experience.

Love this website, it was easy to order from there and the shipping was fast👍

-They don't explain that duties aren't included
-They won't allow you to return the item
-They don't communicate politely
-They are selling luxury but have ZERO luxury experience or customer service
-The staff here are very rude, the product takes forever to ship, there is no confirmation if your order has been accepted or not
-It's like shopping on a scam website

UPDATE 06/08:
Their response is totally irrelevant to my complaint. I do not have anything in spam/junk from you guys because your team WILLINGLY ignores clients. Where is my refund?????? It has been 2 months that my money has been on hold. You guys are the absolute WORST!

1) Briefing:
see these numbers before you make decisions.
they will hide this on the web,
and expose the devil face after you paid.

buying a pair of jeans price=usd 247
total spending returning jeans from overseas:
shipping two ways + tax
usd 90+92=usd 182
deduct 73% original price include shipping.

2) cauction:
not trusting online shop, not reliable.
avoid, don‘t buy.
don't answer email. no service.
not honest, kill your money.
actually don't want to take return goods,
and finally deduct 73% original price include shipping.
worst online shop in my 30 yr experience.

3) michelefranzesemoda.com's reply
I have posted this feedback in their facebook.
that's their reply.
"hello dear customer, you can see all the rules
of return at this link:
"return-exchanges from their web"
you can see that everything is clear"

they have post this reply in their facebook,
and admit that they deduct 73% of the
original price for returning a pair of jeans.

pls read the link above to check if you can
"see that everything is clear" before you buy anything from them.

4) Long story:
bought a pair jeans online from michele franzese moda from italy.

try at home, not fit.
email ask return within 3 hr arrival.
michelefranzesemoda.com reply ok.
demand ship back return within 7 days.
spend us50 to ship back italy from overseas.

item arrive italy.
michelefranzesemoda.com email demand me to pay euro81 custom fee,
before retrieve the parcel and will deduct from the refund.
and lying said they haven't permit me to ship back.

i ask for explaination why custom fee so high.
no reply. no answer.

email 5 times tell them deduct euro 81 dollars and go to retrieve the parcel.
finally pick up parcel after 10 days.
(why ask me to spend so much money to return in 7 days from goods arrival
but ignore the parcel in the post office for 10 days???)