Looking forward to getting our items. The Square Grand aluminum umbrella worries me (don’t want it to end up in the poo), but It replaces a similar cantilever umbrella that was so very heavy and unma... See more
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Review summary
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This is our second cantilever umbrella purchase from Midtown Umbrellas. We have been pleased with our original purchase two years ago, and your email discount offered encouraged us to replace a second... See more
The Product was well packaged when delivered. The colour was perfect to what we ordered and the quality of the umbrella material and poles and base look very robust for outside patio use! Very satisfi... See more
I appreciate that the company advertises that the umbrellas are designed and assembled in Canada. It would be great if the economy was such that they could produce their components here too. But I... See more
Company replied
4.4
Excellent
160 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically takes over 1 month to reply
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Was shipped quickly
Was shipped quickly. Received exactly what we ordered. The umbrella is a very high quality product. Very pleased with our purchase. Would gladly by another for the cottage.
June 15, 2026
I love the products and the delivery is…
I love the products and the delivery is very timely. I have had significant issues reaching a customer services representative. It took me numerous attempts by phone, email and their online chat over a few days before I reached someone. When I finally did their service was good.
June 11, 2026
I ordered 2 umbrellas on Monday June…
I ordered 2 umbrellas on Monday June 15 and paid the extra $60 to get expedited 1-3 day shipping. As far as I can tell, my order is still in your warehouse.
Your company refunded the $60 fee for expedited shipping but my product still hasn’t moved from your warehouse as best I can tell.
I’ve written to your customer service asking for confirmation my order has shipped and have no response so far.
Soooo, dropping the ball and then crickets from Customer Service.
June 15, 2026
Exceptional Quality and Service
We order an umbrella last year and a new stand this year. Great product, great delivery service!!
June 7, 2026
The positives were ease in buying…
The positives were ease in buying product and timely delivery. However, your tracking app, which I did not use, appeared to have broadly negative comments. Instead of the app I called your company to obtain a ballpark delivery date.
June 10, 2026
A few things you probably need to address re: client experience
It was easy to customize my order, however I wanted to get an appropriate base for my umbrella and that wasn't easy. I wasn't given all my options as I was ordering, I had to go and look up which was the right one on my own. Also, nobody answered when I tried calling.
June 15, 2026
Easy order
We order our large square umbrella 🏖️. Lots of info to walk us through. Free and fast delivery this week.
June 14, 2026
Terrible customer service
The umbrella arrived quickly. However, 50% of the hardware (two nuts and two bolts) are faulty. Should be a simple problem. But no. We had to go online and fill out a warranty claim and now are waiting for someone to review it and get back to us. All this just so we can set up the umbrella on the stand. Now I have a very large umbrella lying in my living room while I wait to hear when I can get some bolts to put it up. Also 50% of simple hardware being faulty does not appear to be a random problem.
June 6, 2026
Outstanding customer service
The speed at which your customer support answered our questions was truly impressive. The Supreme product we ordered looks equally impressive. Really looking forward to trying it out.
June 13, 2026
Customer service
Customer service is awesome. Prompt responses to questions. A great quality product.
June 10, 2026
Fedex delivery problem
Fedex package came with top torn partially open and damage on side of package.
June 12, 2026
Very happy with our umbrellas
Great quality product and quick shipping & delivery. Thank you!
June 9, 2026
Excellent communication
June 7, 2026
Always great dealing with Midtown 🇨🇦
Always great dealing with Midtown 🇨🇦
Great quality and customer service
June 7, 2026
Our umbrella is a high quality
Our umbrella is a high quality, well engineered product, definitely surpassing lower cost box store offerings. The integrated crank to lift then automatically tilt all in one motion is really nice. Order and delivery was flawless. Midtown has my full endorsement.
June 3, 2026
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