Michael came out to look at our printer today and was absolutely brilliant from start to finish. He was friendly, polite, and really easy to chat to, which made the whole process a lot more pleasant... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
MID provide a great, friendly and professional service, from taking your call to dealing with your request. We had some technical issues before MID could complete what we required. Stephen was really... See more
Company replied
Keith came out to look over our printer and a couple of little issues. He checked everything, cleaned and sorted out the issues. He was very pleasant, worked with us to sort any issues we had and done... See more
Company replied
Michael was extremely amazing, he took time to check everything. He was patient and very understanding. He made sure everything were working before he left. He communicated well by explaining what h... See more
Company replied
Company details
Written by the company
MiD Solutions 4 Documents Ltd. provides Managed Print Services to businesses throughout the country. The team has decades of combined experience providing products and service to businesses and the public sector. Growing out of a giant in the print technology industry, MiD was established as a separate company in 2012, retaining its status a main dealer for Toshiba and Sharp multifunction printers. MiD has access to their entire range of devices, as well as commercial desktops, plotters, large format printers, and digital signage and touchscreens from a range of other suppliers including Epson, HP, Lexmark, NEC, and OKI, offering flexible and tailored solutions for each individual organisation. No matter the size or industry, MiD identifies the appropriate devices and services for each organisation, based on their current and future requirements, taking into consideration key factors, such as: number of employees, amount of available office space, and required features.
Contact info
United Kingdom
- mids4d.co.uk
4.9
Excellent
456 reviews
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Keith was very supportive and friendly
The engineer that was sent to us was very supportive and friendly. Keith completed the service of our printer in no time. Thank you.
January 7, 2026
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Keith is experience and waste no…
Keith is experience and waste no customer time , efficient and very personable. Please send him always .
January 7, 2026
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Great service
Great service. Always a pleasure to have Michael out he’s informative and so helpful. Always gets my back up and running
January 6, 2026
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Excellent services from Mid solutions 4…
Excellent services from Mid solutions 4 documents, after having issues with our printer. Great communication, Keith was brilliant sorting out our printer and settings and showed me step by step how to use the functions of our printer 5 star service
January 6, 2026
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Micheal was extremely helpful and…
Micheal was extremely helpful and friendly.
We can’t thank him enough!
January 5, 2026
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Michael was an amazing chap
Michael was an amazing chap, very cheerful and informative on how to deal with issues that may arise.
December 19, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Michael fixed our copier
Michael has been amazing today he has efficiently fixed our copier, that had been jamming. Thank you Michael.
December 19, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Michael was very friendly and…
Michael was very friendly and knowledgeable.
December 18, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Michael serviced our machine this…
Michael serviced our machine this morning, on time with no issues thanks guys
December 18, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Keith was a very pleasant gentleman he…
Keith was a very pleasant gentleman he was very approachable and friendly explained everything us
December 17, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Mikel is very efficient and very…
Mikel is very efficient and very friendly good work recommended
December 16, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Very friendly
Michael and Keith were excellent - very friendly and professional.
Did the job well and now the printer works properly for the first time in a long time!!
December 12, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Horrible fraudsters
Horrible fraudsters. Bought a printer from them and they tried to force us to take a yearly maintenance service contract. We notified them that we are not interested in yearly maintenance for 5yrs as the machine is not on lease we paid oytright .when we asked them to cancel the service maintenance as were were not leasing the printer and have paid outright ,they sent out an early termination invoice of over £16,000 .
The yearly maintenance fee is £149, the printer we paid was for about £2600, I asked them how they came about with that breakdown Beth from accounts insisted it was the correct amount.
How can a maintenance fee of £149 per year over 5 years ,( which we were still disputing)come to £16,000.
This is the most incompetent and fraudulent company. Stay away from them.
All staff are so stupid and could not even explain how they could charge over £16k to cancel a 5yr yearly maintenance fee of £149.
Just pure filth and vile comoany
December 10, 2025
Unprompted review
Michael George, Callam
Michael, George, Callam. Came to fit a new printer, all great, well explained in details. Thank you
December 9, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Michael was very helpful with fixing…
Michael was very helpful with fixing and showing us how to use our photocopier.
December 9, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Michael
Michael came to fix our machine and gave it a service. Quick and efficient. Did a great job!
December 1, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Photocopier issue
Michael and Jayden came to the office on 28 November to fix an issue with our photocopier. This was done in a timely manner and the machine was tested and working okay before they left
November 28, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
The heat customer service
The heat customer service, very helpful, very approachable,
Showed all the staff how to use the machinery including how to keep the machine clean,
We have had fantastic customer support today and hope to see you again :)
Micheal you are fantastic at you’re job
November 27, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Good installation team
They have been really helpful from the moment they came in to when they left.
Liased with our IT tech throughout.
Thank you.
November 24, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
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