Atida | Mifarma Reviews 

I placed an order on January 5 (PT--99418) and, so far, the order has not even been dispatched.

It is IMPOSSIBLE to contact the company, so far I have had no response, neither on the facebook page nor on the Portuguese instagram (on the Spanish facebook page they only replied that I would have to send the message on the Portuguese page).
I have already sent email to "ventas*mifarma.es" and "info*mifarma.pt" but, so far, NO RESPONSE.

Finally, the customer support through the website (tickets) simply does not work, it’s useless, it always gives error, impossible to formalize a complaint or contact request.

Atida/Mifarma is proving to be a very bad company, very bad customer support, with no means of contact and, therefore, no interest in solving anything.

First and last experience with this company, scammers with no values whatsoever.

I will see if I can get in touch with the "influencers" who advertise this company here in Portugal.

We are deceived, I stupidly lost 50€ for these SWINDLERS.

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Hice un pedido el 5 de enero (PT--99418) y, hasta ahora, el pedido ni siquiera ha sido enviado.

Es IMPOSIBLE ponerse en contacto con la empresa, hasta ahora no he tenido respuesta, ni en la página de facebook ni en el instagram portugués (en la página de facebook española sólo me contestaron que tendría que enviar el mensaje en la página portuguesa).
Ya he enviado correo electrónico a "ventas*mifarma.es" y "info*mifarma.pt" pero, hasta ahora, NO HAY RESPUESTA.

Por último, el servicio de atención al cliente a través de la página web (tickets) simplemente no funciona, es inútil, siempre da error, imposible formalizar una queja o solicitud de contacto.

Atida/Mifarma está demostrando ser una muy mala empresa, muy mala atención al cliente, sin medios de contacto y, por tanto, sin interés en solucionar nada.

Primera y última experiencia con esta empresa, estafadores sin ningún tipo de valores.

Voy a ver si me pongo en contacto con los "influencers" que anuncian esta empresa aquí en Portugal.

Nos han engañado, he perdido estúpidamente 50€ por estos ladrones.

* @

the company never provides tracking number unless you enquire from them. my experience has been bad with my last two orders, I would not recommend it to anyone

I'd advise people to steer clear of this company. After receiving my order, tracking number I tracked it to see where my product was and it came up as not been handed over. After a serious amount of back and fourth messages to this company they refuse to give me my money back unless I fill out an invoice statement stating I did not receive the product (which was purchased in November). I have never in my life dealt with such a bad and inconsiderate company. I still haven't received my money back and to fill out the form I have to send it back to them in Spain.... BE WARNED... Never again!!!!

I've ordered multiple times, prices are good and fair, I receive the products in good condition and always get some extra sample products. I can only recommend.

I ordered before with no problem.

Now I try to order to Ireland as before and there is no shipping options available on website.

I try to contact support but the Captcha fails after 10+ attempts even on different devices so I cannot submit a support request.

Disappointing.

Isn’t there a phone number I can contact you on?

My order arrived within a week in perfect condition . It would be nice to get a tracking number of your order once it is dispatched so you don’t worry about delivery date .

I made order for my baby item and not yet received it I made orders after I get them they take money from my bank but nothing yet hopefully I don’t want to lose my money for nothing

I returned the product by special delivery to be signed for. When I had not received a refund after 4 weeks I contacted MiFarma and was told they had not received the parcel. I gave them the tracking number. I received another email stating the parcel was returned because they had to pay a fee. An email informing me of a fee would have been appreciated and this could have been deducted from the refund.But to just refuse the parcel is not good customer service.My only option now is to return the parcel which will cost more money OR to not bother and be out of pocket. Sandra Douglas

They gave me the wrong drugs(500soles) and now they didn't answer. Because I can't speak Spanish I almost took them. This is dangerous. Please answer I have a receipt and I want to have the right ones

Ordered a steraliser. Never got it and have sent numerous emails to the company have not received any email back about where my product is or what's going on. Very disappointed with the lack of communication. I am aware some orders take time but I ordered it on 11.09.21 and nothing so far and no email back to my previous 4 emails. I have shopped online for yrs never had as much hassle trying to get onto a company before

Los precios están bien, pero finalmente la factura se incrementa de manera notable, al causa del IVA, inevitable, pero NO esos "gastos" que no sé a qué demonios se refieren y que se agregan al final de dicha factura.

While searching for Cerave products found Mifarma who had very competitive prices. I ordered online on 29 Sept 21 and my items arrived 8th Oct 21 for anyone who is wondering. I know it is not based in UK (because I am) but if you are not in any great hurry then would definitely recommend this company. I actually even contacted their customer service to confirm the delivery date and got a prompt response. They do have unusual brands too!! So yes I would definitely buy from Mifarma again!

I am always impressed by Mifarma. They are one of few online Spanish companies that get it right.

The product range & prices are very good. The shipping costs & free delivery threshold is realistic & works. They also give me some options.

The order comes quickly, it is complete, well packaged & the communication is good. Often it arrives ahead of schedule & any issues are quickly dealt with.

Highly recommended.

Service is super fast - I'm in Portugal, placed an order on August 25, received it on August 27.

The carrier they use, Correos Express, said they tried to deliver the order on August 26 and called me on August 27 saying they were ringing my bell and no one was answering - I can assure you no one rang the bell, I was home all day. The bell ring works, because I had other people ringing the bell both days.

I've had issues working with Correos Express directly in the past, and they don't recommend Atida keeps working with them. Personaly I'd prfer a more expensive but more reliable carrier.

Since after more than a week I still haven't got my parcel I went myself to the tracking and I saw "LOST OR DESTROYED - Arrived at PostNL – Item not allowed (X-ray) and rejected", they didn't even sent an email or an update to tell me that, I had to go MYSELF to check, I don't even know where to ask for a refund. Very bad costumer service.

I didn't get my order,they don't even bother to respond to emails querying if it was sent.Never order from them again !

I have ordered a parcel from mifarma that I have never recrived. By the tracking number I saw that was sent back to the sender because I was not at home... royal mail said to contact the sender and ask for a refund but there isn t any uk number to contact which is very disappointing. It was an order of more than 50 pounds but I dont think i will use them anymore

It is a second time I'm using Mifarma to buy supplements I need, and I have been very happy so far. The prices are very competitive (especially comparing to the physical pharmacies around), and the delivery was very smooth and fast last time. Plus I love to get some free samples (muestras gratis)!