Atida | Mifarma Reviews 

I used to be happy with Mifarma's service (because their customer service agents were and are still quite fast in responding to you) until a few months back. I bought 2 boxes (20 pieces each) of FFP3 masks (Leikang) only to find out that the quality got nothing to do with Protect Line masks. Thus, I contacted customer service, but they replied: Lo lamento como indicamos en la web este tipo de productos no está sujeto a devolución por motivos de sanidad y de control de calidad. Of course, I understand that I couldn't return the opened box, but why not the other one when it was left unopened??? Well, it is not even sealed. I could open the box and close it again. The thing is, each mask is wrapped individually, so it just does not make sense to me. I insisted, but to no avail. The reason was not even because I changed my mind. The reason was that I was not happy with the quality and I wouldn't feel safe wearing such a mask. I still have the box until now after purchasing it on 19 April 2021. Hopefully, my husband will use them, or else it will be like throwing money into the bin. So if you ever want to buy a box of masks, try to buy one first if available, or you'll end up using something you don't find reliable or comfortable.

Further, to worsen my dissatisfaction, my husband got his nose bridge irritated to the point of having a "wound" after wearing these masks for 37 hours. He said that it didn't happen with Protect Line. So there you have it.

Finally, the search button does not work. At least on my end. I emailed them the problem in December 2020, and they told me that it was working fine. Just today, I sent them a video of my screen, showing them really how it was. It is such an inconvenience to buy from a website with a search button that is "unsearchable" and unusable.

Update:
I had to make two purchases yesterday (because their search window still doesn't work, on my end at least, and which they insisted that it was fine) thinking that they would just refund me the shipping cost of the second order as what they did to me before, which I really appreciated a lot. But oh, no! That is not possible. So I said I'd like to cancel my second order the night of the same day. They emailed me asking how I found their service, so I uploaded everything, the good and the bad. With that, I realized that it is not worth it, so I requested to have both my orders cancelled.

I made my order yesterday at 13:06 and another at 17:31. They replied today at 8:43 that it wasn't possible because they've already been shipped. Really?? Their advice was to decline the delivery, and they will refund me -- except for the shipping fees (3,99 x2). A lost case indeed.

After all these, I vow not to buy from them any more. After all, there are millions of online shops that give you better service, transparent and consistent policies, good quality products, --- and they build bridges instead of burning them.

I tell you, this does not fly in Spain. I don't want to hear from MiFarma ever again. They may be more affordable, but nah, I'd rather have a pleasant experience. MiFarma, if you give a favour or consideration to a customer, let them know that this is just a "once in a lifetime exception", a hitch in your policies or plain inconsistency. You seem too feeble and lax with them before. In stark contrast, now you are too rigid that you may break.

MiFarma doesn't listen to you --- they just say sorry, but I feel that they do not really mean it. Whatever the case, as a customer sorry is not enough, is it? You want them to do something, don't you? So if you want a pleasant experience, go somewhere else. But if you're unlike me, you could give it a try and see.

Estaba buscando Mascarillas FFP2 Made in Spain y no he encontado

This isn't a UK company and please don't buy from this company. delivery is from another company and never answer on your email and no support . I never recommend this company .

Will not be using company again. Too long for delivery to arrive. Untrackable tracking. Saying the same thing every day. In transit?
It's not forty eight hour service. I ordered on the twelfth of May. It's now the nineteenth and nothing has arrived.

always easy to order products with a quick and accurate delivery!

No he encontrado productos habituales de sesderma que ya he comprado anteriormente como el facial de retinol al 0,50 y las ampollas de vitamina c serum

I placed an order on 24th April 2021 and estimated delivery date was 27th April. Order still not arrived and emails keep saying order is in transit. Is this a bogus company?
Will never use them again and want my order or my money reimbursed!
Any heads up how to contact them?! No one seems to respond to emails?

Help!!!

Ordered on 23 Apr, est delivery 26 Apr, it's now the 30th April and I've received an update saying it's ready for delivery in the Netherlands! The website gives the impression you're paying for 48hr tracked Royal Mail delivery at £4.95. I had no idea the order was coming from Europe, very misleading!

I've since also read in the FAQ's that the customer has to pay if any fees are incurred at customs due to Brexit!

I hope my order arrives soon, I wouldn't order from here again.

My delivery was due on 22nd April the tracking said our for delivery you have taken my money so where ars my goods
QR126613811GB

Excellent pharmacy, functional and perfect website, products corresponding to the presentation and fast shipping. Reliable and secure payment.

Well..My order is due on the 20'th of April 2021...
Are you for real???!!!

Ordered from MiFarma on 14th April. Fantastic chemists. I was sent updates at every stage. Interesting seeing the progress of the parcel from Spain to Paris and on to the Netherlands before being shipped to the mail centre in Greenford in London. I was amazed that the parcel arrived a week later. Brilliant service from start to finish.
J Stewart Dundee

Dont buy from this company, i am waiting for 1 week for my order, waste of time and money, nobody answers at cuatomer services

I have ordered from this company in the past .. great store. delivery exceptional.. service excellent. I had a query about my order there reply was prompt.. I ordered just for men beard mustache dye 10 boxes half price compared to Portugal..they have great offers I highly recommend, check out there other offers beauty vitamins sunscreen etc free delivery over 39euro. .. I live in Portugal 🇵🇹

I have very bad experience with this company. I ordered some products from them but now i want to cancle my order, i am sending them messages and emails but they are not replying me. Very very disgusting customer service. After recieving money they try to avoid your every message. First experience really really worst experience. I got my products now. Ridiculous quality of products. Please please be careful , i have wasted my money please save yours